Route Reviews

I got scammed into using this. How did I get scammed? The company I ordered from AUTOMATICALLY ADDED $1.00 to my online order. I didn’t ask for this, USPS already provides tracking FOR FREE! But no, this retailer added $.98 to my order and didn’t tell me. Why let your retailers scam like that?

What for? To get package tracking that UPS, USPS and FedEx already provide FOR FREE!! Route just checks those tracking numbers for you and emails you worthless announcements that you package arrived. A useless app in search of stupid people willing to pay more for an item just to get what all the major carriers already provide FOR FREE!! And why in the heck is Route trying to sell me something, too? TRACKING IS ALREADY FREE, I DONT NEED TO PAY $.98 JUST SO AN AP CAN TRY TO UPSELL ME ITEMS. Route and business is insulting AND will die on the vine with all the other “great free ideas” that end up costing the end user their privacy while paying for something (and no, it’s NOT old fashioned) that is already FREE.

Never downloaded a shipment tracking app that asks for access to all my info. Like this app wants access to your emails, your messages, your location, and I don’t know why they need access to my messages. The shop app is easy but what I just ordered won’t let me track it this this app app asks way too many questions just to get started and it’s annoying I’m just trying to click on my order abd find out where it’s at abd when it’s going to get here but I have to go through this drawn out process just to give access to everything. And I’m not doing that. So I’m out

Update: ordered something again.... no information ever shows up on my orders. It sure why it automatically selects this app for tracking because I’ll never get tracking until it’s already arrived. Can’t stand Route. Does anyone know a way to stop the automatic tracking with this app and switch to the shop app? The shop app actually works, not sure how Route gets good reviews and 5 stars because I’ve never had any tracking info until I already get my package. Something’s gotta give

I’m not sure why Route, who is so needing in MY PERSONAL INFO, won’t let me add details to my order while using Route . I’ve had several preorders from the same company and it looks all the same with no info added just yet. I have that particular info needed. I could easily add it, making all the orders, looking all the same which is very confusing, slide into their correct location. Again, making orders less confusing. Unfortunately, there is no way for me, as just a user of Route to add any info, other than MY PERSONAL INFO, about the actual order like, say, a tracking number?? That should seem important, it is what they do, right? It’s kinda’ all they do, right? So, I can start with tracking numbers being info I already have before Route, there is much more but, again, no way to add it. I just give Route alotta MY PERSONAL INFO with no way to add/adjust anything? I’m just on for the ride with Route, I suppose, after giving them MY PERSONAL INFO.

UPDATE: this app apparently read a growing list of negative reviews and magically responded, offering to settle my claim. Too little, too late. I just hope other ppl or small businesses don’t find themselves entangled with trying get this app to honor a claim. It’s awful.

It all started with the this app app being completely clueless as to the whereabouts of my shipment and went downhill from there. Hello, hello, is anyone there? Crickets. So maybe I’m talking to an AI app or maybe there is a human sending me emails? What I do know is I received ZERO help. The upshot is this app “insurance” is bogus. Rather than honor my claim… “Please know I’m here to help with this issue…because your package was marked as delivered by the shipping carrier and you did not receive it, we must consider the package to be stolen…you must file a police report...and we’ll walk your through” Spare me false comforts, please. My shipment was not stolen. The FedEx rep admits the driver mishandled and delivered my shipment to the wrong address. Now it’s lost somewhere in the FedEx system. Regardless, my this app claim is not being honored and there is zero value doing business with an incompetent, bogus package insurer. I know many systems are straining right now. I get it. But just be honest: if you provide a service at least try to resolve a problem rather than hang your customers out to dry.

USELESS and worthless to the consumer as a tracking app, but very worthwhile for an app developer to collect all your data and sell it. Starting from user age 4 and up!
I recently ordered something that required I use this app to insure a package ($1.15 added to order price-what a deal right?). I then got a few emails from this app about my order having shipped but was PROVIDED NO TRACKING NUMBER. The email said to click on the this app Link or the provided Carrier Link to see tracking number. Guess what? The carrier link wouldn’t work. You have to use the this app link and download Route which wasn’t something I wanted to do because it wanted to link up to my email etc etc. That’s when I got the ‘okay this app is a tracking app for all MY info’, not where my package is.
But what really did me in was when I received a broken item and this app emailed and ASKED ME for the carrier and tracking number because “THEY COULDN'T FIND IT”. A TRACKING APP THAT NEEDS ME TO GIVE THEM THE CARRIER AND TRACKING NUMBER. So after hunting down the number I gave it to them and they declined the claim as “out of timeframe”. No explanation of what the timeframe is/was but eventually I found the answer after clicking and clicking and clicking around their site.
Even the vendor was baffled by this app’s customer service so hopefully they go back to using Shop which in my experience has been near flawless in tracking.

Purchased a product that recommended Route and service through a partnership. this app spammed me with multiple emails after the purchase (at least 5, probably more) pushing their app and service. I finally downloaded Route but it required signing up for yet another service, then wanted credentials to watch my email for tracking information.

Look, regardless of whether my data is anonymized the fact of the matter is that I'm not paying this app, so they're harvesting information from me, and frankly that's creepy. I don't understand why I would give away all this information to track a package when all the major carriers already make it so simple to track packages.

I encourage you to seriously consider what you're giving away in order to gain minimal benefit from "free" services like this who monetize information. I'm not a paranoid person and don't have any fear of being surveilled, but I do believe that breaking the direct link between payment and service is ultimately consumer hostile. You do pay for "free" services like this, but in an indirect way that prevents you from knowing the true value of your data and prevents you from having any agency over the use or value of that data.

Worthless company. Worthless app. Worthless “technology.”

I ordered a couple of items and paid the extra dollar for them to be insured by this app. Long story short, my package gets shipped but the courier forgot to scan the package (this was confirmed by the merchant that I purchased from) and was deemed lost in transit.

I got in contact with this app and get a boiler plate email asking if it had been at least 7 days since the last shipping update. Isn’t that information you already have this app? You do offer tracking in your app so how do you not know the last time my shipment was updated?

I then message them directly explaining the circumstances of what happened (how the merchant said that the shipment left their facility and wasn’t scanned -deeming it lost in transit) and their response, days later, was to close my inquiry and say it’s not in their problem to cover the loss because technically the tracking system says that it hasn’t shipped. I messaged them again reminding them that it has been deemed lost by the merchant and they immediately closed my inquiry without responding. Nice.

So moral of the story, don’t bother with this company they aren’t worth it. What’s worse than losing your package in the mail? Losing your package in the mail after paying someone to insure it who then decides they aren’t going to insure it anyways. I hope your company burns to the ground.

I have had things on order for more than a month with no status change. I had one item that was listed as awaiting tracking, but since I could not tell what the item was I did not know the item had been delivered several weeks before. To use the help you must write down the store you bought it from, tracking ID number and order number instead of being presented with a list of orders with other than delivered status contained within Route ! The response to three completely different of my help queries was to cancel and combine them into one to which there was no answer.

I gave this app several days to respond to my queries-NOTHING! One item is to be delivered this evening another tomorrow but this app still shows as either “ready to ship” or “awaiting tracking.” I got the tracking from FedEx and discovered the delivery dates. That’s what I thought this app was supposed to do! I would not download Route and am planning on deleting it from my iPad.

I am giving this three stars since I have not used it for very long, but so far it is much less user-friendly than a couple of other tracking apps I have been using for sometime. At least that is my experience. If I were to continue to use it and it continued to be a clunky platform requiring multiple steps to access the information I would like to receive, I would probably lower my rating to two stars.
So far, I have not found a tracking app that is universally smooth and accurate, but since the functionality of this one already seems to be less than the ones I am currently using, I have already deleted it from my phone. I only download it out after making a purchase from a particular online website, otherwise I would have known nothing about it. I will stick with the ones I am using currently and perhaps research an even better one when I have the time.

I recently ordered a couple records online and to my surprise got an email for the shipping telling me to download Route. No thanks, I just want the link in the email I can open up to take me to USPS.. you know.. the people who are actually in possession of my package? Only the link in the email doesn’t work if you just click the “prefer to track online” it brings up a broken webpage with no information on it regarding the package. Fine, I’ll download the freakin app so I can see how much longer I have to wait for my package. Now, first thing it wants is to link up with my email? No, I don’t want an app having access to all of my email. Luckily there is a manual “add package/delivery” button thing, cool go to look for the required tracking number in my emails from this dumb app/the online store NONE OF THEM CONTAIN MY TRACKING NUMBER, only a “this app” number that apparently is only for when something goes wrong with my package?? What the heck is with this stupid pointless app?? What was wrong with having a link that led you straight to carries page with the actual information? Will actively avoid places that use this stupid thing. Unless you are ordering multiple things from multiple different places and can’t be bothered to look at them individually and also don’t mind having some weird third party having access to the email you use for online shopping, then don’t bother with Route.

I made a purchase, online, from a vendor out of Texas. Got a confirmation of my order and a message that this app was their “new” method of tracking packages. I installed the application, then went looking. I saw my current purchase and some old ones. The only reason I gave two stars was due to a couple of purchases I made from Newegg that showed up. Looking ok so far. To my disappointment when I checked out my recent order it showed my item sitting in a shipping container somewhere near Illinois since August 2021. this app showed no delivery date, just that the order was made.

I went to my vendors site to find they showed no order was made, no tracking number and my address is missing. Not able to change address either. I did get a email from the vendor providing another tracking number different from the one provided by this app. This was obviously a problem with the vendor. I then get an email from FedEx that the package was in this app and a delivery date.

this app knew I had an order from this online vendor but the information was bogus. Not even close to the truth. this app did not show anything about FedEx being the delivery service, no valid tracking number, no delivery date and the tracking history was way off.

I’m shocked to see it’s 4.8 rating but I am glad this has worked so well for so many others. You’d think after gaining access to my entire life through privacy allowances, Route would be able to properly track most of my packages. Instead I constantly have to put in my tracking numbers and update when items are delivered. I was thinking maybe because of the pandemic it’s getting confused, but my items come from a variety of shipping sources and it’s always wrong or heavily delayed 😩.

Even the filter function doesn’t seem to work properly, this is where you can choose to see all order statuses, those in transit, or those yet to ship. I hate to say this but I always end up more confused about all my pending orders and still end up getting a piece of paper and writing down my orders and their ETAs. Because I am also holding USPS accountable for being absolute trash for over a year now, I gave Route some leeway on Being unable to get up-to-date information from their shipping process.

TL/DR: Most of the time it’s easier and more convenient to just check order status on the site you ordered from and/or bookmark/leave the tracking tab open.

I live in a rural area so I end up ordering a lot of packages and being rural, delivery dates are an estimate at best. The idea of this app is a good one. Centralize tracking data and make it more convenient to check a tracking status. Unfortunately Route is cluttered with a bunch of partner stuff with shopping or something? I can’t be bothered to mess with it. I really just want to see where my packages are. Most of the time, it says “waiting for tracking data” when the tracking data is readily available. Shipper tracking APIs are not rocket science so it’s unclear why it can’t seem to update in a timely manner. It also can’t seem to figure out when something has been delivered. I feel like I’m providing more data TO this app than it is retrieving from readily available sources.

After a few years of tons of improvements except the main thing, I’m just sick of hoping they will ever fix it and I just deleted it.

UPDATE: Humans got involved and a claim was honored.
Humans: 5 stars, app 1 star, average 3 stars.

ORIGINAL:
App didn’t have accurate information, they showed international item had not shipped, notified them that it had, they contacted me, but still didn’t update Route . When package stopped shipping progress and I tried to file a claim, READ TERMS!- international: no sooner than 20 days, but no later than 30 days, they denied claim because they stated the packaged hadn’t shipped yet, again I was able to show it had- wait isn’t that part of what your service is suppose to offer- accurate tracking? Again, I supplied proof and no response. So, I tried again to initiate a claim and they now state it is outside of the 30 day timeframe. Ah, no, all the information was supplied before 30 days, but your lack of an effective app has caused you to not have accurate tracking data to effectively deal with my claim. This service is a headache and has caused me lost time and worse, no reimbursement for the lost item. My advice, save your money and don’t purchase their protection, in my case it has been worthless.

I never thought it was something I wanted to have, but once I downloaded it and added my orders by tracking number, I was surprised by how helpful and handy it is view the location and status of all my orders from different merchants at once. No longer do I constantly have to open separate emails to see individual statuses. Now, I open Route and see it all in one place. I like the GPS feature that displays the last logged locations of each package on the world map with highlighted routes.

The only complaint I have is that I cannot link my email because Route requires it to be a Gmail account. Route could be five stars if they let me use my Outlook email. That was one of the things that turned me off in Route. Also, many of my packages do not have extra details like some other orders, such as an ETA and current location from the beginning. This makes Route useless with some orders. Im not sure if this is something this app can control, however. Sometimes the ETA only updates on the day of delivery. I would like to know that when I add the order, not just last minute.

Overall, great app and I hope more merchants start integrating this tool. Very helpful.

Seriously, this is a great app, exactly what I needed to help me keep track of things BUT the one fault is that I can’t rename the orders. I have ADHD and don’t remember I even ordered something until it shows up or it’ll pop into my brain months after it doesn’t (which is why I wanted Route). That and because my current living situation for whatever reason has a lot of issues with theft / carrier related package missing situations. So when I have (sometimes multiple) things that show up on Route as UPS or FedEx and I can’t rename them, I have no idea what’s coming and it’s especially frustrating if it says something is delivered and it isn’t there / I don’t get an email and I have to figure out what it is so I can report it. Anyway I’m sure this is an easy thing to add so if y’all could get on that I’d be super appreciative.

Route works perfectly, adds orders perfectly, and shows the location of the product in an amazingly specific way. When I had a carrier problem on one of my products, rather than having to investigate the issue further, Route told me exact what suspicious stuff the seller was doing and I knew exactly what happened.

The only issue I have ever had is not even Route ’s fault so it isn’t very big. Sometimes certain sellers use different apps like AfterShip or instead text you their current progress. Just recently I received a text that my package was in transit, but in Route it still said shipping most likely because that seller was *different* from the others and didn’t really send emails and rather used text. I don’t know how you would implement a text system that doesn’t sound intrusive to the user, so this update is unnecessary but just an experience I had.

Thanks for this wonderful app!

I discovered Route when one of my purchases prompted downloading it for the tracking info and I decided to give it a go.

linked my google account to it because single sign on seemed easier than signing up by email and manually added existing purchases and then was pleasantly surprised to discover that when I made new orders they were added automatically!

I love to have all my deliveries in one and it’s a really nifty app I imagine I’d continue using for years to come.

Having said that, here’s some feedback on how you could make it even better:

1. Explain that this app is for tracking all your purchases in one place, the way it was presented to me was that this is a place to track that one single purchase I made originally and it was annoying to download an app just for that.

2. Explain that linking the email account allows for new orders to automatically appear on the this app app.

3. While you’re at it, allow linking multiple emails to a single account. Some people use multiple email addresses and others just want to organize their own and their spouse’s purchases in one place.

But overall, really awesome app, thanks!!

I can easily see everything I order in one place with who I ordered from and what I ordered attached. And I don’t have to search for tracking numbers! A package takes longer than expected or USPS doesn’t update where your package is at, I can see exactly what’s going on and don’t have to call or email anyone. If you shop online, you want this! Love the insurance too. Wish more stores offered it. There have been some sites I get unsure of because I’ve had a bad experience with never receiving a package and not being able to get ahold of the company. But if I have this app I can get my money back if something happens! I don’t know how I lived without this. Love it. ❤️❤️❤️❤️

Honestly, how have I lived without this app for this long?

Coming from someone who literally hasn’t even stepped foot in a Target in years because I’m purely an online shopper, this app has finally put an end to my hours of combing through emails trying to find and organize my online purchases.

Do you find yourself buying a lot of stuff online? Sometimes from big brands, sometimes from a boutique swim shop in Australia, or maybe even that random product you got lured into by an ad on Instagram? It isn’t always easy to keep track of the things we buy every day - that is, until I found this app.

this app seriously saves me so much time. Open Route and I can visually see the status of EVERY order i make, and where it is on the map. No more worrying, no more follow ups with questionable customer service, and no more wondering.

I know exactly where my items are, where they are going, and when they are arriving.

Route has made my life exponentially easier already and it’s super intuitive and easy to use.

Save yourself the headache of searching your inbox for the ONE email that maybe had a tracking number on it and get this app to do it for you instead.

Game over 🙏🏽 now back to shopping ✅

At its core, it works. Unfortunately it didn’t pick up on all shipping notifications. Even when those shipping numbers were in plaintext in the email. I also found a significant delay with notifications, but this might just be an API thing.

I hope to revisit Route in the future when it’s a little lore ironed out. They also need to add a way to delete your account, it seems you need to contact support.

Route has been tremendously helpful. I didn’t even realize how much I order online and now that it’s been brought to my attention, I realized how useful Route would be. They have such quick customer support with any questions I’ve had about tracking and details on my package. Very quick and efficient app. this app is the way to go!

I’ve been using the this app app for several months now and I’m continually impressed with how quickly I get updates. In many cases the this app app has beat Amazon’s updates by several minutes. Amazing!! Can’t wait to see further updates and developments.

As someone who primarily shops online, I regularly have multiple packages to be delivered. Route is easy to use and it’s my go-to now to see where my packages are. I seriously love not having to find the email, click on the delivery services tracking link anymore...and having to do that for each package. So nice!

I like to know when packages arrive to make sure I’m home. So when my friend told me about this app, I downloaded it right away. It automatically connected to my email and pulled up all my tracking info. I definitely recommend Route for a super easy way to track all packages!

If you’re sick of sifting through receipt emails, order confirmation emails, and shipping emails to eventually find a crazy-long tracking number to plug in somewhere else, Route is for you!!
So convenient to see all my shipments in one place without all the extra leg work. Great layout too!

I know I stink at checking my Gmail and setting up my filters. That being the case, this app is amazing because it takes no effort to set up, check, or organize. I can see the delivery status all of my purchases in one place — without having to go one-by-one through my spam, promotional content, and main Gmail inbox. Because of this app, I’m able to plan my day so that I can get home or ask a neighbor to pick up my package from before a porch pirate snatches it. 10/10 would recommend.

This is one of the greatest apps that I will actually use regularly. I work from home so most of my shopping is done online. It’s great to be able to have this data of my packages and be able to have the assurance that I’m going to receive my package on time and in one piece! Definitely give it a download if you do a lot of shopping online.

this app is an awesome app to see where all of my packages are. I downloaded it to help me track my holiday purchases so I know when to expect them. Very easy to see where they are all at even though they are from different stores. Not to mention the insurance is pretty cool. Hope I won’t need it though.

I’ll continue to use with all of my purchases.

Route is a game changer! The fact that I can see a live update to where my package is, is huge! I can’t tell people how many times I have to deal with customer service to get updates as to where my stuff is. Not to mention I can see in Route everything that I have purchased along with that order history and info behind the purchases.

I used to have to dig through my email any time I wanted to see where something was. Route is awesome! It automatically shows me where my packages are even if I bought them from different stores. They just show up on the map!

Love the design too. The only thing I would change is that I want to be able to search my order history to find stuff. Thanks this app

Route is AMAZING! All of the packages I have out automatically appeared when I signed up. I love that I can see exactly where my package is at all times. Plus the security of knowing that this app will replace my items if they are lost or damaged is so reassuring. And I always have the option to just take a refund instead - it makes online shopping less stressful because I know I’ll get my products in the end! 12/10 recommend it to everyone.

It’s about time someone figured out how to make our lives so much easier. I love not having to fumble through emails trying to remember when and what I’ve purchased online, get the tracking number to find out where it is and when it will be delivered. this app solves all of that! And killer visual display with helpful notifications so I can go to one place to see if my purchases...even the ones I haven’t used the this app insurance on. Where have you been all my life?? Haven’t had to make a claim yet but incredibly happy with Route so far!

As an avid shopper Route has literally changed my life. Some online stores are on top of it when it comes to notifying you on the status of your order but this app makes up for the other ones that are awful. I cannot count the amount of hours I’ve spent on hold or with customer service just to get updates on my packages! Super user friendly and makes my life so much easier. Being able to go on Route and see every purchase I‘ve made and checking on the status of it regardless of the site is a game changer!!

Ordered a Purple Mattress and a few other items and so I got Route to see if it would track and it automatically did! Love it! Haven’t felt like this with new technology since I first held an iTouch and got on Facebook for the first time. Keeping this on my phone!

This shit doesn't give me updates, where my package is, package delivery history, package ETA. I don't know why there are so many good reviews for it.

i ordered things over a week ago and went through route to track it and it says my stuff still hasn’t moved since i ordered it, i honestly can’t figure out this app

Downloaded the Route app and have been trying to use it for days. Everytime I try to open it, it crashes. What's up?

Too often the app can not show me the details of the order they are tracking so if you have bought several items every few days it is very confusing. They have a long way to go before claiming it’s completely useful.