mySolarEdge app not working? crashes or has problems?

mySolarEdge Status

Last Updated on 2024-12-02 by SolarEdge Technologies

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610 User reports:
App has problems

User reports 610

⚠️ Most reported problems ⚠️

Not working

48.5%

Connection

22.3%

17.5%

Crashes

6.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of mySolarEdge Problems 😠👌🔥

- Data from panel not on app

- Flaky updating

- Useless white space on home display

- Poor customer service

Have a Problem with mySolarEdge? Report Issue

Common mySolarEdge Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mySolarEdge app on iOS and Android devices. Solve all mySolarEdge app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

mySolarEdge iPhone Issues and Solutions

mySolarEdge iOS app crashes, not working, errors
mySolarEdge iOS app network issues
mySolarEdge on iOS has black/white screen

mySolarEdge Android App Issues and Solutions

mySolarEdge has errors/crashing/not working
mySolarEdge server network connectivity issues
mySolarEdge has black screen

mySolarEdge iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever mySolarEdge app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix mySolarEdge app crashes or not working on Iphone (iOS):

Close and restart the mySolarEdge app on iPhone
Update mySolarEdge app to the Latest Version for iOS
Uninstall and reinstall mySolarEdge iPhone app
Update your iPhone to the latest iOS version

Fix mySolarEdge on iPhone unable to connect to server/internet connection issues::

To resolve mySolarEdge network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix mySolarEdge black/white screen (blank screen) on iPhone:

Follow the mySolarEdge iOS app troubleshooting guide Here →

mySolarEdge Android App Issues and Solutions

Fix mySolarEdge not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent mySolarEdge app issues:

Force Stop the mySolarEdge App
1. On android, goto "Settings" » click mySolarEdge app. » click "Force Stop".

Update mySolarEdge to the latest version on PlayStore

Clear mySolarEdge App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "mySolarEdge app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch mySolarEdge.

Fix mySolarEdge unable to contact server/ mySolarEdge internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click mySolarEdge » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got mySolarEdge » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch mySolarEdge on android.

Solve mySolarEdge black/white screens issue on Android:

Follow the mySolarEdge android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SolarEdge Technologies, developers of mySolarEdge.