mySolarEdge Reviews

by MaybeABitCranky

I use an iPad and a desktop computer to monitor system performance. The displays in mySolarEdge, with their huge amounts of wasted empty space, seem designed for an Apple Watch. There are multiple pages to switch between, and scroll to, and all of the information available on those pages could have been adequately displayed on, at most, a couple of pages.

The home display, for example, which probably resulted in high fives among the designers and developers when they were congratulating each other on how *pretty* it was, uses several million pixels, including a high-resolution picture of a bunch of framed solar panels, to convey five pieces of non-static information, which could easily fit on *one* line of text. The important information — current power, and daily energy — comprises maybe a dozen characters, which are swimming in a sea of useless white space.

Updating is flaky. There’s system information that is cryptic and unexplained. Navigation is somewhat confusing, with some pages that look too much like each other.

Somebody in charge should read Edward R. Tufte’s “The Visual Display of Quantitative Information”, and then find a couple of electrical engineers to help design mySolarEdge ’s displays. Stay away from people whose resumes start with credentials about “Web design” and “User experience.”

by Powerhousesucks

I have had nothing but trouble with this.. the first 2 months were great and after that my productivity has been cut in half and keeps getting less and less with no help from anyone.. you call and they don’t answer the phone.. then when they call you back they reset the system and I still get the same results!!! My productivity now is 1/4 what I was getting the first 2 months.. and in sept my system produced nothing! My app said it did but my electricity bill said I didn’t!! Think twice about getting this system and do your homework!! Solar edge. And Power home solar.. are the companies I used and between paying my monthly electric bill and my monthly payment for the panels I’m now paying about $200 More a month then I was before I had their system!!! So going green was a big mistake!!!! Hope this help others so you don’t get screw by these companies that basically lie to you about any savings!!!!

by The 2nd Dimesion

I was moved to an inverter that doesn’t have an LCD screen anymore, mySolarEdge lacks Mach of the system info I used to get when connected via the inverter status function. Things like number of panels, statuses, etc... are all gone.

Also, the process to connect to the inverter status is a real pain. It doesn’t save/remember the connection, and you have to walk through the connection each time. There’s also no way to set the internal WiFi to connect to my home network so that I can remotely get to the status without having to be right next to it.

by NJGuardian

Why do developers have to change things just to have something to do? The original version was very straight forward and easy to use. Now they’ve made it “cutesy” and more difficult to quickly use. It also changes from landscape to portrait for at least one selection and doesn’t seem to go back to portrait unless mySolarEdge is closed. The opening screen looks like it was designed for elementary school kids. And why try to stick everything on one page that can’t be really viewed unless the individual selection is expanded to full screen.
The revised app is awful on an iPad and nearly unusable on an iPhone.
Ditch this version and go back to what was neat, clean and just plain worked!

by Julipalooza

Data is great but as a paying customer you have to get granted access by your installer. It’s been multiple weeks of emails between the installer and SolarEdge just to get Dashboard access. Currently working to get access to the layout information and it seems I have to jump through multiple hoops. I see this as a lack of customer service on both parts. Why keep the data so locked down from the end user and those that pay for the equipment. I’m tired of being treating like an idiot and I can’t handle having useful information at my fingertips.

by Dickvan1954

When I got my solar system and put it online I was excited to be able to see what I was producing. And there was excited enough to want to show my neighbor. And guess what mySolarEdge had stopped working. I have found there’s an 80% probability that mySolarEdge is nonfunctional anytime I go to show it to someone. I reported this and started to work ticket. They reported to me that it was fixed. It was not fixed. It didn’t come online for another couple days. And then it went off-line the next day. mySolarEdge is a total joke. Unfortunately it’s a very poor taste joke. And we who have the system are the ones that the joke is on.

by You Don't Like The One Star

System was activated on Dec. 4 along with an LG battery as we are not allowed to interconnect with the grid. The battery is to provide power when the panels are not producing. The Solaredge hub has not allowed the battery to discharge once since the system was activated. Solaredge has essentially made the $7000 battery worthless. The contractor has done some work on the system and indicates that Solaredge was reprograming the hub but over the month nothing changes. I think the invertor is defective but neither the contractor or Solaredge appears to want to consider that. I was so excited to install a solar system but after a month of it not working properly I am just disappointed.

by CloThoRPDR

My app doesn’t look like this. I have the latest version. My app doesn’t offer the panel view option, even though my installer can see it on their instance. I don’t have the option on my desktop either. My solar installer can’t figure it out so they asked me to put in a trouble ticket with Solar Edge. I did that and got no response. Still waiting. It’s one of the features I most want so that I can make sure my system is optimized. The system is great but the problems with mySolarEdge view and lack of customer support is why I’m giving a low review.

by Mkat11111

I’ve had my system for several years now and I’m generally happy with mySolarEdge and my solar PV system. However, 2 years in a row now I have experienced significant system failures. Last year a wind storm knocked out power to my home for several days. When the power was restored, my system failed to restart. I didn’t realize this until a month and a half later when I went to check my production only to find that I didn’t have any. Then a couple months ago, half of my system went down. An entire node stopped producing, cutting my production in half. Both of these incidents could have been mitigated had mySolarEdge /system monitored and then notified me of these significant long-term production decreases. Busy homeowners do not have the time to monitor their systems compulsively. The addition of an active notification system would be a big improvement and selling point. Thanks!

by Saunvald

mySolarEdge is only a reporting app so there is no other functionality. Only complaint is that once setup you can’t change your account info such as your email address. I no longer have access to that email address and I can’t change it. Same with trying to change your password. I got a new phone and I was lucky I could figure out the password which had been set 3 years ago when panels were installed.

by Jim4572

mySolarEdge promises instant status of solar production and electricity consumption and how much of the consumption comes from solar and from the grid. The graphs are well done and easily understandable. One pays some $700 to get this instant reading but sometimes the system goes 6+ hours without updates, contrary to the promise. Before purchasing the direct Internet connection, the delayed reporting often went 36 hours with no update. I’ve complained but the installer says nothing can be done. This is a bad case of overpromising.

by Virginain51

Been monitoring the daily output of panel output and conversion and the results seems to be getting a daily report that is inconsistent when there are no clouds or shade affecting the results,
We are now heading into the peak of daylight summer productivity and the results are not to me displaying the peak efforts…. It may be the panels or the inverters but previously I had a loss of output in Feb-March and to me it took way to long to address and remedy the source of the problem whereas the Co. told me that it monitors my system daily …. With this kind of Investment economically , maximum consistent results should be achieved…..

by Ridge211

If you have SolarEdge mySolarEdge is a must for providing basic information on your system’s output and health in near real-time (about 15 minute delay). Displays and history are useful but very limited. Scales and timeframes are fixed and not adjustable. And if you have a display on your inverter, some data is not available in mySolarEdge , so you are forced to use the physical display on the inverter.

If you want to have a complete view in real-time of your solar production and power usage, I really love my Sense-Solar. For a onetime purchase you get a lifetime of real-time monitoring of solar production and grid usage, with pretty good info on what devices are consuming power in your home.

by Utility Parnerships Wanted!

This is a nice simple app which doesn’t act up, rarely is out of service or data delays.

I wish mySolarEdge could pull some data from the utility provider on either a token based account access or even a backend which maps the site ID to something in the utility IT systems providing production comparison and energy sent to the grid. Doesn’t have to be real time. Weather feature is fantastic! I recommend added a feature to inform of air quality is the city the site is located.

by Flstcken

Brought my panels online 3 days ago and so far so good. What would be really nice to have is the ability to see how much power is being sent back to the grid. So much info provided by the inverter but I can’t seem to find any references as to what everything means.
mySolarEdge gives me most of what I need. I do have two suggestions: 1 - I would love to see how much power we are putting back into the grid or a breakdown of what the ratio of produced power and power purchased. 2 - I like to see is the amount of daylight in a day.
Other than those two wishes, I couldn’t be happier.

by Beach Bum, Cape Cod

I like the I like mySolarEdge in general it works pretty good I find the read outs of important export to be very confusing I don’t understand why we have to have two bars why can’t we just have one that shows how much we use total how much we made and how much we sent him to the utility app in general it works well it works well with my battery

by Mplsburbs

mySolarEdge is great for monitoring my home’s solar production. I love almost everything about it. There is one very small improvement that could be made. On both the iPhone and iPad apps, the part that lists “Last Update - [Date] at [Time]” is in a very small font. If the size of that could be increased so it’s much more easily read, it would make mySolarEdge pretty much perfect. It’s important to see when the last update came in, because sometimes there may be a problem causing mySolarEdge to not have received information in a while, so you want to know that at a glance when checking on things.

by Ffaannggg

Switched recently to the new version. So far so good I don’t really notice a difference.

It would be nice to have the data from the panel on mySolarEdge . Sometimes I check that all panels are generating electricity, which is helpful after a snowstorm. Panel temperature is also useful data to watch, both to check if ice/snow will melt and to track panel efficiency.

Yes it’s my toy and I’m going to play with it. 🤓

by JoseMarinio

I really love mySolarEdge. Having the ability to see the power draw on our house, in addition to how much the solar is producing, is a great tool. It helped our family actually change our habits in terms of power consumption. When and how often we run the dryer, over, AC, etc. have all contributed to lowering our energy consumption and, in turn, our electrical bill.

by 10DayToPower

Good app to understand affects of shade on power production. Add new capability to the warn when power production is absent (system failure) for several days. Had failure in converter which I discovered after 10 days following capacitor failure. Another 7 days to replace unit. I expect next months power bill will jump around $100. I will check more frequently.

by Adameast1

mySolarEdge could be much better. However it takes mySolarEdge several attempts to refresh the data and one time had to wait several hours for it to refresh. It also is not correct with what the inverter shows. It shows 7600w which is 7.6kw and mySolarEdge shows only 3.5kw.

by Solar Gary

Everything it does it does well I wish it told me how much I am using and how much is going to power company