Contact Duke Health Anywhere Support
Company Name: American Well
About: Get quick, convenient urgent care through your mobile device – day or night
– with Duke Health Anywhere. Next time you’re feeling sick have a live video
visit with a board-certified doctor who will assess your condition, offer a
diagnosis and treatment plan, and if necessary prescribe medication.
Duke Health Anywhere Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Duke Health Anywhere Website
Privacy Policy: https://business.amwell.com/privacy-policy/
Developer: Duke Health
3 Most reported problems 😔💔
App works fine, providers aren’t great
by Sweettator20
The app worked really well and the service desk support was great.
The provider service wasn’t great. The provider I worked with didn’t send any follow-up information nor did they submit the Rx in a timely manner. There is no way to contact a provider directly to inquire about issues, either. You have to call a service desk, they have to submit a ticket, and you’re at the mercy of a provider to respond in a timely way.
This would be a better program if checks were put in place to ensure providers completed all tasks for one patient prior to seeing others.
HORRIBLE!! Don’t waste your time!
by Ncmuumm
After waiting OVER 4 hours for the “first available” doctor I am finally “next patient”.
But after waiting an hour and a half as the “next” patient I find out by researching online that my doctor has apparently left for today and just left me sitting and waiting. Not a single message, no transfer to another doctor NOTHING!!
Wonder if I left this here if when she bothers to show up for work she will find me still waiting.
Reading reviews one discovers that you can wait several hours and then get dumped to the back of another line when the doctor you are waiting for up and leaves.
Wow!! Not a way to run a business!
Won’t bother to be back since Duke doesn’t seem to actually care about patients.
Not for anything urgent
by Kate8888222
Wouldn’t accept any of my credit cards and also wouldn’t let me meet with a doctor until my credit card was in. So much for getting care urgently. This is a disaster of an app with no help if you call customer service.
Have a Problem with Duke Health Anywhere? Report Issue
Why should I report an Issue with Duke Health Anywhere?
- Pulling issues faced by users like you is a good way to draw attention of Duke Health Anywhere to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Duke Health Anywhere customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Duke Health Anywhere.
