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Published by Duc Hoang

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Common SDESK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SDESK app on iOS and Android devices. Solve all SDESK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SDESK iPhone Issues and Solutions

SDESK iOS app crashes, not working, errors
SDESK iOS app network issues
SDESK on iOS has black/white screen

SDESK Android App Issues and Solutions

SDESK has errors/crashing/not working
SDESK server network connectivity issues
SDESK has black screen

SDESK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SDESK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SDESK app crashes or not working on Iphone (iOS):

Close and restart the SDESK app on iPhone
Update SDESK app to the Latest Version for iOS
Uninstall and reinstall SDESK iPhone app
Update your iPhone to the latest iOS version

Fix SDESK on iPhone unable to connect to server/internet connection issues::

To resolve SDESK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SDESK black/white screen (blank screen) on iPhone:

Follow the SDESK iOS app troubleshooting guide Here →

SDESK Android App Issues and Solutions

Fix SDESK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SDESK app issues:

Force Stop the SDESK App
1. On android, goto "Settings" » click SDESK app. » click "Force Stop".

Update SDESK to the latest version on PlayStore

Clear SDESK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SDESK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SDESK.

Fix SDESK unable to contact server/ SDESK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SDESK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SDESK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SDESK on android.

Solve SDESK black/white screens issue on Android:

Follow the SDESK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Duc Hoang, developers of SDESK.

100% Contact Match

Developer: QBIS.VN

E-Mail: [email protected]

Website: Visit SDESK Website

About this app

this app là phần mềm quản lý khách hàng, quản lý yêu cầu tiếp nhận từ khách hàng, quản lý các phản hồi về sản phẩm / dịch vụ từ khách hàng.