Scanner app not working? crashes or has problems?

Scanner Status

Last Updated on 2020-10-24 by Altrigit Sociedad Limitada

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Common Scanner Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Scanner app on iOS and Android devices. Solve all Scanner app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Scanner iPhone Issues and Solutions

Scanner iOS app crashes, not working, errors
Scanner iOS app network issues
Scanner on iOS has black/white screen

Scanner Android App Issues and Solutions

Scanner has errors/crashing/not working
Scanner server network connectivity issues
Scanner has black screen

Scanner iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Scanner app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Scanner app crashes or not working on Iphone (iOS):

Close and restart the Scanner app on iPhone
Update Scanner app to the Latest Version for iOS
Uninstall and reinstall Scanner iPhone app
Update your iPhone to the latest iOS version

Fix Scanner on iPhone unable to connect to server/internet connection issues::

To resolve Scanner network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Scanner black/white screen (blank screen) on iPhone:

Follow the Scanner iOS app troubleshooting guide Here →

Scanner Android App Issues and Solutions

Fix Scanner not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Scanner app issues:

Force Stop the Scanner App
1. On android, goto "Settings" » click Scanner app. » click "Force Stop".

Update Scanner to the latest version on PlayStore

Clear Scanner App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Scanner app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Scanner.

Fix Scanner unable to contact server/ Scanner internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Scanner » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Scanner » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Scanner on android.

Solve Scanner black/white screens issue on Android:

Follow the Scanner android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Altrigit Sociedad Limitada, developers of Scanner.

About this app

You can scan any kind of work documents, from ID cards, books... to invoices or contracts. With this secure free this app app, any scanned or exported documents are stored locally on your device, and neither we nor any third-party can access them. Sign contracts,bills, edit documents and fill all your needs from your pocket. You can download this this app for free and scan, save or share documents in JPG,PDF or TXT. With this you will be able to go paperless, you can have all your documents in your phone! Our this app is a must-have for students,lawyers,accountants... scan anything you need from your pocket instantly. This this app app will convert your iOS device into a fast and reliable document this app that recognizes text. You can turn an image to text with our highly accurate OCR this app. Share documents with just a few clicks from your phone.