Contact PointCard Support
Company Name: Point Up Inc.
About: Squire offers a barbershop management and POS/Booking mobile application that connects barbers and
clients nationwide.
Headquarters: New York, New York, United States.
PointCard Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with PointCard™ Neon. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PointCard™ Neon. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Point Up Inc.
Verified email
Contact e-Mail: help@point.app
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Read 20 Customer Service Reviews 😭😔💔
I have 147,000$ in my point account which was received from a third party. i later opened the app and it said i have been suspended so they need some documents. i uploaded that and it's been more than a year. they don't reply my emails or even sms and there is no way to get the. i live in texas and i can't even get any of their branches
Hello my name is Ashley wiley I have a point neon card,I just got paid 435.00 on there and when I try to use my pin or use my card it either say invalid pin or decline.i can't find a number to contact u guess on and my money is just sitting on the card my last 4 of my social is 2860,and the last 4 numbers of my card is 5204.please call me at 804-721-9332
I need to change my PIN number
Point took $99 for a membership fee that I did not authorized and I didn't sign up for! I want that money refunded back to me because it was never supposed to be taken! Please attend to this request immediately! Thank you!
Would like to activate and put money in account w/ card. No way to do that on app.
Is this Real?
Trying to activate my point debit card
I cannot activate my card at all
Activate Point Debit card.
Why can’t get in my account … it says it’s suspended due to some unknown issue!!!! I have childre to feed!!! I was not notified or sent an email stating why!!?
Why did yall close my account and want give me my balance that was left when you closed it
Why don't you open my account for the past 3 days now
Why was I even sent this card via fed ex? I did not request one. I cannot seem to locate a phone number to call that actually works. 1-800-712-6600 seems like a scam number. I'm gonna need a little more proof of legitimacy, thanks.
I hav 49.00 exactly in my account to start it but it won’t open the app
I need your customer service phone number so I may ask questions that I have.
I was charged 200 in my checking act and I did not apply for your point card. I have never heard before who you are I’d like my money returned to my checking act NOW. What is your phone no to speak directly
I have charges that are supposed to be returned to my card from pending Motel transactions and they are still pending in my account 13 days later
NOT A TRUST WORTHY COMPANY
by Jacquipool
When this card first came out it was really a shock to spend money and receive money back for what I spent, I really felt appreciated, then came the first sign of not holding to their word. They asked you to refer a friend and receive $100 when that person spent $200 in a certain time frame, I did that and my friend did, in fact friends did, this is when the changed the rewards to if the person spent $1,000, thank God I took a snapshot of what they sent to me for the referral of friends else I wouldn’t of been paid, then came the 2nd miss trust, Spend for 7 days straight during the Christmas from a set date to a set date, again I did but again they didn’t honor their end of the requirement, they even changed from Master Card to Visa Card, I have reached out to this company on many occasions but they refused to honor, they even give you statements for ever purchasing made, except for the month of December it’s saying it has expired, people be careful, am out No PointCard for me. J Pool.
DO NOT GET
by Lynnamy1980
Do yourself a favor and do not get this account!!! You can never get ahold of anyone when you have a problem. You can’t unlock your own card because every time you unlock it they turn right around and lock it back before you can use your card. They never get back to you regarding an issue your having with them or your card. At first I really liked them and there app because the more you spend the more points you can get and redeem for cash. But I have had both but problems out of them. Oh and when you first open your account with them they give you a virtual card to use when shopping on line, paying bills online and whatever else you can think of but it doesn’t last but maybe a month if your lucky because they take it away from you and don’t even let you know why, when or anything else about it. So I hope y’all find a way better account to have your direct deposit or money go into!!!
Let’s see if I can be scathing enough.
by Djltuvs
I opened a new account with Point at the beginning of January and the second time I tried using my card it was declined. I received a message from the Point Compliance team about potential fraud, and replied to their email with all of the information requested as soon as I received it. Then a week passed - no updates. I was completely locked out of my account online and with no customer service phone number to call - just a number to text and an email address - spent the next several days yelling into the void and BEGGING for someone to let me know what was going on.
When I finally got a reply - today - a whole week later - I was accused of unemployment forgery and forced to explain when I’d lost my job and why.
Needless to say, this is the most rotten “banking” experience I’ve ever had. Don’t waste your $50.
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