Contact alias Support
Company Name: 1661, Inc.
About: Turn your sneakers, apparel and accessories into currency with alias, the
official selling app of GOAT and Flight Club.
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alias Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with alias: sell sneakers + apparel. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact alias: sell sneakers + apparel. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of 1661, Inc.
Read 21 Customer Service Reviews 😭😔💔
I need a pair of shoes either sent back to me or money for them been a year or more or call me at 6163351185
Will NEVER use this app again.
Sold two pairs and on two occasions it has cancelled and it was said that my shoes were not in there. This is a lie I sent the shoes and I believe it might have been stolen by the warehouse.
My sale was canceled know I don’t see my sneakers in inventory
Easily one of the worst selling apps out there! The only thing worse is the customer service and dishonesty from the staff. Ever notice how every single pair of rare or expensive shoes somehow has a verification problem? They are constantly forcing you to offer a discount and when you refuse you get the pleasure of waiting nearly 2 weeks for you to get your shoes back! I believe employees are buying the shoes flagging verification issues on the shoes to force discounts and then reselling for their own personal gain! I have had it happen on at least 3 separate pairs. Use eBay, use macari hell even stockx is better! But avoid these guys at all cost because they will screw you, take advantage and them push the blame on you!
I sold a shoe on the app and it saying it’s issues with the verification for my sale for 3 days but hasn’t told me what’s wrong with my sale and it’s not giving me a option to get my shoes back sent to my house
Hi, I posted an order for shoes I was selling it’s been around a month and I still haven’t received my money. all it says is that my shoes are with alias. Therefore I ask how long is it going to take to get my money as waiting for months is ridiculous as I am a student and need it. Thank you
I sold my shoes for the first time and now the app won't load. I already tried to delete and reinstall it. Help pls
Hello I sold som Lebron Big Bang 2022 The cash out of the shoes did not came on my bank account order number 838220015 Amount From the pay 144.23 $ so that’s 128.98€ Did not Transfer to my bank account
I bought a pair of shoes on GOAT and eventually changed my mind and they kept the shoes in the goat storage until I made the decision to sell them through alias . The shoes were sold but I never received my money or an update from them. My money is in lingo somewhere and no one is helping what so ever
Hi, I sold some shoes and am now having issues printing the shipping label and packing slip to ship with Canada Post. Has anyone had this issue (Server rejected by SLM monitor). This is the first time I sell on alias so any advice would help. Thanks!
I sent a pair of shoes I bought never took out of box to alias. They then said they had a verification issue, and nobody has contacted me again. I paid 800 bucks for the shoes, I don’t know what’s going on, but I need my money or the shoes back. Please help
Hi, I listed a pair of Jordan 11 Cool Greys on alias but I accidentally listed size 5.5Y Ps when it should have been 5.5Y Gs- this caused alias to cancel my order and gave me the option to store it. I chose the option to store the shoe at the Alias warehouse in Uk and then created a new listing for the correct size but Alias doesn’t seem to recognise that I do not have the shoe as they have them stored - what should I do from here? Please help.
Recently sent a pair of off white Jordan 4 sail and now it’s like I’m blocked out of my account. I put in the correct password and even tried to change it but it won’t let me. So am I getting my shoes back ??
Hello I need help so basically I made a sale I’ve shipped the shoe they verified but they said shoes are wet they refunded the buyer they I can leave the shoes with alias or get them back I didn’t won’t to spend $9 dollar on shipping so I consigned my shoes to them but they still haven’t listed the item should be worried?
Anyone know how to get a response from Alias Customer Service? I am simply trying to change my phone number and the request is now 1 week old. I’m less than impressed.
I purchased a pair of shoes for $250 which included the $12 to ship them to me. I specifically chose and paid to have them sent to me NOT put into GOAT storage. But that is where they still sit because the app is trash. I go to storage and click on ship to me and NOTHING happens. I contact support get a generic response telling me to do what I've already tried a bunch of times. AND THEN THEY CHARGE ME FOR SHIPPING AGAIN another $12 and still they sit in their storage, supposedly. I keep contacting support keep getting the generic automated answer. So I look online for a number and call it. It's just a recording stating due to covid bla bla bla. COVID HAS BEEN OVER AND EVERYONE BEEN BACK TO WORK so that is real lame excuse to ignore customers. I filed a dispute with my bank stating I have not received my item. That got GOATs attention. Smdh but now they refuse to talk to me cuz of the dispute, but could easily resolve the issue and dispute by sending me what I paid for. Still they sit in storage. GOAT IS A DAMN SCAM
It say I have issues with my sale but I haven’t gotten any email about it
It’d be nice if you actually are able to sell your shoes
by DJUAN2002QUESOCHEEZ
I sold items to both GOAT and stockx on the same day, and shipped out both on the same day (Sunday)
My shoes arrived at both GOAT and stockx warehouses simultaneously. Stockx already verified and sent me my payout last night. GOAT/alias still have my shoes sitting in their warehouse awaiting verification. Usually it was the other way around and it would be GOAT the ones verifying and paying out faster than stockx. Ever since I downloaded alias my whole experience with GOAT has been garbage. I still have a pair of fragment 3s sitting in their warehouse for almost a month, because they refuse to ship them back to me after verification failed due to yellowing defects. I reached out twice and I got the same response saying they’ll consign the shoes instead. If you downloaded alias and already linked your account them you’re pretty much screwed because now you won’t get money nor your shoes
Would not use if you paid me to.
by Domskidom
I will start with the list of issues with alias and goat and why they are trash.
1) fees. $5 fee every sale, 9.5% every sale, 2.9% cash out fee.
2) buyers put bids up on goat and the same people but items for sale on alias to there by manipulate the lowest price shoes and highest bids. StockX does not allow you to do this.
3) no recourse when people fill your bids and never ship the item. I’ve had this happen 20 plus times and my order history documents it all.
4) these authenticators will tell you issues with a badly damaged box so you have to offer a discount on the sale or pay to ship it back to you. They do not provide photos. Box could be damaged by poor shipping policies at shipping companies especially around holidays when they are busy and throwing boxes around or stacking them sky high. They do not offer insurance on damaged goods so as a seller you take the loss.
5) customer service is garbage. They send generic emails and do not care at all about their customers.
~I will avoid this app and the goat app like the plague. I rather burn a pile of money then ever give these crooks another dollar.
Stolen shoes boxes. Damaged shoe boxes. No support.
by Redwestell
Thing went smoothly at the beginning. Things turned south when I started receiving notifications about damaged shoe boxes or missing shoe boxes. Sellers only have the option of offering a discount to buyers when a discrepancy occurs. This is completely unacceptable. I spent the extra time and effort to package shoes so I wouldn’t receive notifications of damaged boxes. That didn’t matter. An original shoe box was stolen by an employee at alias. Shoes returned with no box. On top of that, I was charged for return shipping. There is no way to reach a human being at alias. Customer support does not respond. There is no number to call to speak with someone directly. I won’t be using this app anymore. I wouldn’t suggest this app. Beware!
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