Contact Tropical Smoothie Cafe Support

While shopping at tropical smoothie cafe 4801 Sauk trail suite a in richton park , Illinois 60471 on 29 apr 2026 at 12:34pm was informed that I can no longer get a shot of chocolate powder that I get added to my peanut paradise due to a recall the cashier said. I’m double checking with you guys on this matter, the chocolate is a major staple , can you please enlighten me with updates on when chocolate will be back on the menu at this location, is this a local or major chocolate distributor issue, I’m a very loyal customer

tried to cancel and order and was told it was too late,no refunds, no cancellations, this cant be true every retailer has to accomadate for a refund or cancellation of a product if not received or if something is wrong with product, i have tried to request refund thru the app a few times, no answer, no return email, what kind of company is not crediable for the customers complaints, need a better system, a phone number or working email or something or someone that we can talk to,this is not great customer service for tropical smoothie, this is how companies loose in the end, if you dont try to keep customers no matter how good the product the customer will not use that company any longer inwhich is the way i am looking to go if i can get this resolved, its just a simple email from the company

The location in Cornelius NC did not properly receive an order via app on their end. I used my 1200 points for a smoothie and was not charged so they didn't make saying the order did not come through. I showed them the order, the points that were redeemed and that no amount was due on my phone and they still didn't make it. I lost 1200 points plus they didn't give me a receipt for paying for the smoothie in the store. I was told the owner AJ would call me which he has not and they do not speak fluid English so they are not communicating well. I want a phone call back or an email. I order almost daily from the same location and this has been the absolute worst experience with them, I want my 1200 points back on my account that I had been saving for my free smoothie and I want the points from me having to buy in the store while they stood there embarrasing me in front of others acting like I was lieing and trying to get something for free.

app will not scan receipts so that I can earn rewards

I am disgusted with this app. I have literally put in and redone my order this morning 10 times. And continued to choose a different location and it still sent me to another location now that I have to drive to that’s further away from me. I want my money back. And how do you even contact them? What a joke. After this I’ll never order from this place again. I’m disgusted. This app is awful.

Cant order. Keeps telling me to restart but still doesn’t work

Yes they do not respond by the customer service and they owe me money, I never got my smoothie or my money back. I have gone on line and posted what I need and no one has contacted me. That is my work email. This is my home email robinsnest62@redacted. They do not listen to what is owed. It is only $6.45 or $6.55 but it is the principal and that the Camp HIll, PA cafe doesn't respond or help or answer their phones. Robin