Tropical Smoothie Cafe Reviews

This franchise never fails to disappoint. Their app is no different. Constant glitches and crashes. Says a location is open only to find it closed. Pretends to save your credit card info but rarely does. And there is no way to delete your credit card info inside TropicalSmoothieCafe or on the web site. There is also no way to change your password inside TropicalSmoothieCafe . I have never seen an app that does not have a security and payment section that allows you to change these vital settings. I truly believe some high school interns wrote TropicalSmoothieCafe as part of a computer science project. TropicalSmoothieCafe has been bad for years and they never make any significant updates. How can you have hundreds of one-star reviews saying the same thing and the leadership does absolutely nothing about it. Head scratcher.

I have contacted app support still not getting an answer I have been trying to scan a receipt from the 26th of October it originally said could only scan one receipt per 24 hours which was fine so tried to scan 24 hours later it pops up with cannot scan more than 2 receipts within 24 hours so I haven’t been able to scan a receipt at all since the 26th of October please fix this problem I am almost to supercharged in just over 3 months yes I shop that often just ask the store I frequent they know me by name. So is this how TropicalSmoothieCafe works you get close to the maxed level which my birthday is in just over a week I wanted to be supercharged by then but seems to me you don’t want me to get anything for free which is kind of a scam if you ask me. We absolutely love your product sometimes the service lacks but that neither here nor there my regular server’s are great.

I have been trying for weeks to order delivery on TropicalSmoothieCafe but every-time I click it , the screen goes white. The online website as-well is not working for delivery and I have tried the contact us form on TropicalSmoothieCafe but they just said its the new update and they are working on ways to fix it. It has been three weeks this should be fixed!

I sent again another contact to receive the same response “ Yikes! We're sorry everything didn't go as smoothly as we expected upgrading to our new app. Our teams are focused on working out the kinks so we can provide you an even better app experience. Thanks for hanging in there with us and letting us know what happened so we can pinpoint these issues and resolve them as quickly as possible. “
There is no help!

I never had a problem with the original app. Don’t know why it was changed. I’ve had several issues since this new launch. Today it’s saying “restart TropicalSmoothieCafe to order on line”. So, I closed it out and reopened-didn’t help. I restarted my phone-didn’t help. And most frustrating is when you try “contact us” you can’t. If the problem you’re having isn’t listed (which it never has been in my cases) there is no path to help. The old app would actually allow you to call and talk to a very friendly, helpful PERSON. Not this one. Very frustrating!!!!

I love Tropical Smoothie but their app is not functional. First, they do not have a special request section on orders. I tend to get the 24oz smoothies split into two cups and there is no way to do that in TropicalSmoothieCafe . Secondly, you have to call some number to cancel your order. I believe the call goes to the location you ordered from, but they have to contact headquarters. I refunded an order two weeks ago and I still have not received a refund, or any knowledge meant that has been refunded. I’ve tried twice now to refund it. I will definitely call or use the drive through next time I get Tropical.

The restaurant is great but TropicalSmoothieCafe is pointless. Twice I’ve tried to place ASAP orders only to be given a wait time of 48-55 minutes. I decided to just go and order in person. There were no customers in the store, and the staff didn’t seem to be preparing any orders. Since I arrived a half hour before closing, they weren’t thrilled that I had a five meal order. But if TropicalSmoothieCafe had a better timing mechanism they would have received my order 20 minutes earlier and likely had it done by the time I arrived. In the meantime, 5 people entered the store after me even closer to closing. So the ridiculous wait times for an app order are useless for the customer and do not appear to serve the staff well either.

I love Tropical Smoothie. Love that I can order ahead and pay in TropicalSmoothieCafe . But the rewards system is terrible. Why can’t my in-app purchase automatically credit my reward points? When I get to the store I have to get someone to print my receipt so I can scan the barcode. Sounds simple but that defeats the purpose of ordering ahead when I still have to flag someone down to print a receipt from 15 minutes ago while they’re already slammed making smoothies and taking new orders at the register. Every other fast food app just credits your rewards directly.

I love TropicalSmoothieCafe I’ve been using it for years but since last year or so I noticed that TropicalSmoothieCafe updated and got rid of the bowl option. You know how you can make any wrap into a bowl that is gone. I don’t mind physically going into a store to order a bowl and a smoothie but when I’m in a pinch and want to pick up something on the way home or to work it would be nice to have this option back so I could place my order through TropicalSmoothieCafe and keep it moving. Please add back this option!

I love tropical smoothie and probably eat there 6-8 times a month. Occasionally ill order through TropicalSmoothieCafe but it has become less and leas frequent as it usually gives me issues. 3 days ago was the last straw for me. I tried placing an order online and it gave me an error message. Instead of retrying i decided to order from Chilis instead as I had a reward. Just to be sure I check my email and recent visit (the recent visit can only be seen if you reset TropicalSmoothieCafe . Needs to be changed) to see if the order went though and it didnt so i proceed to place an order elsewhere. Long story short i got charged 15is minutes later, immediately contacted support and 3 days later i still havent heard back. Will dispute with my bank

Let me start out with how awesome TropicalSmoothieCafe was. I loved being able to place an order on TropicalSmoothieCafe , head to the local TSC, and get what I ordered as expected. The discounts / bonuses I accumulated were awesome too.

For some reason, lately, TropicalSmoothieCafe isn’t showing the whole menu for the local TSC. If I pick the next farthest out I still have total availability, but this has gone on for long enough that I’m starting to wonder if anyone knows what’s up.

Chia Banana Boost, I’m looking at you…

It was brought up with two employees at the local cafe, and nobody seems to know what’s up. But because of this issue (some would say minor) I haven’t bought a smoothie in weeks. And we were a 2 - 3 times a week smoothie family. That’s at least 3 maybe 4 per visit. So maybe chump change, but they lost out on between 6 and 16 smoothies a week.

So…. If it does what you want TropicalSmoothieCafe and bonuses are great. But as with all things, once it messes up; somebody loses money.

Doesn’t allow staff tipping on TropicalSmoothieCafe . Instead, have to show up, leave a cash tip. Not good, need to change that ASAP.

Can’t see the contents of a smoothie when ordering. You have to go through the menu and figure out what you want first, then order. That’s fine, but if you just like to browse and order, you can’t do that. Same with the wraps/sandwichs, you only know what’s in it when you read through the menu or during customization.

I love tropical cafe but can you please add a few changes to TropicalSmoothieCafe and a variety of rewards. I want to be able to have the option to add fruit to my smoothie for example when the cranberry smoothie was out I liked to add kiwi to it but it wasn’t an option in TropicalSmoothieCafe so I couldn’t never order from TropicalSmoothieCafe . Also when you switched to the new app we can no longer use our free supplement and $5 reward at the same time. Also we need some new reward options for example a buy one get one free smoothie, a free bag of chips, or maybe change it to where we accumulate all our points and they can be redeemed for different products you offer instead of always just getting the $5 once we spend $55. For example 300 points gets you a bag of chips, 600 points gets you a smoothie, or 700 gets you $5 off a sandwich. Last but not least we need a higher tier level I’ve probably spent 10x or more the top tier since I’ve become a fan of the smoothies.

TropicalSmoothieCafe does what it should and will always love tropical smoothie cafe. What I wish is that it would give you the nutritional info based on how you customized your order. For example, I ordered the chocolate covered strawberry smoothie last night but with no sugar and removed the banana and white chocolate. I wish I knew what the macros were after that. I tried calculating based on the nutritional guide but doesn’t make sense especially not knowing how much of a banana would have been added or how much white chocolate would have been added. For me who is strictly trying to count macros (and I know I’m not the only one) it sure would just make TropicalSmoothieCafe that much better.

We had biked 15 miles on the Legacy Trail and connecting roads with our 13 year old son and he was very hungry. He wanted to go to TSC! We arrived on our bikes and I had my app but I didn’t have my cc input into TropicalSmoothieCafe to pay. Your very kind employee offered to make us our order of 2 smoothies and a chicken cheese quesadilla and then we could come back to pay as we lived about 10 minutes away by bike. We did just that as we then biked home and my husband immediately took his truck back to TSC to pay. He paid yet wanted to personally thank the kind employee…but she was not there. She is an Angel! He tipped her fellow co worker so hopefully she will get her share of the tip. 👍🌟

All I can say is “WOW”!! I’ve never been to this place before and came by because a friend gave me a gift card. True friend indeed because the healthy options and the staff at the Sample Road/Coral Springs location were phenomenal! Thank you Michael and Maddie for the kind and personable service that is not easy to come by these days! Can’t wait to come back!

I’ve always loved smoothies and tropical is one place I can rely on for a good smoothie every time.

For as TropicalSmoothieCafe , I am someone who adds double of the same supplement. So if there could be a way to make an option to select more than 1x per supplement. Ex: can’t select 2 or double protein. Then possibly a comment section for if you want to mention something for the orders they want.

I had my wonderful four kiddos today when visiting the Smoothie shop! Upon order completion the you g lady who took my order walked me through TropicalSmoothieCafe . We then went outside to chat and play while we waited on the order. The young lady who took our order was kind enough to not let our drinks set on the counter but instead brought them out to us with a drink carrier! There’s a reason beyond the health and taste
Benefits that we literally have a budget line item for Tropical Smoothie Cafe of Westfiels!

V/r,
Haney

I’ve always loved tropical smoothie. The one in the Beville complex off Clyde Morris and Beville is always on point. They’re service is friendly and always very fast. I’m always in & out. The facility is kept clean and has nice seating. Best of all, the smoothies (& food) are the BEST. I get the same ones every-time & the list of add-ins you can put in your drink are awesome. Whatever you’re looking for, I guarantee they have it. Always pleased with the items I purchase and service I get. :)

I loved my smoothie very much! It was filled with green veggies and healthy tropical fruits served up like a breath of fresh air on a hot summer day, a veritable concoction of healthy benefits in a glass! I had the detox smoothie and was very satisfied and will definitely have this again as well as every other item on the menu which has so many things I can’t keep track of them all. This will be a critical step in overcoming cancer for me to have the fresh fruits and veggies daily with the convenience of not having to make them myself. Thank you for having this wonderful service to meet our nutritional needs.

My first visit in this store at any tropical Café and I just have to say I was a little nervous about going up to the cashier and explain to her that this was my first time to visit so I had questions because I have a special diet.
The young lady who helped me and I feel so bad because I didn't get her name… She was incredibly perfect for me as a new customer. She explained all my questions and even gave me a special surprise… I just want to reach out to her and say thank you I believe the only brunette I saw in the store I will find out her name later… But because of her excellentHospitality I will be back quite often! Thank you so much for your service!

On the old app I was on super charged level over 500 points spent then I updated to the new app and lost everything When I merged over this is ridiculous they are robbing everybody for their points they want you to start over and there are not doing nothing, I wrote them an email and there respond was “YIKES!!! I’m sorry to hear that our team is working on fixing the bugs” that’s theRespond I got nothing about fixing my account all that money I spent down the drain.

This new app uses over 80 memory, the previous app used about 10.
New app doesn’t allow you to save/mark items as favorites for quick ordering; when you click to view the menu it opens the safari/internet app instead of staying in its own app; and doesn’t allow you to save/mark more than one location as a favorite/frequented spot.
Really, don’t know why they needed to create a whole new app, and definitely don’t know why it takes up so much data.

I’ve been trying to get my old rewards balance carried over to this new app and it is not showing up. Even contacted technical support twice and both times they claimed to have adjusted my account but I’m still not seeing it. Also, I can’t seem to be able to upgrade my account to receive the bonus perks. It tells me to sign in but then acts as if I’m creating a new account and tells me that the email is already associated with another account. Don’t waste your tine in getting anything resolved with TropicalSmoothieCafe.

I really love tropical smoothie, as I’m here five times out of the week. Why did they think it was smart to just take away features that just allowed you to pay with your phone? Now the once convenient feature makes TropicalSmoothieCafe a little less useful. Always having to have my card when I could have just whipped out my phone to pay and get rewards. Now I’m totally going to forget about the rewards because TropicalSmoothieCafe is no longer useful to me anymore. And the colors are dull and boring not fun like the other app. EXTREMELY DISAPPOINTING...

The advertisements for TropicalSmoothieCafe boasted about an easier, smoother experience. Yet, of all things to take away, WHY get rid of the option to scan to pay in store?? You can no longer link your debit card. There’s not even an option to add funds. With the exception of scanning your receipt to get rewards if you forget to scan in store (which I can see happening very frequently now), absolutely nothing about this new app is better than the last.

I was forced to upgrade via the previous app (which was working perfectly fine) and lost all my status and reward. In when attempting to log in using the same info I used on the previous app I was told my account didn't exist and a new one was created. Which makes no sense because I still have purchase confirmation details from my purchases earlier this week. TropicalSmoothieCafe doesn't even have the same capabilities as the previous app which makes it less functional for me. Part of the reason I kept coming back was because of the rewards. But now I will just make my own smoothies at home.

Sorry but I have to leave unless someone resolved this issue quickly.

Just to point out real quick I love Tropical Smoothie. Smoothies are wonderful! But unfortunately this new app not so much. I downloaded and already have problems. I get a free supplement each week, and TropicalSmoothieCafe won’t let me get one. As well as the “$5 off” when you download the new app, I personally have not seen anything in my emails for it or on TropicalSmoothieCafe . Then when I do try to just place my order it tells me there is an error. If the developers could fix this I know TropicalSmoothieCafe would be great!!! Especially for a time like this!

On top of not being able to customize our smoothies and add extras, the ability to select more than one favorite cafe has been taken away. What good does that do us?
We can order ahead - so what? I’ve been able to do that for years from several other food service apps, and 9/10 of all surviving food joints in town.
“Boost of Benefits” looks the same as it did before. Yay⬇️.

Enjoy the new feature of scanning receipt for points. Definitely a great addition there. But other than that, it seems like it removed the progress I had on the original app and I have to start at 0 points. Not only that, but nothing has changed when it comes to customizing orders. I don’t order through TropicalSmoothieCafe most of the time because the way I want my smoothie I can’t get unless it’s in person. Luckily the staff are always helpful.

I love TSC & have specifics when I order in person. I have a slight allergy to banana & don’t not like it in my smoothie. I like to sub in other fruits in place of the banana. Although it allows you to remove a fruit or ingredient, the “new” app is the same as the “old” app and doesn’t allow you to sub/add in fruit. For example one smoothie I order is Pomegranate Plunge-no banana-sub kiwi. This makes TropicalSmoothieCafe virtually useless to me. Would be a five star rating if this was an option. Really hoped with the upgraded version, this option would be available.

One of the biggest flaws for us of the old app was that it would not allow you to sub the plant based chicken on food. With this new app, the interface is extremely lack luster. Basic visual upgrades and description additions could change TropicalSmoothieCafe for the better. But honestly, not impressed. We will continue to support tropical smoothly and TropicalSmoothieCafe because we love the food. Just wanted to provide my feedback.

The new app looks cool, and I like that you can save your favorite location, but when I tried to log into my existing account, it wouldn’t work. I tried to reset my password and never got an email. When I made a new account, it recognized it as a known account, but I lost all of my existing point, which is really disappointing because I was close to getting my reward.

I already do not understand why you need a new net a new app that does the same thing the last one did and then do you guys have the gall to say you upgraded someone from the status of supercharged to supercharged ? That’s the dumbest thing ever so there’s no extra perks for already being a loyal customer plus you lost the ability to pay at the register via app. TSC needs to first focus on the reliability and consistency of its restaurants it doesn’t matter where I go or where I travel the smoothies and the food should taste the same and be present in the same way. I’ve needed a bib to eat sometimes or use every napkin that came with my mail due to the fact that some food repair was extra liberal with the sauce or they decided not to roll the wrap up properly so food in and condiments were just falling everywhere that’s what tropical smoothie needs to work on not out

When I ordered “no coffee” in the Mocha Madness, the store saw it as “No Choice” and had to call me back to ask what it was supposed to be. I wonder if this error is happening with other smoothies and I have a feeling a lot of customers will complain about this soon. I will update my review to 5 stars once this is fixed :)

Also, can we PLEASE finally have the customization options available in store be in TropicalSmoothieCafe , or at least a special instructions option? For example, if I order mocha madness in store I can tell them I want “double cappuccino” but that’s not an option in TropicalSmoothieCafe , I have to call them and let them know before they make it. I can’t believe an entirely new app was made and the only difference I noticed is that it looks better, while removing the feature to scan and pay

This new version let’s you add the weekly supplement in TropicalSmoothieCafe . That alone make it a better app. It also is smooth in the ordering process. Glad they upgraded. Only addition missing is adding to Apple wallet. That was a good option if in a hurry didn’t need to open app to scan.

The app is terrible. I ordered ahead in app for “curbside pickup”. Drove up to drive thru and was told to just drive to the window to pick up. Worker walked my order over and passed it thru the window. They didn’t have to tout my order in a system or ring me up because I did all that for them. The App automatically charged a 15% tip to my card! For what?! Unbelievable and unethical. Good luck getting any kind of good work ethic out of your employees. I won’t be returning!