MyUH app not working? crashes or has problems?

MyUH Status

Last Updated on 2026-01-27 by University Hospitals Health System, Inc.

I have a problem with MyUH

Are you having issues? Select the issue you are having below and provide feedback to MyUH.

⚠️ Fix Now in One Click

User reports:
No current problems

Summary of MyUH Problems 🔥

The app crashes as soon as the user tries to open it, and the same issue is reported by other users as well. This makes it impossible for the user to report their COVID-19 status using the app. The review also mentions that the app returns to the home screen when clicked on, indicating a serious technical issue.

Have a Problem with MyUH? Report Issue

Common MyUH Problems & Solutions. Troubleshooting Guide

Table of Contents:

MyUH iPhone Issues and Solutions

MyUH iOS app crashes, not working, errors
MyUH iOS app network issues
MyUH on iOS has black/white screen

MyUH Android App Issues and Solutions

MyUH has errors/crashing/not working
MyUH server network connectivity issues
MyUH has black screen

⚠️ Troubleshoot | Fix Now in One Click

MyUH iPhone Issues and Solutions

How to fix MyUH app crashes or not working on Iphone (iOS):

Close and restart the MyUH app on iPhone
Update MyUH app to the Latest Version for iOS
Uninstall and reinstall MyUH iPhone app
Update your iPhone to the latest iOS version

Fix MyUH on iPhone unable to connect to server/internet connection issues::

To resolve MyUH network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

MyUH Android App Issues and Solutions

Fix MyUH not working on Android, crashes, errors or is unresponsive:

Force Stop the MyUH App
1. On android, goto Settings » MyUH » click [Force Stop]

Update MyUH to the latest version on PlayStore

Clear MyUH App Cache and Data:
1. On android, goto Settings » Apps » MyUH » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyUH.

Fix MyUH unable to contact server/ MyUH internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click MyUH » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyUH » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyUH