Cotton On Reviews

Cotton On Reviews

Published by on 2021-03-24

Cotton On inspires through affordable fashion and lifestyle products, bringing
the laid-back Aussie attitude to the world and doing good along the way. Shop
the latest in women's, men's and kids' clothing and accessories, with a range of
payment options including Afterpay and easy return...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Cotton On Reviews

  • By

    Love Cotton On, MAJOR bug

    I love everything about cotton on; the aesthetic, the clothes, the accessories, everything—however, there’s a major bug that could cost you a lot of money if you don’t pay close attention. The shopping cart will sometimes double, triple, or quadruple the original number of items in the cart. I noticed this while I was filling my cart with things I wanted to get for Christmas. My $51 total was a whopping $234, and only because it had put up to six more copies of what I’d originally put in the cart. This hasn’t happened before with one or two things in the cart, but it seems that with 6+ items this takes place. PLEASE FIX! It’s such a hassle to go in and delete easily 20-50 copied items.

  • By

    I love cotton on!

    Having an app for the site is so great! Easier and simple. Only issues I have so far is my wishlist doesn’t show all my items unless I delete some I can refresh it and it’ll bring up a couple but wish it’d show all of them. Then my points don’t show only in my email and the desktop view they show. Also my cart shows I have 5 items when I only have one item in there. That’s why I gave it 4 stars, the desktop website and the app aren’t connected well yet I’m thinking.

  • By

    Check out deletes

    It’s so annoying that my cart literally deletes the instant I close the app. I had 34 items that I spent hours looking through the whole site for and I closed it to continue my day and wait for my husband to see if he wanted to add anything and when I go back, the cart icon says I have my 34items there but then when you click it it says empty. It erased everything every single time and I haven’t bought anything because it takes too much time to look through everything EVERY TIME. I want it to stay there and not delete.

  • By

    i love cotton on

    i love that there is finally an app but there are a few annoying issues i would love to be fixed. first my items in my cart are never saved if i leave the app, but it still says i have 9 items in my cart. just when i go into it, it says there is nothing in my cart. second, the wishlist seems a little glitches. it won’t let me view all of the items on my list. it says i have 90 items in my wishlist, but i can only see about 20-30. third, when i log on to my account on desktop instead of the app, it says i don't have any favorites or anything in my cart. i wish that the app was able to connect to the desktop version of the website through my account. other than this i am really glad there is finally an app! i love shopping with cotton on!

  • By

    Clothes are great/App is horrible

    I love the quality and style of the clothes, however the app and desktop site are horrible. It’s always glitching or freezes. It never correctly updates my cart, or shows my order history after purchasing. I would recommend shopping in store instead of online and/or through the app. I really hope this issue gets fixed because it would make things so much easier considering the circumstances of this year.

  • By

    Great clothes, glitchy app

    I love cotton on but this app gives me headaches. It’s very glitchy and often doesn’t save your cart or favorites list, sometimes does not allow you to sign in, and adds dozens of items when I only added it once. It should be easy fixes as plenty of other clothing store apps run smoothly. However I can say at least returns have always gone well for me and I l love the clothes.

  • By

    Won’t allow me to see store products are available in

    I’m receiving an error message when I want to see what store have the products I’m looking for. I’ve double checked location is turned on my phone. Still receiving error message. Works fine at the online webpage. Can you please take a look at this. Thanks

  • By


    If I could rate 0 stars I definitely would. I ordered from them about $75 worth of clothing. All my stuff came completely wrong. I’ve reached out through every service they have available and have gotten 0 responses from any. I wasted money to get none of the things I asked for. This is ridiculous and completely unbelievable. I’m not sure where to go with this. They scammed me of my money and make sure they don’t get yours.

  • By


    I love the clothes but the app makes it hard to want to actually shop there. Its always erases my cart and then glitches back on with everything that i put. Sometimes I cant scroll all the way down to my favorites because it won’t load either.

  • By


    the same problem has happened before where my wishlist has a lot of items but I can only view some of them unless I delete some items and refresh but it still doesn’t show my full list . please fix

  • By

    can’t even sign in

    So I’m trying to Sign up for this app, and it keeps telling me that the password is un acceptable and I’m like but I did everything you asked for the past 20 minutes. I have tried everything, in fact I even googled what an acceptable password is for this website. Love the store not so much the app. Super disappointed would love to have someone help me out with this please.

  • By

    Great quality& price

    I love cotton on - their clothes are such great quality and a really good price. Delivery is very fast - highly recommend

  • By


    i'm not sure as to why this is happening but when i want to view my wishlist it only let me see 5 things at a time. for me to see other things on my wishlist, i have to delete the ones i can see just to see another 5 when i had 107. it would be nice to have the option of viewing my whole wishlist. other than that the app is great.

  • By


    i love cotton on & the app runs smoothly. only had one problem with the app but they fixed it quickly! app is great & so are the clothes!!

  • By

    Pointless App

    The app doesn’t even let you view your perks. I’ve had to re-sign in 10 times in 5 minutes. Why have an app if you do nothing to fix all these bugs people keep telling you about? Obviously don’t care about your customers..

A better way to Contact apps

You can now contact Cotton On customer service directly
via Email using our new site -

Contact Cotton On directly

Is Cotton On Safe?

Yes. Cotton On is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,461 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Cotton On Is 22.5/100.

Is Cotton On Legit?

Yes. Cotton On is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,461 Cotton On User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Cotton On Is 22.5/100.

Is Cotton On not working?

Cotton On works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Cotton On? Report Issue

Leave a comment:

Why should I report an Issue with Cotton On?

  1. Pulling issues faced by users like you is a good way to draw attention of Cotton On to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Cotton On customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cotton On.

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