Giant Eagle Status
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Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
Need to change pick up time & I get to the checkout &, it won't let me
Blocked
Does not let me hit “Submit Order.”
Get error message saying system can’t process payment.
It will not let me login
📋 24 Reported Issues:
App won't let me sign in. When I press sign in, It circles and goes right back to sign in
Payment page will not load
Payment page won't load to pay for pickup. net:ERR_NAME_NOT _RESOLVED
Scan pay and go app will not scan barcodes. My samsung works well scanning barcodes at Sam's club.
Additional coupons either loading extremely slowly or not at all
I have only been able to make 2 delivery orders...and that was months ago. Everything I try to place an order it pops up with an error and says to try back later. Very annoying when I am stuck at home
Have 10 items on my list , only shows2,but is still charging for 10???
When I do curb side pick up I have to put make of car and when I continue it take me to privacy policy and won't let me confirm. Can't move on from there. No place to edit. Help. So annoying.
For some reason I can make my order on my IPhone , but when I check out, I get a blank white screen and I have to check out on another device. This has been happening for the past few month. I have tried everything to fix it , but still won’t work! Please help!
Giant Eagle app is terrible. I can log in with my computer but not my iphone. I keep getting error connecting to server using the same user and pw that can connect with the computer on the same wifi network. Shopping at the rt50 store near bridgeville is also terrible. They close the fresh fish counter/deli at 6pm. Why not schedule the workers to start later in the day and close at a later time? Customer service at this store is useless. They just make up excuses like 'it is hard to find employees'. If they can not staff the store properly they should close it. The clipped coupons do not work. Why not have a qr code on the sign in the store by the product so I can scan it and get the coupon? Need my advantage card - let me scan that also. Instead I have to log in with my Giant Eagle email and pw and try to find the coupon in a long list of items.
Connection problem
My GE app says there is a connection error. Then says there are no stores in my area. I’ve been shopping on line with the app for 4 years?
I use giant Eagle pharmacy for all my prescriptions and the app will not load my information.
Been trying to place an online order for 3 hours now. App won't let me check out.
The Rearrange feature of the grocery list keeps refreshing Before AND After doing a save, making the list random again. This has been happening for at least Android 12 and 13 on Samsung 21+ and 22+ phones.
Accedently trashed my GiantEagle app, now i can't retrieve another one.
When i click on the giant eagle app to open it, it it says update required. I go to the google play store to update it, wants me to verify my phone, i click install. Wants me to enter the pass word to my google account, i click install then i get the message from Giant Eagle saying, Giant eagle will be installed soon on this device. Well it's been 3 days so far and it still hasnt installed the updated version
Been using the app for years. Now it won't accept my email. Says invalid address. Tried uninstall, then reinstall. No luck. I was told weeks ago this was being worked on. When will it be fixed?
Trying to log in to create a pick up order and it has been telling me there's a network error for 2 weeks.
TRYING 2 ACCESS ECOUPONS. WILL NOT ACCEPT MY EMAIL OR PASSWORD.
I want to edit my pickup order and have been getting a "Network Error". This has been going on since Tuesday, May 24th. I don't have trouble with any other websites.
I can't get to the digital coupons or shop curbside , it keeps saying Network error. I don't have trouble with any other web site.
I log into your website (from my phone), but when I try to shop curbside, I get a network error.
I can't access the coupons. I'm being told to sign, which I never had to do. I enter my email...which is the email where I get my messages from Giant Eagle...and it keeps saying invalid email!!!???
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Contact Support
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E-Mail: c.services@gianteagle.com
Website: 🌍 Visit Giant Eagle Website
Privacy Policy: https://account.gianteagle.com/PrivacyPolicy
Developer: Giant Eagle
‼️ Outages Happening Right Now
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Apr 16, 2025, 02:07 PMa user from Cleveland, United States reported problems with Giant Eagle : Login
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Apr 05, 2025, 03:33 PM
a user from Columbus, United States reported problems with Giant Eagle : Not working
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Apr 04, 2025, 11:16 AM
a user from Cuyahoga Falls, United States reported problems with Giant Eagle : Login
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Apr 04, 2025, 01:13 AM
a user from Latrobe, United States reported problems with Giant Eagle : Not working
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Apr 03, 2025, 01:04 PM
a user from North Canton, United States reported problems with Giant Eagle : Login
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Mar 12, 2025, 06:43 PM
a user from Buffalo, United States reported problems with Giant Eagle : Not working
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