Contact Giant Eagle Support

I used your app and placed an order for delivery it’s saying can’t process my debit card

We have been customers for many years. Over the last year and seeing 35.00 for 3 pounds of roast has made us decide to part ways with you. We will find other alternatives to your establishment. We typically spend one the average of250.00 a month there buccaneers no longer shop there due to your prices. We wish you well after your stores close. Thank you.

Maybe the pharmacy should not take on new customers( rite aid) if they cannot handle the ones they have, I have been on hold for the pharmacy AT SETTLERS RIDGE for over an hour that is ridiculous. It is bad enough you have to wait forever at the drive thru!

Says to retry no internet connection. My Internet is working fine😡

I would appreciate knowing when you will be finished with remodeling .Today was the worst shopping day of my life...Between the noise of the workers and lack of check out i could not even finish shopping today...Crowded and clanging empty shelves everywhere....Would this kind of work be better done when customers are not in the store ? I am elderly and I can not shop under these conditions .I will continue to shop after this work is done (please let me know ) I was a nervous wreck while there today. Sincerely Phyllis Zaffaroni

What is wrong with your hot food counter at Legacy Village (216-920-3300)? Understaffed. Grumpy older man. Rude to customers. Rarely open. Excuse!? We only have two people helping us.IF that's the case, HIRE MORE PEOPLE. IT'S RUN SO INEFFICIENTLY BY SUCH INCOMPETENT, INEPT AND INEFFECTIVE PEOPLE SINCE COVID. What was once a great store, now SUCKS. THE EMPLOYEES NEED SEVERE ATTITUDE ADJUSTMENTS. Lyndhurst is not the ghetto but the store is run like it belongs in the ghetto. Do something to fix this once nice establishment.

My name is Robert Mcgough, I am sending this message due to a problem I had with Advantage Pay. To start, we were victims of a banking scam on July 23,24 2025. We closed our accounts on July 25th. On July 26, 2025 I contacted Advantage Pay and the rep guided me to the zipline website to make the account changes. My wife and I have separate cards linked to the same bank account. I made the change to my account and ask the rep if both cards were okay, he said both cards were fine. He told me about the banking test, which worked. My wife made two charges on 8/12 for $15.20 and 8/15 for $20/05. To our surprise we get a call and an email from Check Redi on 8/18/2025 stating she had to pay them $15.20 plus $30 as the charge was rejected. I did not understand as I was told on July 26th everything was fine. Now today we find out my wife banking information was not updated. Which we did today, however still we are still stuck with the additional fees. I don't believe this was my fault as I trusted what the rep stated. Checkredi isn't willing to forego the additional fee. This seems to be grossly unfair as a customer for a long time, and I am shocked Giant Eagle would refer this to a credit type institution prior to contacting customer within 3 days. To say I am frustrated, upset and angry doesn't adequately describe me feelings. We spent several days trying to make certain everyone the updated information so no one would miss a payment. I guess my mistake was trusting your rep was correct in the information he provided. I am not certain whether you can (or care), excuse me I just feel the information provided by Giant Eagle was at the very least misleading, and wondering is there anything Giant Eagle can or is willing to do to me with this problem? If so, my address is Robert McGough, 3868 Equestrian Ct, Columbus, Ohio 43221 Cell Phone 614-777-8903. I apologize in advance if my message is less than complimentary, I hope you can understand where I am coming from. Unless you have experienced our last four weeks, you have no idea of the emotional strain. Enough of that, hopefully you will read this message and I will wait for a response.

Shopped 12/8 at Brunswick OH Giant Eagle Trevor H bagged groceries then left them on the counter, turned his back to face the register because his phone more important than his customer. I pushed the cart around for his convenience to load. Should be told checking phone ok if no customers to service.

I am un able to order groceries. The page reverts to choosing a store