Giant Eagle Reviews

I feel Giant Eagle has a nice she personable pickup service. All the humans involved are wonderful. GiantEagle definitely needs improvement. The search options are weird and it’s very annoying that we have to shop for our entire order before even seeing the available times. Simply stating the next open date is not good. Customers should se all upcoming dates and times. It’s a huge inconvenience when you spend the time to do an order just to see you can’t make any of the available time slots work. Also, it’s great that the shoppers communicate with us about what we need to add or change on our orders...but I’m rarely available to text back and forth when they start messaging. GiantEagle needs an option to edit your order up to a certain cut off time. I always realize I missed an item I needed to add to my order. GiantEagle needs to offer an edit option. Overall, the service is good. GiantEagle is definitely not good.

What I would like to see mostly is a way to sort search results. I don’t see that they’re sorted in anyway and it’s painstaking to go through all of them. Also, some of the descriptions on the initial search aren’t there. For example, if you search for “foundation” there will turn up results like “bare minerals escentuals fairly light foundation” and then just “foundation” and a picture of what it is. More consistency with that would be great. Also, it doesn’t seem like all the products are listed. I’m not sure if that’s a store thing, or if just that’s what is available for pickup or delivery or what, but for example, Walmart has every single product listed (perhaps because you can shop online) but sometimes I like to make lists to see what I’m going to get later at the store so having more products listed would be helpful. Lastly, it seems a bit unorganized and hard to navigate. With several modifications it has the potential to be a useful app.

I have used a couple of other grocery apps, and this is the first one I couldn’t click on the product photo to zoom in (or have multiple product views/photos for one item). Sometimes it’s hard to tell the difference between two products and a zoom option would be nice. Also, I’m surprised you don’t automatically put your brand at the top of product search results! Wouldn’t you want to put the Giant Eagle products first for brand loyalty? That, and the high probability that customers would choose the Giant Eagle brand product more often instead of having to scroll through the list. As the wife of a team member doing the shopping and looking for store brand products, I was surprised this wasn’t already built in! Overall, not a bad experience but could use some improvement.

I find GiantEagle more frustrating than helpful.
I used to use the website and it was much more user friendly. I typically only shop the ad and my previous order history, the way to shop the ad is beyond frustrating. While it’s nice that they added the additional items below when you click on say 1 flavor of yogurt it suggests other flavors... instead of having to scroll through or manually search it... GiantEagle sometimes lags and when you click on an item it will show a completely different product. Like today I clicked on a coffee to see what flavor it was and it had yogurt pop up. It really makes it frustrating and time consuming to shop.
If you made it so we could shop the ad, like view the ad. Click the item you want and all qualifying items pop up that would be much more user friendly.

I made my order on Thursday night/Friday early morning. I was scheduled for a Saturday pick up from 4 to 430. I showed up at roughly 4:05 PM. I was told my order wasn’t ready and it will be prepared for PU Sunday. This was really not a good solution for me as I do not have a vehicle or a car to use at my leisure but I always make do. When I called on Sunday, today, my order was now canceled. I am very disappointed at this easy curbside pick up. I spoke to the store manager, Jerry, he was very helpful and kind. I fully hope my pick up is available on Monday. I’m so very frustrated with how NOT easy and NOT simple this curbside pick up has been for me. We needed food on Saturday. We have had to make do with peanut butter and jelly sandwiches since then. Hopefully, my order will be filled and prepared for PU Monday and I can finally be done with this “easy” curbside pick up.
Sincerely Yours,
a disappointed shopper,
Adriane Simovic

Too many issues and too cumbersome to use. There is no place to enter notes for shopper or for special requests like there is on website. Notes and special requests are especially needed if you use mostly fresh ingredients or use the butcher/seafood counter a lot. Search results pull up things totally unrelated no matter how specific you are. Don’t want to have to type everything, especially since you can’t rotate screen for easier typing. Still don’t have all items in search results, not even Giant Eagle’s own brand of things that are in the store(e.g. Giant Eagle Half & Half in all sizes, not just gallon size)But that’s a problem on the website too.
For now I’ll stick to the website and try GiantEagle again after more updates are done. Seems like this was thrown together quickly and you want your customers to fix it for you.

I -love- GiantEagle. I haven’t been in the grocery store in months, because of it. I’m a single guy who has a dog named Lenny. I hate grocery shopping, and I like Lenny. I order, I go pick up, then me and Lenny sit on the porch and enjoy coffee and Beggin’ Strips. No bugs, great selection, great service during pickup, meal plans and recipes me and Lenny can try, my rewards count and are tracked, my favorite items are remembered…. Seriously, download GiantEagle and use it. It will change your grocery shopping life. Well done to the developers! As a software engineer, I appreciate a friendly UI and solid and robust backend, and GiantEagle delivers.

Why does it just remove items from the cart without any notification?!? I assume the items became out of stock from the time I added it to the cart but before I place the order but not telling the customer an item has been removed is unacceptable!! Every other store has this feature!!
Why isn’t the order in GiantEagle updated to reflect the changes the shopper makes when fulfilling the order?? There’s no record of what was substituted or removed except for the paper receipt when the order is picked up! There’s no final total amount except on the paper receipt! Why isn’t the order detail updated and the customer notified? Again, other stores do this - Kroger, Tom Thumb, Target, Walmart. GiantEagle is only partially designed and needs to be improved!

I liked it when the original giant eagle app showed the weekly specials and you could tap an item to put it on a shopping list to use while shopping in the store. This new app does not provide that. Instead it puts it into an online order which is useless to me since I am not looking to order my groceries for pick up or delivery. If you are looking to do an online order it may be great. It also makes it more difficult to look at what’s on sale because it breaks everything down into individual items such as if there’s five flavors you will find it five times in the weekly sales list but it’ll be separated by many other sale items. So it takes too long to look through the sales. I find it easier to just pull up the giant eagle website and look at the weekly sales on there.

When listing total items it showed 22items ((but 58 actual count))? Took me many orders and wouldn’t use it for awhile cancelling time as I thiught ordering thus way didn’t add up right! Please show the “”22 product items/58 total in order”” so it doesn’t appear to have wanted to bill me and not deliver “all” the selected items! BUT you are doing a FANTASTIC JOB MUCH APPRECIATED! Camp Horne Rd is champion for me as they all are doing an outstanding job! I am a senior/ LOVE MY GIANT EAGLE STORES AND THE WONDERFUL PEOPLE YOU HAVE HELPING TO KEEP US FED WHEN NO ONE ELSE IS ABLE TO HELP! Bless you all with good holidays and prosperity in these trying times!
Virginia

Love that they have finally created an app for this, however there are still a few things to be worked out. Some ingredients that I know are available using the website still don’t show up on GiantEagle . Alcohol was finally added but when you try to check out you get an error message that your order could not be processed because there is nothing set up to age check for the beer,wine etc. Still GiantEagle works well for what it is designed for and is especially convenient for online ordering.

I have used service both delivery and pickup. It is great service. I wish there was option to tip, especially to tip driver for delivery. My first time used i thought i would have option to tip and review after delivered because i like contactless option . But there wasn't and i felt bad i didn’t tip driver when he was here. I used a few delivery services during this pandemic due health concerns. Was hapoy to see GE offer this cause i love your quality of foods. And we are grateful to have service and would like have option to tip as form appreciation.

I’m thankful for the opportunity to have my groceries delivered to my home. However, the site could use these improvements: Show a list of items from my past orders for quick reordering. Under food categories such as produce, have a box to click for organic. Shopping by a particular isle, please list all similar items, such as dinner napkins, in a row. As it now stands, one brand of napkins shows, followed by one brand of toilet paper, followed by Dixie cups, and so on. This makes for time-consuming and frustrating shopping — too much scrolling.

I just spent 2 hours building my first Curbside order, and when I went to select a time to pick up, there were no open time slots. So I selected the next day. It too, was completely filled. And the next day, and the next. Not counting today, the next 4 days were all completely filled. So I chose to have them delivered. Nope! The next 4 days for delivery were also filled. They only give you a choice of the next 4 days. That’s it. I can’t pick them up and I can’t have them delivered. I just wasted 2 hours.

My 1st time using and while this isn’t the best time to be a new user - the available pickup times that show available were not available. Each time I was able to select another time - the credit card info all had to be entered again. This was a learning experience to say the least and at 73 years old - slightly challenging. Just glad this service is offered and am anxious to see what’s going to be placed in my car when my selection of time and date comes up!

The Giant Eagle app saves me so much time going to the store with two little ones, especially during the pandemic. My orders have always been accurate and the shoppers leave the communication open by texting you while they shop, so there are never any disappointments. I love that I can just pull up and pick up my order when I get there. My only critique is it would be nice if there was inventory update for specific items in stores through GiantEagle , so we can know what’s there and what’s not.

I actually look forward to getting my groceries each week. It is easy to use the website to select my items. The store has most of the items that I need. I schedule my time and I let them know by text that I’m coming. It only takes a few minutes to get my groceries in the trunk of my car. And I am on my way. The staff is friendly, courteous and professional. I have using this service for a long time and recommend it to everyone.

Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if i could do the same through GiantEagle . These changes would make this a 5 star app for me ( and in my opinion, for everyone). These sorts should be the default for everything.

Ever since COVID hit, we began using online ordering and curbside pickup. It has always gone well. If they are out of something, we receive a text notifying us and wanting to know wis we want to substitute something.
We receive a text and hour before pickup time as a reminder and 15 minutes before where we can indicate we’re on the way and just a click to tell them when we arrive.
The people who load our groceries have come to know us and very friendly.

I searched for several simple items like celery and potatoes and the results only showed canned tomatoes! I searched for Chobani yogurt and no yogurt came up. Izze sparkling juice - maybe you don’t carry it any more - no options for any sparkling drink worked. I’m frustrated and going to go with another store’s app. Last time I used Giant Eagle’s app there was no way to add to the order before the day of pickup and there was no option to choose substitutions by item. Sad. Hopefully this has been corrected, but I won’t find out this time. GiantEagle needs some serious improvements. :(

I don’t like GiantEagle . I can’t view the actual sale ad to choose items I want from it. I want it to be easy and as quick as possible. The new app requires me to scroll through thousands of items on sale that I don’t want just to find the ones I do need. A huge waste of my time and a frustration. I deleted GiantEagle and used the website instead. I hate grocery shopping even online so to have it be more painful than it already is is a move in the wrong direction.

Tried creating an account for an hour!
First, it would not accept my advantage card. Tried reloading GiantEagle then it said my password was invalid. Went to the link provided to reset my password and it said they are developing something new and exciting... but no way to rest my password. My wife tried it on her phone and had the same issues as well.
We just deleted GiantEagle and went back to the Walmart app we have been using to order our groceries!

GiantEagle is so much easier to use for curbside and delivery ordering than the web interface. The search function still leaves a bit to be desired. But this is still greatly overshadowed by the ease of ordering. I love it!

Shopping on here was great compared to the mobile internet site, but there was no option for grocery delivery. My store lets you choose delivery from the mobile site, but not GiantEagle , which seems like a serious limitation to GiantEagle .

I liked the older app, all you had to do was click on the sale items on the flyer that you wanted and search anything else you needed, then you could easily check out for curbside. Now you have to literally scroll through EVERYTHING on sale and it’s not showing everything on the current flyer either. Ugh 😐

Not sure what was wrong with the mobile friendly version of GEs website. It always worked fine.

GiantEagle is terrible. You can’t filter by name, or price, or brand. You can only view whats on sale for a particular department. Thats worthless to me.

I used it for a total of 5 minutes before writing it off. Its clunky, ugly, and the items are all over the place. No thanks.

Let me get this straight: I need to install GiantEagle so it can open the one already installed in my smartphone before it can do anything? Why not enhance the functionality of the old app instead of asking people to install two lackluster ones? I’m assuming it took a whole team of Einsteins to come up with this strategy. Maybe it’ll be cheaper - and better for your customers - to just license Kroger’s excellent app. I’m dead serious.

GiantEagle is pretty easy to use but my favorite feature of the other giant eagle app was my weekly list. I would just go straight down it and add everything to my bag. Now I can’t find it.

I liked the feature where I could see purchases. Please offer Giant Eagle Product first example tissues. Great otherwise I shop often with your app.

So much easier to use in an app form! I will do GE curbside so much more now. I used to go out of my way to Walmart for the ease of use, but I won’t have to anymore. Thank you!

Giant Eagle has finally introduced a competitive app to Walmart and Wegmans. There is a good product search and prices. Only thing missing is an aisle location.

Think i will continue to utilize the website since GiantEagle doesn’t rotate to landscape format. Additionally it does not go to full screen only a slightly larger one.

It appears that GiantEagle was designed for someone using an iphone. For someone who is using an ipad with a keyboard, it’s currently easier to use the website.