MUSE app not working? crashes or has problems?

MUSE Status

Published by M.C.T. FZE Limited Liability on 2023-10-10

Experience a loyalty programme unlike any other with MUSE. The MUSE mobile app
is designed to offer you the ultimate curation of luxury products, experiences
and content at your fingertips.

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Common MUSE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MUSE app on iOS and Android devices. Solve all MUSE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MUSE iPhone Issues and Solutions

MUSE iOS app crashes, not working, errors
MUSE iOS app network issues
MUSE on iOS has black/white screen

MUSE Android App Issues and Solutions

MUSE has errors/crashing/not working
MUSE server network connectivity issues
MUSE has black screen

MUSE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MUSE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MUSE app crashes or not working on Iphone (iOS):

Close and restart the MUSE app on iPhone
Update MUSE app to the Latest Version for iOS
Uninstall and reinstall MUSE iPhone app
Update your iPhone to the latest iOS version

Fix MUSE on iPhone unable to connect to server/internet connection issues::

To resolve MUSE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MUSE black/white screen (blank screen) on iPhone:

Follow the MUSE iOS app troubleshooting guide Here →

MUSE Android App Issues and Solutions

Fix MUSE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MUSE app issues:

Force Stop the MUSE App
1. On android, goto "Settings" » click MUSE app. » click "Force Stop".

Update MUSE to the latest version on PlayStore

Clear MUSE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MUSE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MUSE.

Fix MUSE unable to contact server/ MUSE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MUSE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MUSE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MUSE on android.

Solve MUSE black/white screens issue on Android:

Follow the MUSE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at M.C.T. FZE Limited Liability, developers of MUSE.

100% Contact Match

Developer: MCT Chalhoub

E-Mail: [email protected]

Website: Visit MUSE Website

About this app

Access more than 35+ fashion, beauty and lifestyle brands, including Level Shoes, FACES, Tory Burch, KENZO and so much more. - Enjoy exceptional experiences across fashion, beauty and lifestyle curated just for you. The this app mobile app is designed to offer you the ultimate curation of luxury products, experiences and content at your fingertips. Begin your journey with this app today and start collecting and redeeming points across the region in KSA, UAE and Kuwait. Experience a loyalty programme unlike any other with this app. Browse and book experiences, enjoy your benefits, access your digital card, view your statement and manage your account.