Aura MENA Status

Last Updated on 2024-09-19 by M.H. Alshaya Co. W.L.L.

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Common Aura MENA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aura MENA app on iOS and Android devices. Solve all Aura MENA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aura MENA iPhone Issues and Solutions

Aura MENA iOS app crashes, not working, errors
Aura MENA iOS app network issues
Aura MENA on iOS has black/white screen

Aura MENA Android App Issues and Solutions

Aura MENA has errors/crashing/not working
Aura MENA server network connectivity issues
Aura MENA has black screen

Aura MENA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aura MENA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aura MENA app crashes or not working on Iphone (iOS):

Close and restart the Aura MENA app on iPhone
Update Aura MENA app to the Latest Version for iOS
Uninstall and reinstall Aura MENA iPhone app
Update your iPhone to the latest iOS version

Fix Aura MENA on iPhone unable to connect to server/internet connection issues::

To resolve Aura MENA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aura MENA black/white screen (blank screen) on iPhone:

Follow the Aura MENA iOS app troubleshooting guide Here →

Aura MENA Android App Issues and Solutions

Fix Aura MENA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aura MENA app issues:

Force Stop the Aura MENA App
1. On android, goto "Settings" » click Aura MENA app. » click "Force Stop".

Update Aura MENA to the latest version on PlayStore

Clear Aura MENA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aura MENA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aura MENA.

Fix Aura MENA unable to contact server/ Aura MENA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aura MENA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aura MENA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aura MENA on android.

Solve Aura MENA black/white screens issue on Android:

Follow the Aura MENA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at M.H. Alshaya Co. W.L.L., developers of Aura MENA.

About this app

F Chang's, Pottery Barn - to name but a few. - Unlock a range of rewards and experiences such as a personalised gourmet treat, a bespoke shopping experience or a pampering beauty treatment. - Aura travels with you: collect and spend points in participating brands in the UAE, Kuwait and Qatar. Start building your Aura. Designed for you. Your lifestyle. Your tastes. Your personality. - Earn and redeem points every time you shop or dine at an unrivalled collection of 70+ international brands. From Fashion to Beauty, Home furnishings to Dining, enjoy your favourite brands including H&M, Debenhams, American Eagle, Foot Locker, Boots, Bath & Body Works, The Cheesecake Factory, P. With three membership tiers - Hello, Star and VIP - the more points you earn the more benefits you enjoy. Check your points. Get the latest offers. Stay up to date. Put Aura at your fingertips with the Aura MENA app.