LA Health Portal Status

Last Updated on 2023-10-10 by County of Los Angeles

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Common LA Health Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot LA Health Portal app on iOS and Android devices. Solve all LA Health Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

LA Health Portal iPhone Issues and Solutions

LA Health Portal iOS app crashes, not working, errors
LA Health Portal iOS app network issues
LA Health Portal on iOS has black/white screen

LA Health Portal Android App Issues and Solutions

LA Health Portal has errors/crashing/not working
LA Health Portal server network connectivity issues
LA Health Portal has black screen

LA Health Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever LA Health Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix LA Health Portal app crashes or not working on Iphone (iOS):

Close and restart the LA Health Portal app on iPhone
Update LA Health Portal app to the Latest Version for iOS
Uninstall and reinstall LA Health Portal iPhone app
Update your iPhone to the latest iOS version

Fix LA Health Portal on iPhone unable to connect to server/internet connection issues::

To resolve LA Health Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix LA Health Portal black/white screen (blank screen) on iPhone:

Follow the LA Health Portal iOS app troubleshooting guide Here →

LA Health Portal Android App Issues and Solutions

Fix LA Health Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent LA Health Portal app issues:

Force Stop the LA Health Portal App
1. On android, goto "Settings" » click LA Health Portal app. » click "Force Stop".

Update LA Health Portal to the latest version on PlayStore

Clear LA Health Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "LA Health Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch LA Health Portal.

Fix LA Health Portal unable to contact server/ LA Health Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click LA Health Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got LA Health Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch LA Health Portal on android.

Solve LA Health Portal black/white screens issue on Android:

Follow the LA Health Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at County of Los Angeles, developers of LA Health Portal.

About this app

LA Health Portal helps you save time and take control of your health. Participating providers can also allow you to add your HealthKit data to your electronic medical record.