Samsara Fleet Reviews

I’ve been a customer since 2022 and I regrets getting samsara , if you haul produce do not get samsara I say that again DO NOT GET SAMSARA . I’ll give you a couple of examples of the bad customer service. I have a ticket since may that no one in samsara seems to care I have to be calling and calling yes that’s right 2 months and no one can resolve it. Second the customer service in Mexico is the worst. It’s a constant battle with my sales consultant just to get an order in , like a said before I have to be calling and callling just to be ignored that’s right just to be ignored . They don’t care about your business they just want your money if a gate away device breaks well good luck getting it replaced. Bottom line look somewhere else check motive or geotab of you run produce samsara doesn’t work well hauling produce.

salesman Ben Chung send me cameras and said that contract will start after 30 days trial. And I send them return request within to 30 days trial time because I couldn’t get time to even open there box. So cameras never used not even for second but they still charge me over $3400 for full contract. It’s over 2 years now and I’m still waiting for my refund. I send them multiple emails and tons of calls but they never refund. Sometimes over the phone even they agreed to refund but that never happened. Salesman Ben’s service very disappointing. One star for products only because there products it self not bed but they don’t care about there customers.

When my drivers are in a DOT inspection on the road and the officer request the drivers ELD device it would be nice if the Samsara app could be locked down. So the officer can not snoop around or edit the log(s) and then try to violate the driver on HOS. This option is available on all other major ELD providers that we have used in the past. Why can’t Samsara offer this option to their app? All of our ELD devices are IOS so we can go into “Guided Acess” mode. But this does not stop the officer from snooping around throughout the Samsara app with full access to settings and can edit information as (s)he pleases. This is a huge security risk on the Samsara app.

UPD: In response to your reply - do you have a slightest idea what your app looks like on an iOS device!
Down to 1-star!!

But that would be probably 3-star or even 4-star review.

Now, tell me how do I LOG OUT of this thing?!. I [need to] manage 2 fleets - but am stuck with only one of them.
2-star review is in-advance, so to say, in hopes that it will be corrected REALLY QUICKLY

A “reviewer” here said that it is “perfect for fleet managers”, so I wonder: what does he really manages, which I doubt he does, honestly?
There is no access even for vehicle settings! What is here to manage if all I can see pretty much is the location and some crumbs. Everything else is on the browser.

While this does not provide much info to begin with, it is truly frustrating when you do their update and can no longer use SamsaraFleet at all. After deleting SamsaraFleet and reinstalling it I would only have access to a blank white screen. When the new update was released days later saying specially that the login screen freeze would be fixed I figured I’d try it again. Well, once again, I still have no access to anything on SamsaraFleet , just a blank white screen. Boy I love paying Thousands of dollars in equipment and installation to be able to see a blank screen.

Everyone with an iphone is having issues at our company its bizarre. It will work one time out of 100 and then goes back to just white screen and no reinstall will help you. Feel like its just how the whole company is run because same half baked features have issues across the board and you just deal with it because its too much work to go somewhere else…

Both the fleet and driver apps ask you if it’s ok to send notifications, but don’t have push notifications. If you send a message or a route to the diver, the guys won’t know unless they specifically open SamsaraFleet and look for routes or messages. A simple thing like push notifications on an app where you have to keep up with your drivers shouldn’t be “down the road”. It should be there at launch. Visually though SamsaraFleet is nice.

Professional look and feel. A little pricey having to pay upfront for 3years. If you have over 2 trucks and a small company that upfront costs kinda hurts lol other than that I paid because I love the features and the ad-ons

I have used all of the GPS, Telematics, Fleet management platforms out there over my career. I wish we had moved to Samsara a lot sooner. in the business, as a seasoned fleet manager, I highly recommend

I know exactly where my drivers are and where they are not. Lol. I now have the ability to accurately evaluate driver safety and can right bad behavior almost immediately.

Hands down the best GPS software we have used for our fleet of trucks. Easy to install and has many more features than we expected

The installation couldn’t be any easier, the camera quality is top notch, customer service is incredible and the features and benefits are priceless.

Samsara Hass to be one of the best tracking systems out there. They let you see everything that's going on with your resources out in the field. What an amazing group of people and an amazing service.

Currently testing Samsara ELD’s and Cameras. So far they have exceeded my expectations. Clarity of the camera’s is crisp and clear. Day and night. Use of the dashboard is more detailed than other ELD system. Customer service and tech support is top notch.

We have been with Samsara since the implementation of ELD. They have been working very hard to work with customers and making their system more streamlined and user friendly. This is just one of their features where you get to see your entire fleet on one app. They are constantly innovating and adding new features to make the user experience super easy and friendly. Recommend.

Our company operates a small fleet of mobile digital billboard trucks. Samsara allows us to hire local drivers for these trucks saving hundreds of dollars in food and lodging charges on extended contracts outside the Washington DC area. It’s as close as you can get to sitting in the trucks with the drivers.

It’s been a great asset until recently but my app is no longer working. iPhone 14 Pro Max iOS 16.2. I’ll be upgrading to 16.3 later. Once I login, it’s just a white screen and nothing changes no matter how long I wait. Not sure if this is a just me issue or everyone on the 14 with same iOS.

SamsaraFleet provides a great overview of your fleet at the touch of a button. I wish you could track where the vehicle had been throughout the day, but SamsaraFleet makes getting to any truck in your fleet easy with just selecting the truck and clicking one button to get directions.

4.5 is what I would actually give it, maybe 4.6. User friendly. Simple interface, i.e. not overly complex and is reliable. SamsaraFleet does everything I expected it would and a little more (I mostly only use it samsara on pc, however I am out of the office a lot more lately). Diggin it

My company is currently in test mode and I am fortunate enough to have some trucks running Samsara. So far I am loving everything. Easy to access to everything