Food Lion To Go Reviews

by Josey Of NC

Usually the Food Lion To Go iPad app works fine on the iPad but today was a disaster! After entering a long list of items my husband couldn’t find the button to review the cart. Then after he gave up on that he tried to choose a day and was successful. However when he chose a time FoodLionToGo totally froze. More wasted time … Finally after resigning in twice the cart button appeared and then disappeared after the touch but no listing. In answer to your normal questions: Yes his iPad Is up to date running iPadOS 15.4 and FoodLionToGo version is 2.18.0 and you haven’t updated it in 4 months. He is now trying the computer to see if he can get it to work. Success! He completed the order on the computer. Unfortunately not everyone has a computer but do have iPads, especially seniors.

by WendyJo73

I’ve ordered groceries from Kroger and Walmart for over a year. I was happy to see my local Food Lion finally offered pick up so I don’t have to drive to the next town anymore. But, their apps are superior. I don’t want to order produce and meat by the pound. I want the item individually or the package of meat. I ordered ground beef and wanted 3 individual 1 lb packs, but they gave me a 2 lb pack and a 1 lb pack. I cook for 2 people. I don’t need 2 lbs of meat in one package. Also, I didn’t know how much bananas weighed. I ordered 1 lb and got 3 bananas. I normally order 6 or 7 per week. I don’t want to guess how many apples are in a pound. Please change that to 1 item instead of per pound. The other two places let me order 4 Roma tomatoes and 6 bananas and 4 gala apples. And I wanted to order the larger pack of chicken tenderloins. It showed the long pack in the picture. I have no idea what they weigh. If I want 1 and I put the wrong weight, what am I gonna get? No clue.
If it weren’t for the pound issue, the having to log into my account every time I place an order and having to choose which store I’m picking up from every time, I’d rate FoodLionToGo and store a 5. Neither the Kroger app or the Walmart grocery app make me log in or choose a store. They remember both of those.

by Ambeeer4

I normally use Walmart grocery pick up since it’s free and FoodLionToGo is super user friendly but I decided to make a last minute recipe that I only needed three ingredients for and Walmart was out of time slots for the day so I decided to use food lion. FoodLionToGo is really picky about searching for EXACTLY the item you want. I had to add some random items to reach the 10$ minimum. And any time I’ve used it it hasn’t been up to date on out of stock items. Walmart app would have told me you were out of graham crackers and saved me 3.99$ pickup fee. So now I need to go inside Walmart anyways to get graham crackers and could have saved myself a trip, the pickup fee, and the money spent on random items to reach the 10$ minimum. Will be deleting FoodLionToGo

by Capital Bubbles

While I like the ability to shop with FoodLionToGo for pickup at the store (delivery is not available in my area) FoodLionToGo is not user friendly. When trying to set pick up time it won’t let me till I check out. I’d like to hold a pickup slot and know by what time I need to complete my order in order to hold that slot. Also, the date for pickup is always the day before when I place my order for some reason. It usually works out right but really folks get The dates right. Also, when the store txts me that they are filling the order and need to make substitutions the links they send me are impossible to navigate. I have yet to get anything done with it.

by Sweet16again

I downloaded FoodLionToGo so I could order most of my groceries online and do a pickup like I do for Sams Club and Walmart. I have medical conditions and I try so hard to limit my exposure in public due to pandemic. Well after downloading FoodLionToGo , I found out that pickup is not available at the local store. I live 15 to 20 miles to any Food Lion store. The only one close to me is 30 minutes away. I can’t believe that you only have one store in Danville, VA offering pickup. Not very convenient to get to. This pickup service is needed at ALL locations so people like me can use the service.
So sad that it will not work to everyone’s advantage.

by Javkieannie

FoodLionToGo is loading very slowly if at all. Other grocery and shopping apps are working fine for me. I’ve been trying all morning to check my previous orders and it just won’t work.

Update: After deleting and downloading FoodLionToGo I was able to see my order, although just a receipt of what was picked, and not my original order. I wanted to review to confirm what I actually ordered vs what was picked. I also carefully approved only specific substitutions which were not observed. If someone has a health issue, they can’t just eat whatever seems similar.

by Apparently Clueless

With the current situation, I started using grocery pick-up through FoodLionToGo . The first time it worked great. I could view the refunded items that weren’t available and I could view the replacement items through the links that were sent. The last six times, it hasn’t worked. The page won’t load from the link to view the refunds and replacements. I have to depend on the shopper to text me each item and/or send me a picture of the items. This is very irritating. Please fix this. I have tried deleting and reinstalling FoodLionToGo to see if that would fix it and it hasn’t. Also, it would be nice to be able to edit my order after it is placed without having to basically cancel it and reorder it.

by 3hallladies

I like the ease of ordering online but have had a few issues
1. I’m ok with a cost for service but it says 1.99 yet keeps charging me 3.99foe pickup which I only realized after completing my order. Considering similar services are free 3.99 was a little hard to swallow after i thought i was paying 1.99
2. FoodLionToGo has a mvp card number assigned to my phone number but then doesn’t use it. I checked. It’s not my current card. This was user error but it won’t let me edit my profile.
3. It would be nice if this would slow add forgotten items up to a certain cut off time like other services
4. The chat isn’t much help. Most people tech savvy enough to place online orders can answer the pre programmed answer set in there. But all of my issues aren’t preprogrammed.
Either way it is nice to be so lucky to even have such options available so i can’t complain too much just feel some tweaking could help improve.

by GSWarden

My main complaint with FoodLionToGo is that you can’t add things to your cart then go back later to add more. FoodLionToGo glitches every time I try this and says “Your session could not be created, please reload and try again”. Then, FoodLionToGo becomes unusable until I go to a desktop to make my order (and my cart is completely erased there BTW so I have to recreate it every time). Therefore, you can’t add items to your cart as you think of them throughout the week. Or if you get interrupted while filling your cart, you can’t go back later to finish it or FoodLionToGo simply won’t load it. I love the convenience of shopping this way, that one glitch it just a huge bummer.

by Iamthecompleteunknown

This is my 4th order. I’m used to the store being out of items and I’m used to the text asking if I’d like to substitute. The other stores that offer this service will give me a better value item and eat the cost. Doing without an item loses it’s merit if me shopping online if I have to come into the store or go to another store. I still love the convenience ! it’s super awesome to get off work and pull in to have my car loaded for me. Also, each week I add items to my cart that seem to disappear - I know I added them to the cart, but when I pick up they are not in my bags. I don’t think I pay for it though, it’s like they just are missing.

by Feather111

Online ordering experience is generally good, good customer service, most products I’m looking for are available. I’ve had much smoother online/Instacart experiences with Publix. If you need to modify an order, even though you’re signed in and FoodLionToGo recognizes you, it requires you to sign in again, and hit the “modify order” button again. Seems clunky. The delays between actions make it unclear if your changes have taken. Finally, FoodLionToGo doesn’t seem to sync up with the website version.

by Mamahall.4

I was so excited that my local food lion—which is great!—was starting pickup. I ordered and had my time slot ready. I got an email and text saying they were running late. I then got a text that they had started shopping. I knew from my own shopping that the list I had was going to take at least an hour.... it took probably 1 1/2 hrs before I got a text saying it was ready. I loved that they kept me up to date. I don’t mind having an hour window but it did throw my schedule off since I got my order about 40 min after the window. Also when I arrived and called the number listed and pressed one like it said, it didn’t work. I finally called back a third or fourth time and chose customer service. They took about 10 min after that to get my groceries out. I have high hopes that this store will figure out a better system soon! I will probably try again in a few months when the bugs are worked out ;) I did appreciate the “welcome” bag and as far as I saw all my produce was good quality!

A note about FoodLionToGo : I recommend making it available to check status in app. It kept taking me to safari and honestly it wasn’t working correctly. I also recommend trying like Walmart to add a button that says “I’m here” So customers don’t have to call a number. It just is helpful! Otherwise I felt FoodLionToGo was super easy to use :)

by Dr. Leatherman ;)

I would give five stars, but the only reason I’m going to mark it down is because sometimes when I order products for delivery or to go I get home and find bad produce. I don’t think that’s because it’s intentional, I think it’s due to an experience from the shopper. I just figure it’s a young person that hasn’t done a lot of shopping yet and doesn’t pay attention to what they’re buying or doesn’t know about produce. Other than that, staff is always friendly. Prices are very good in comparison to Walmart on local Lowe’s. I always shop Food lion!

by Miranda1376

There are items I buy regularly in the store that do not come up on FoodLionToGo . There are also items without descriptions, such as certain brands of frozen fish. The fact that you have to leave FoodLionToGo to load coupons/discounts is very inconvenient and I’m pretty sure I’m missing out bc I don’t have time to do both-if I’m already having to do a pick up order, I don’t want to have to search for sales. This needs to be changed to make it more convenient. It still is plus to have the option of pick up orders so I’m thankful for that.

by CNRTWO

So having a two year old that can’t wear a mask means I try to shop without him. Sometimes that’s not possible but I refuse to carry him in the stores on days where high populations are unavoidable like today when we are expecting heavy ice. I get everything I need without getting him out of the car and exposing him. They throw it in my trunk and on our way we go. The wait time is usually minimal. Sometimes there is an issue with same day pick up times not being available but lately I haven’t had an issue with that either. So it’s a win win and the associates are always so nice. Thanks Food Lion To Go

by Customer29456

It was slow loading. Then it would time out when I hit the checkout button. There needs to be a notice letting you know how long til timeout. I figured you have until the top of the next hour. It timed out even before hour is up. I go to finally checkou put card number in checkout, but the button to place order is greyed out. Nothing telling what’s wrong why can’t I place the order everything looks good to go. I just gave up and closed FoodLionToGo . Please fix FoodLionToGo .

by MESwdwmom

Everything is great. I love using FoodLionToGo . Service is fast and courteous. The only problem I tend to have is getting the portion of FoodLionToGo that lets me check for no substitutions, it doesn’t always take. Sometimes I go back two or three times to make sure it says NO substitutions, and I’ll still find that an item or two (if it’s an item I don’t normally buy), will still show that a substitution is ok.
Just check and make sure there is not a glitch in FoodLionToGo .
Thank you.

by Tanya Clement

I couldn’t wait until Food Lion joined the ranks of stores offering pick-up service, because I expected my experience to be awesome. I was right!!! TAMMY is the shining star who brings my groceries to my car with a beautiful smile even on the rainiest of days and has my shopping list done with accuracy. She explains any substitutions and actually sells me on the alternate choice when my request is out-of-stock. Sometimes a cold bottle of water accompanies my delivery. I couldn’t ask for more! Thank you Food Lion for giving this shopping option especially for those of us with disabilities! Thank you Tammy for setting the bar higher than the stars in giving stellar customer care!

Tanya Clement
Chatham, VA

by EnoughToDo

When I first started using FoodLionToGo, I found it time consuming to type in everything I wanted and select the correct item. However, FoodLionToGo remembers your previous choices and that makes future selections a breeze.
It does everything you need - finds the nearest stores that offer pickup, lists all available times, keeps up with weekly sales.
There is usually a pickup fee of a couple dollars, but compared to how much time this saves me it is such a deal!
I hope you find Food Lion To Go as big a blessing as I have :)

by SherahLF

As parents to a very energetic toddler, we are super grateful for grocery pickup so we don’t have to bring our son in for a long trip at the store. Our order is always completed very quickly, and we appreciate the notifications about substitutions or items that are out of stock. Our order is brought out to our car quickly once we arrive to pick it up, and everyone we have come in contact with has been very kind. Happiest holiday season to you all!

by Jonsele

It asks for my instacart account. I don’t have such a thing yet it says I must link one. It assumes I know what that is in order to checkout for pickup and that I have one already. When I tell it to go ahead and link it says it can’t because their is no email associated with instacart. Dumb as rocks app. They need to get a refund from whoever coded this thing and hire a decent company. I couldn’t even fill out my profile information because the boxes to fill in said information were unresponsive. Don’t waste your time and just use Walmart pickup app. At least until they fix this terrible thing.

by Jbrantham

App is temperamental-shuts down or doesn’t load often. Won’t take promo codes sometimes. Also, it’s hard to find items. Certain items are not loaded into inventory so I cannot order them-there’s nowhere to enter in an items information so I never can get a complete grocery order done. Process for fulfillment is painful. Substitutions are difficult to manage and often items are chosen that are not appropriate.

by Artsyfartsy200007

There were several items that were difficult/impossible to find even though I know they are sold in my local Food Lion. After spending an hour building a list, the button to complete order froze! I logged out and back in. Tried the to go website instead of app, but the list wasn’t shared. So frustrating. After getting ready to leave for store and shop inside, I tried one last time and it went through. Once before, it never went through. Please fix the checkout glitch and how items are indexed.

by Take Yourself To The Store

I love food lion I love my deals and savings and I thought FoodLionToGo would make things easier for a wife with 4 kids and a husband kid lol but NOOOOO 1st time I ordered my items that I KNOW are at my food lion were switched with items nothing like what I wanted now have trash bags too small got crab instead of lobster(because they are cousins I guess) so this time I called instacart and THEY are rude and my order is still messed up

by Geminiqueen9109

I would give it 5 stars if it was more user friendly. I feel like I have to search for everything I need every-time I use it. The Walmart app has a great set-up but Walmart is further away from me so I would like to use Food lion if all my favorite items that I buy every week are in a list that I can get too and add them to my cart quickly and efficiently.

by Mebanematt

Great service from Food Lion. My local store staff is extremely friendly and responsive. FoodLionToGo has some glitches (dead links for one). Not always easy to find deals ($5 for 5, etc.) or see if discounts are applied. Would give 5 stars for overall service, less due to improvements needed in FoodLionToGo .

by Philsoco

It’s so nice to have groceries placed in your car. Staff is so friendly and professional. I’ve ordered several times and never been disappointed in the products I received. I feel like staff is picking out my groceries as if it were their own. Very happy with pick up service.

by Addie&kate'smommy

As a busy working mom I feel like I landed on a gold mine of a service that is making my life so easy and changing my it for the better. The service is so affordable, I’m actually sort of shocked. The personal shoppers have been really great. And it seems like I save money because I only buy what I really need. I’m so excited this is offered at the Food Lion near me. Thank you again for being such a great grocery store!

by DragonAllene

I’ve been using this for a couple of months now. Only once has there been any issues. I was given the wrong item. Brought it back as soon as I discovered it, was fully refunded and correct item purchased. The people doing the purchasing and bringing it out are always friendly and helpful. I love getting the “freebies”, the bags of samples and coupons. It’s the highlight of my day!

by R_W_N

This will be my second time ordering using Food Lion To Go. Any grocery pickup app is a little difficult to use at first but what impressed me most is that FoodLionToGo keeps me posted on my orders progress and I never had to wonder what to do next which is helpful for this “Type A” shopper :). From placing the order to picking up I was guided through the process and it was truly seamless. Love the feature although I feel a little spoiled using it. ;) Thank you Food Lion!!!

by Odogmuzak

Used FoodLionToGo twice for delivery and it was excellent. Suddenly it stopped working. Uninstall/reinstall several times. Added another payment card. Tried the website online. Nothing works, just an “oops, there was an error” radio button. Called their help number and the Food Lion person couldn’t help so they passed me to Instacart who not only didn’t help but signed me up for an account without my permission. Sent me two password resets on my email—while I was on the phone with them—and didn’t tell me. Then a third email saying I changed my Instacart email—-while I was still on the phone with them—-and didn’t tell me. Never mind that I didn’t have an account with Instacart and didn’t request one. Whatever issues between the Food Lion app and Instacart need to be resolved instead of passing the buck and shorting customers.

by Christallena

Staff is very friendly and helpful. I love the pick up option and that it is operated very well. I was ordering through another store but it became more and more difficult to get items and pick up times were inconvenient. Great job Food lion, I am a very happy customer!