Time is money – save both with Food Lion To-Go! Browse 1000s of products you
love from your local Food Lion store at the same low prices you count on.
Simply schedule to receive your groceries for pickup at the store or delivery
right to your home. Then place the order and we’ll do the...
Would rate 5 if a few changes were made
I’ve ordered groceries from Kroger and Walmart for over a year. I was happy to see my local Food Lion finally offered pick up so I don’t have to drive to the next town anymore. But, their apps are superior. I don’t want to order produce and meat by the pound. I want the item individually or the package of meat. I ordered ground beef and wanted 3 individual 1 lb packs, but they gave me a 2 lb pack and a 1 lb pack. I cook for 2 people. I don’t need 2 lbs of meat in one package. Also, I didn’t know how much bananas weighed. I ordered 1 lb and got 3 bananas. I normally order 6 or 7 per week. I don’t want to guess how many apples are in a pound. Please change that to 1 item instead of per pound. The other two places let me order 4 Roma tomatoes and 6 bananas and 4 gala apples. And I wanted to order the larger pack of chicken tenderloins. It showed the long pack in the picture. I have no idea what they weigh. If I want 1 and I put the wrong weight, what am I gonna get? No clue. If it weren’t for the pound issue, the having to log into my account every time I place an order and having to choose which store I’m picking up from every time, I’d rate the app and store a 5. Neither the Kroger app or the Walmart grocery app make me log in or choose a store. They remember both of those.
5 Stars When it Works
Used the app twice for delivery and it was excellent. Suddenly it stopped working. Uninstall/reinstall several times. Added another payment card. Tried the website online. Nothing works, just an “oops, there was an error” radio button. Called their help number and the Food Lion person couldn’t help so they passed me to Instacart who not only didn’t help but signed me up for an account without my permission. Sent me two password resets on my email—while I was on the phone with them—and didn’t tell me. Then a third email saying I changed my Instacart email—-while I was still on the phone with them—-and didn’t tell me. Never mind that I didn’t have an account with Instacart and didn’t request one. Whatever issues between the Food Lion app and Instacart need to be resolved instead of passing the buck and shorting customers.
Stellar customer care!
I couldn’t wait until Food Lion joined the ranks of stores offering pick-up service, because I expected my experience to be awesome. I was right!!! TAMMY is the shining star who brings my groceries to my car with a beautiful smile even on the rainiest of days and has my shopping list done with accuracy. She explains any substitutions and actually sells me on the alternate choice when my request is out-of-stock. Sometimes a cold bottle of water accompanies my delivery. I couldn’t ask for more! Thank you Food Lion for giving this shopping option especially for those of us with disabilities! Thank you Tammy for setting the bar higher than the stars in giving stellar customer care! Tanya Clement Chatham, VA
App needs improvement
It was slow loading. Then it would time out when I hit the checkout button. There needs to be a notice letting you know how long til timeout. I figured you have until the top of the next hour. It timed out even before hour is up. I go to finally checkou put card number in checkout, but the button to place order is greyed out. Nothing telling what’s wrong why can’t I place the order everything looks good to go. I just gave up and closed the app. Please fix the app.
This will be my second time ordering using Food Lion To Go. Any grocery pickup app is a little difficult to use at first but what impressed me most is that the app keeps me posted on my orders progress and I never had to wonder what to do next which is helpful for this “Type A” shopper :). From placing the order to picking up I was guided through the process and it was truly seamless. Love the feature although I feel a little spoiled using it. ;) Thank you Food Lion!!!
I’ve been using this for a couple of months now. Only once has there been any issues. I was given the wrong item. Brought it back as soon as I discovered it, was fully refunded and correct item purchased. The people doing the purchasing and bringing it out are always friendly and helpful. I love getting the “freebies”, the bags of samples and coupons. It’s the highlight of my day!
Loving this service!
As a busy working mom I feel like I landed on a gold mine of a service that is making my life so easy and changing my it for the better. The service is so affordable, I’m actually sort of shocked. The personal shoppers have been really great. And it seems like I save money because I only buy what I really need. I’m so excited this is offered at the Food Lion near me. Thank you again for being such a great grocery store!
There were several items that were difficult/impossible to find even though I know they are sold in my local Food Lion. After spending an hour building a list, the button to complete order froze! I logged out and back in. Tried the to go website instead of app, but the list wasn’t shared. So frustrating. After getting ready to leave for store and shop inside, I tried one last time and it went through. Once before, it never went through. Please fix the checkout glitch and how items are indexed.
Doesn’t work! Poorly designed app
It asks for my instacart account. I don’t have such a thing yet it says I must link one. It assumes I know what that is in order to checkout for pickup and that I have one already. When I tell it to go ahead and link it says it can’t because their is no email associated with instacart. Dumb as rocks app. They need to get a refund from whoever coded this thing and hire a decent company. I couldn’t even fill out my profile information because the boxes to fill in said information were unresponsive. Don’t waste your time and just use Walmart pickup app. At least until they fix this terrible thing.
Good additional service, app has room for improvement
Great service from Food Lion. My local store staff is extremely friendly and responsive. The app has some glitches (dead links for one). Not always easy to find deals ($5 for 5, etc.) or see if discounts are applied. Would give 5 stars for overall service, less due to improvements needed in the app.
Could be much better
App is temperamental-shuts down or doesn’t load often. Won’t take promo codes sometimes. Also, it’s hard to find items. Certain items are not loaded into inventory so I cannot order them-there’s nowhere to enter in an items information so I never can get a complete grocery order done. Process for fulfillment is painful. Substitutions are difficult to manage and often items are chosen that are not appropriate.
Needs to be more user friendly
I would give it 5 stars if it was more user friendly. I feel like I have to search for everything I need every-time I use it. The Walmart app has a great set-up but Walmart is further away from me so I would like to use Food lion if all my favorite items that I buy every week are in a list that I can get too and add them to my cart quickly and efficiently.
Just go yourself
I love food lion I love my deals and savings and I thought this app would make things easier for a wife with 4 kids and a husband kid lol but NOOOOO 1st time I ordered my items that I KNOW are at my food lion were switched with items nothing like what I wanted now have trash bags too small got crab instead of lobster(because they are cousins I guess) so this time I called instacart and THEY are rude and my order is still messed up
It’s so nice to have groceries placed in your car. Staff is so friendly and professional. I’ve ordered several times and never been disappointed in the products I received. I feel like staff is picking out my groceries as if it were their own. Very happy with pick up service.
Food Lion To Go
Staff is very friendly and helpful. I love the pick up option and that it is operated very well. I was ordering through another store but it became more and more difficult to get items and pick up times were inconvenient. Great job Food lion, I am a very happy customer!
Yes. Food Lion To Go is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 8,593 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Food Lion To Go Is 29.1/100.
Yes. Food Lion To Go is legit, but not 100% legit to us. This conclusion was arrived at by running over 8,593 Food Lion To Go User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Food Lion To Go Is 29.1/100.
Food Lion To Go works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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