SGSanté Status

Last Updated on 2025-03-19 by Service Gestion Santé

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Most reported problems

66.7%

Not working

33.3%

Common SGSanté Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SGSanté network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SGSanté App
1. On android, goto Settings » SGSanté » click [Force Stop]

Clear SGSanté App Cache and Data:
1. On android, goto Settings » Apps » SGSanté » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SGSanté.

On android, goto Settings » Apps or Manage Apps tab.
Click SGSanté » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SGSanté » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SGSanté

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Developer: Mutuelle SG

Jun 02, 2026, 10:11 AM
a AndroidOS user from Nevers, France reported problems with SGSanté : Not working
Dec 14, 2025, 08:31 PM
a Windows user from Nancy, France reported problems with SGSanté : Login
Oct 14, 2025, 08:33 PM
a Mac user from Aulnay-sous-Bois, France reported problems with SGSanté : Login
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