SGSanté Status

Last Updated on 2024-12-04 by Service Gestion Santé

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⚠️ Most reported problems ⚠️

46.7%

Not working

46.7%

Account

6.7%

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Common SGSanté Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve SGSanté network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the SGSanté App
1. On android, goto Settings » SGSanté » click [Force Stop]

Clear SGSanté App Cache and Data:
1. On android, goto Settings » Apps » SGSanté » Storage » click [Clear Data] option. This clears both data and cache.
2. restart SGSanté.

On android, goto Settings » Apps or Manage Apps tab.
Click SGSanté » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto SGSanté » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch SGSanté

E-Mail: fr.msg-communication@socgen.com

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Developer: Mutuelle SG

May 12, 2025, 12:34 PM
a user from Lyon, France reported problems with SGSanté : Not working
Mar 15, 2025, 02:26 PM
a user from Sorgues, France reported problems with SGSanté : Account
Feb 28, 2025, 04:02 PM
a user from Romainville, France reported problems with SGSanté : Login
Feb 22, 2025, 03:36 PM
a user from Montbrison, France reported problems with SGSanté : Not working
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