Branded app not working? crashes or has problems?

Branded Status

Last Updated on 2023-08-28 by Docebo Spa

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Common Branded Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Branded app on iOS and Android devices. Solve all Branded app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Branded iPhone Issues and Solutions

Branded iOS app crashes, not working, errors
Branded iOS app network issues
Branded on iOS has black/white screen

Branded Android App Issues and Solutions

Branded has errors/crashing/not working
Branded server network connectivity issues
Branded has black screen

Branded iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Branded app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Branded app crashes or not working on Iphone (iOS):

Close and restart the Branded app on iPhone
Update Branded app to the Latest Version for iOS
Uninstall and reinstall Branded iPhone app
Update your iPhone to the latest iOS version

Fix Branded on iPhone unable to connect to server/internet connection issues::

To resolve Branded network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Branded black/white screen (blank screen) on iPhone:

Follow the Branded iOS app troubleshooting guide Here →

Branded Android App Issues and Solutions

Fix Branded not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Branded app issues:

Force Stop the Branded App
1. On android, goto "Settings" » click Branded app. » click "Force Stop".

Update Branded to the latest version on PlayStore

Clear Branded App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Branded app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Branded.

Fix Branded unable to contact server/ Branded internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Branded » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Branded » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Branded on android.

Solve Branded black/white screens issue on Android:

Follow the Branded android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Docebo Spa, developers of Branded.

About this app

Docebo is disrupting typical training and development conferences with its signature annual event, DoceboInspire, where a passion for innovation fuels enterprise learning excellence. After an incredibly successful 2018 event, DoceboInspire heads south to Atlanta, Georgia from September 16-18th, 2019, for three days of networking, learning and great times. Join more than 400 L&D professionals from around the world for super valuable future forward insights. Download the Inspire by Docebo app to get a headstart on your preparation to attend this year’s show.