Welcome to the Gotogate app!
Our app puts the world in the palm of your hand.
Fast, simple, safe and secure–instantly access your booking details and
experience real-time updates and notifications so you never miss a flight again.
Easily update your booking with baggage and other servic...
Despicable business. I know the airline has refunded them (because I called the airline) and they refuse to reimburse me. They keep sending emails threatening to charge $30 if they have to help with refund. Believe me I’ve done all the work, and I have gotten the refund processed. But Gotogate fails to reimburse customers and their phone line makes you wait on hold forever and then answers with a dead line. I wish I had never clicked on Gotogate for purchase of airline ticket. If you’re reading this, please do not ever ever ever book through Gotogate. Book with airline directly or use any other travel agency. This is not a travel service, but a travel disservice. Seriously I would’ve had my money back from multiple covid-cancelled flights and wouldn’t have had to waste so much time trying to fight Gotogate. I haven’t received a penny back from them and have three canceled flights through them :/ Other friends on the same flights already have their money back because they didn’t use Gotogate.
Avoid at all costs so they go out of business
Unbelievable experience, in the worst way. I was told last minute my flight was cancelled (I found out it wasn’t), it’s taken me over 3.5 months to get a refund, no emails have been replied to other than one, and they’ve taken 4000yen off my refund to line their pockets. All I can hope is that they cease to exist and for this to happen we need others to refrain from using them and to continue to assassinate their abysmal reputation. Avoid. At all costs. and to Gotogate, do not reply with your generic response telling me this review doesn’t apply to the app, everything needs doing to ensure your demise and suffering, and do not dare ‘hey’ me either.
It’s pretty much a scam !!!
First of all I ended up paying 300 more than I would’ve if I booked directly with the airline !! They charge me for two checked bags but I’m only able to take one because I didn’t “check” the second passenger bag in the options they give you !! Why ? Why would I pay for a second bag and not want it !?!?! In what world that makes sense , that’s 70 dollars extra , where does that money even go ??? Please do yourself a favor and never book through this website/ company , I only picked it because google recommended it as the cheapest option and honestly is going to make the experience worse .
Flight information doesn't match the airline. I got an email from GoToGate suggesting I install their app, so I did. The flight info for my booking in this app does NOT match the airline's information. What good is useless misleading information going to do me? Why would I use an app that's going to make me miss my flight? I downloaded it to be able to check in early like it said in the email (couldn't find this feature) but I'm uninstalling because the app has bad info.
Horrible! Don’t use!
I booked a flight with them. When I received the confirmation, I noticed there was an error. There is no way to get help through the app. I called their customer service number - waited about 45mins to speak to a live person, who had no idea what she was doing. Kept putting me on hold every 5mins. I then asked to speak to a manager or supervisor. She hung up on me!!!! A total of 1 hour and 30mins. Problem still not resolved. I would highly suggest don’t book with them!
Cannot use to modify or cancel anything
The App doesn't allow for any services other then viewing what you've already booked or making more purchases. There is no way to reach customer service through the app, there are no options to modify anything, and there are no options to cancel fights or bookings. The Gotogate customer service phone queue is currently full, and I've been in the queue for 5 hours now waiting to talk to someone.
Worst travel agency ever
This travel agency is so horrible and it’s employees who hang on you just because they don’t fell like helping. Like omg they are the worst and how they put you on hold for hours and just hang on you. I talked to at 15 different employees and they always either hang on you. Put you on hold or make up an excuses like there is an error with the system. All I want is to rebook my dam ticket like why is it so hard. Omg plz someone help meee.
Website prompts download the app but there is no service available just extra fees
Gotogate is clearly overwhelmed and not managing the Coronavirus at all. They’ve disabled customer service on their website. They prompt you to download the app for a better experience but you can only add additional features to a trip for additional fees. Service has either been disabled or this is a really poor app
Better off with any other service
They charge you for your boarding pass by a HUGE markup. The help service is slower than what is ever remotely acceptable? MAYBE less than 8 hours IF I pay $30? No. I feel sorry for anyone who’s unfortunate enough to use Gotogate Inc’s services.
Keep out of this scam
You has noticed the reviews here. I am going to keep my simple: don’t trust this people!!! Scammers or worst. Two hours on the line to talk to an agent another day almost 3 and no one pick up the call. Nor emails.
These guys do not know how to support their customers. It’s impossible to refund even if it’s their mistake. The app is useless if the team behind its company are causing you a heart attack with their illogical arguments.
All I’m gonna say
Do not use gotogate for flight they have bad customer service and the app is not helpful either.
They stole my money on a cancelled flight
Flight was cancelled by the airline. Airline confirmed ticket was refunded. GoToGate kept the refund! Never use this shady company, it isn’t worth it!
THE WORST COMPANY EVER
This company is the worst company I’ve ever worked with. The app and website lack any useful information or help. This company should be ashamed of itself.
This app is a scam!!! Don’t use it!
No. Gotogate does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 31 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.8/5 . Justuseapp Safety Score for Gotogate Is 12.4/100.
No. Gotogate does not seem legit based on our analysis. This conclusion was arrived at by running over 31 Gotogate User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Gotogate Is 12.4/100.
Gotogate works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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