Contact Gotogate Support
Company Name: E-TRAVEL S.A.
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Gotogate Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Gotogate. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Gotogate. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of E-TRAVEL S.A.
Read 22 Customer Service Reviews 😭😔💔
due to covid my flight was cancelled and to date, i have not been able to get a refund from go to gate i am shocked at no contact number to speak to anyone about it are they a legitimate company? can we all file a collective claim against them?
I booked flight from Johannesburg to Port Elizabeth and return with order number M3KELF with a cost of R1306.81. However, to my surprise an amount of R 6 456.83 was authorised for the same trip from my account. Please assist.
booked through gotogate - they got so many things wrong - sent messages about the wrong country.' was told to provide details for a visa and not needbook through them again ed for Brazil , got my name spelt wrong and they cant change it even though Ive paid them £34 to do so , so name is different from passport, theres no number I can phone - they dont care- never go near them again for bookings - despicable lot!
I have a booking underway How do I pay with the refund for my previously cancelled trip?
Saudia Airlines Reference #NXRPFD ticket#065-9566731550 Order#LW9BLX the Last name WE need add I should be WEI not We,the airline said yr agency can make the change. Plz help!
Would like to change travel plan.! No call response and can’t reach to your customer service Urgent
Would like to change travel plan.! No call response and can’t reach to your customer service Urgent
i have been trying to make a change in my reservation and it has not been to be possible the payment link does not go throug pls help me contact the correct agency t make my changes URGENT
i try to call more than 2 hour no answer and email no reply very bad travel agent gotogate customer are very very bad
I have been waiting for the refund for almost 2 years due to Covid 19 My flight is on 8 April 2022 but still can't get full refund. You lost promise that will keep me updated on 1st or 15th of Each month and then no feedback since Oct 2020. Where is my money? When I click on my booking to check the refund status but it show no this order Could you get back to me since the hotline is useless My order number is YZITFM If I don't get reply and I will keep posting here
I CANNOT CONTACT THIS COMPANY TO CHANGE MY CONTACT E MAIL ADDRESS......ANY SUGGESTIONS?
I CANNOT CONTACT THE COMPANY. I HAVE TRIED TO RING, BUT I WAIT, LITERALLY FOR HOURS...I HAVE ACCIDENTLY FILLED IN THE WRONG CONTACT E MAIL ADDRESS,AND WISH TO CHANGE OI TO THE ADDRESS ABOVE
I have tried calling your customer service for 2 hours, at that piont I gave up and started to read your reviews. I will give you this chance to respond using my Email. I wish to alter my flight, if you do not respond I will hold you legally responsible for my costs.
We wanted to book a package deal with Booking.com.They told us we would get 10% off if we booked the Hotel and the flights together. We found a hotel where we wanted to stay and then looked for flights on the days we wanted to travel. We found and booked them and noticed that in small print they had been booked with GotoGate. We checked the Jetstar site but they had no booking, so we checked our bank account and found that GotoGate had taken $500.92c but had not booked any flights with Jetstar. We emailed Booking.com who said that we would have to get a refund from GotoGate. GotoGate now tell us that Booking.com is liable. Neither wants to refund the money, where do we go now?
DO NOT DO NOT DO NOT BOOK WITH THESE SCAMMERS. Customer service is non existent. They gave us a bogus phone number in Sweden that appears to be out of service. Their Contact page on their website shows a telephone symbol implying that we could speak with a human. Yet the body of the page HAS NO PHONE NUMBER. These guys are probably the same ones who know a Nigerian princess in need our support.
Hello Team, I booked a Flight ticket from your web service, unfortunately i need to convert this ticket to open ticket, Moroccan Air lines Flight Team is telling to contact you for changing the ticket , since the booking has been done from your agency. Moroccan Air lines Reservation code: BKQCYO Airline Reservation Code: MBFMZO (AT) i have sent emails but no reply from your end . I request you to please do the needful .
My Booking LTOVSD SIA ticket is two years ago until now we still can't fly to Hanoi due to SIA cancelled Fly. can i know went can i claims my ticket to fly back to Hanoi. Thank you Kok Kheong Lau
I want to change my travel date for the following ticket. Praia - Dakar Booking No.: IEOYVD Departure: Sunday, December 12, 2021 From To Departure Arrival Flight Airline Praia Cape Verde Blaise Diagne Intl Senegal 12:00 15:00 HC208 Air SenegalAir Senegal TRAVELLERS First name(s) Last name Age group Gender Checked baggage allowance/Other Helen Pulliam Adult Female 1 bag(s) x 23kg. Hand luggage included Ajawavi Ajavon Adult Female 1 bag(s) x 23kg. Hand luggage included Dakar - Praia Booking No.: IEOYVD Return: Sunday, December 19, 2021 From To Departure Arrival Flight Airline Blaise Diagne Intl Senegal Praia Cape Verde 10:00 11:00 HC207 Air SenegalAir Senegal TRAVELLERS First name(s) Last name Age group Gender Checked baggage allowance/Other Helen Pulliam Adult Female 1 bag(s) x 23kg. Hand luggage included Ajawavi Ajavon Adult Female 1 bag(s) x 23kg. Hand luggage included
Hello Team, I booked a Flight ticket from your web service, unfortunately the flight has been cancelled, INDIGO Flight Team is telling to contact you for cancellation refund amount , since the booking has been done from your agency. INDIGO Flight has been cancelled for Chennai to Kuwait on December 5th 2021. Order Number : LCJX1C Air Line checking reference Number : TKZUSC (6E) Booking number : TKDUSC I request you to please refund my amount to my account. kindly help me on this. Contact number : +91 - 9043009083 Thanks & Regards, MUSTHAFA
Sterling
by Gotogatepissedcustomer
Despicable business. I know the airline has refunded them (because I called the airline) and they refuse to reimburse me. They keep sending emails threatening to charge $30 if they have to help with refund. Believe me I’ve done all the work, and I have gotten the refund processed. But Gotogate fails to reimburse customers and their phone line makes you wait on hold forever and then answers with a dead line. I wish I had never clicked on Gotogate for purchase of airline ticket.
If you’re reading this, please do not ever ever ever book through Gotogate. Book with airline directly or use any other travel agency. This is not a travel service, but a travel disservice. Seriously I would’ve had my money back from multiple covid-cancelled flights and wouldn’t have had to waste so much time trying to fight Gotogate. I haven’t received a penny back from them and have three canceled flights through them :/
Other friends on the same flights already have their money back because they didn’t use Gotogate.
Incompetent and maybe intentionally fraudulent
by Bacon Mcsasquatch
A couple weeks ago, I booked an international flight that clearly included baggage in the fare, but the issued ticket didn’t include baggage. The ticket was cancellable, so I requested a refund within minutes, but GoToGate held onto a $60 service fee.
GoToGate has refused to refund their $60 lack-of-service charge, and it turns out that there are facebook groups with thousands of members devoted to GoToGate refund claims. And now, the virtual card that I used with GoToGate has suddenly been getting fraudulent charges after half a decade with no problems, suggesting that maybe GoToGate was also a security breach.
Bottom line, avoid at all costs. Hopefully, these guys are just having massive technical glitches as the travel industry ramps back up, and not intentionally scamming the literally thousands of users complaining about them on facebook, but either way, this isn’t an app for worry-free transactions.
Worthless app
by Jesshershy
When I downloaded this WORTHLESS app to view my trip and I went to input my email address and order number, I get a message that says “there is no existing trip.” However, when I am on their website, I am able to view my trip with this same information. Why does is the app not registering my trip information? After reading all of the back to back terrible reviews (why is the app rated 4.5 stars when I literally saw only 1 star ratings???), I became worried that my trip wasn’t even legitimate. So I decided to download the actual airport app and input my trip information and THANK GOD it pulled up. I will NOT be using the Gotogate app for my trip and will never ever ever be purchasing through them again.
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