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by Deadpoetic

I did one swap and was charged a $446 dollar fee! The transaction didn’t show me the charge of $446 before the swap, only the gas fee. IF YOU SWAP THE 20% PREMIUM FEE IS ON YOUR ENTIRE STACK OF CRYPTO YOU’RE SWAPPING NOT ON THE GAS FEE. It is not clear that the premium fee is not on the eth gas fee and looks intentionally deceiving probably on purpose to trick people into doing a premium swap. I left a Twitter comment with photo proof yesterday and they haven’t responded yet. If I get the charge back or any of my $446 Back that would be amazing. This is literally the only fault of the app that they don’t make it clear they’re taking 20% of your stack. Also it’s predatory that they’d even do such a 20% charge because like me I was in the middle of something and wanted to swap quickly I never would have imagined they’d have such a charge, I thought this app was safe. Kyber network and uniswap would never take 20% of your stack. Rainbow please make this right.

by Sbr2011

I transferred a bit to try it which cost a ton, then I now can’t get it out because those fees are so high. Eth has gone up in value , but it won’t let me use my eth balance so I’d have to put more money in to move my eth to cover the fee. I understand there is a fee to use the chain in general, but it’s the selling and moving cash to my bank account I’m talking about that’s high. If I transfer to my Gemini wallet it’s about 19 dollars which I could deal with in the event, I could easily transfer it using my current eth balance for the fee -but I as I understand it I need to transfer more dollar in which has another fee to do to pay the 18? Maybe it’s just me but Beware it’s not as easy as using some other platforms.

by Neveragain Rainbow

Had a what appeared to be a simple request upon the initial deposit being declined. I received a very vague response as it could be a number reasons. Okay I guess I can somewhat accept that. So I moved a small $$ of ETH instead of cash….everything worked fine. Received an email today asking if I used a discover card , as that could be why. What?!! Look up the transaction instead of guess, review the log and tell me it was because of X, Y, or Z. To ask me as the customer what card I used….told me everything I needed to know. Pulled the little amount I put in the wallet.