Contact Gosund Support

The smart plug app will not except a password..Keeps telling me that it needs 6 to 20 characters of letters and numbers...Thennm.!123...Why wont this work?....Thanks

Gosund light switch is installed it has power. I can hear the switch clicking when turn off & on. The problem is the light that the switch is connected to stays on and will not turn off.

I have purchase Two (4) packs separately. The first set all worked great and are still good today. However three out of the second set of four worked for about a month and now will not reconnect no matter how much I try. I have come to the conclusion that these three are defective. I really need to have these replaced. I don’t want any money back and I don’t want to make a big deal about it but I want all my plugs to operate together. Please help me.

Dont buy smart plugs from them. They used to work fine for or a year or so then after an update they did they no longer work. They say all you need is 2.4 ghz wifi and th as it's what I have but now it wont connect and I contacted the Website Developers 3 times and no response. They just lost a customer and probably will lose more...

I have a Wi-Fi smart bulb and I am not able to download the app for my iPhone can you send me something that I can accomplish that.

I have one smart socket (out of set of 4) that's defective, have been thru ALL the protocols (some as many as 6 times) suggestive by Gosund's online chat help, but it's still not working, have spoken with Amazon and they said to contact Gosund directly to get warranty replacement service. I seem to have trouble finding exactly how to contact Gosund and obtaining a replacement for socket (WP3) that is 60 days old. Amazon attempted to call Gosund however, their phone is not working? Not a good sign!! Socket works manually with button on/off, but will not program for Alexa. Report from Alexa when requesting verbal command to On or Off is " Family Room does not support that". Seems to be wifi issue with only this one plug. Please contact me with a replacement for this item. You can contact me at the address of this email or: ALLEN BLOMENKAMP 231 ASPEN TRAIL DRIVE BALLWIN, MO 63011 USA

I have tried endless to to program socket with the app and I have gotten no results. I do have xfinity wifi and perhaps it's not compatible with it. If I can't get any assistance with set up, i'll just have to return them.

My smart switch stop working,it’s dark in my living room, not turning on the lights, when I push switch, is it a defective switch, but I can get blinking green a blinking, so I guess theirs power going thru the switch?

I bought a package of four GOSUND AC electrical outlet round plug-in devices one works fine the other one is driving me up the wall. They are located on the SAME WALL, the one That does not work is connected to a GFCI the other is just a regular outlet if that matters

I purchased Smart Plug, Gosund Mini WiFi. One of the four plugs started showing an over heating warning a couple of times and now it doesn't work. I don't want to return all four because the three still work. Is there some way of returning one?

Trying to register unable to get verification code. Tried multiple times.nTried customer service on web site and server not found. Bulbs worthless if I cannot get a code to use!

Using Gosund smart plugs since September 2020 just fine. Plugs went offline when the password changed. I deleted all devices to start over. When I try to add a plug, the old password reappears. I change it but it reverts back. There is no Save button to keep update the new password

Dear Customer Service team, I just installed successfully, without any issue the Gosund led strip light and being all excited to put it around the tv, then bedroom and kitchen. As soon as I do the first cut when I’m supposed to, rest of the lights don’t work. Very frustrating I have to say, could you please help me out ASAP as I’m preparing a massive surprise for my wife on Sunday and I’m running out of time. Please guide me how to fix it if I can. Kind regards Alexandros Porfyris

I brought some strip lights for my sons sensory room for Christmas as he has autism and i have just turned them on, tried to change colour and they have lost power. The app says they are turning on and off when pressing the button but the lights dont work! Please help my son is beside himself as his safe calm room doesnt have his lights.

Trying to register. My verification code never arrived

I can not get one of my light bulbs to reset. I have gone through the process several times with no luck. Please help Thanks Janet

I have sent multiple emails asking for help in regards to my Gosund smart plugs none of them are connecting to the Wi-Fi network within my house I have the 2.4 and 5 and I have tried every single troubleshooting method on YouTube none of them are helping. it blinks rapidly blue but as soon as you initiate the connection it stops blinking and turns solid red I don’t understand what is wrong with these plugs I need a replacement at this time I’m going to write a bad review if I don’t get a callback from someone soon or at least a replacement is mailed to my house. My phone number is 2482389543

this product is junk stop working after one week email them no response just a way to take money from people