Contact Instacart Shop Support

I have joined Instacart after being laid of my job. I have started doing batches just middle Jan of 2022. It seemed like a nice way for us to make some extra money to help pay for bills at the end of the month. You gotta work hard so you can take a good paycheck at the end of the week. The unfair situation I have addressed a few times is when customer that shop on this app add a considering amount of the tip so it could attract shoppers to shop for them, delivery their groceries at their home and after the delivery they go ahead and remove the tip entirely giving no reason. For batches where all items were delivered and no replacements were made. This behavior happen because Instacart let their customers remove the tip entirely within 24 hours of your delivery. Many customers put high delivery and ended up removing it just after the completion of the batch. I contacted Instacart help support about this and it is very hard to get some support from them. They only assist you after you chat with an auto robot chat system. I wish we would have a direct line as shoppers so we can be assisted and known we have been heard. After a long wait I was told that all they can do is ban the customer for me so I won’t shop for him anymore. But he will be able to continue on the Instacart platform as they didn’t even send him an warning about his behavior. It is not fair and I wish we could have our back taken good care from Instacart.

I see a lot of reviews about bots and things like that and I’m starting to get concerned. I’ve only been working for Instacart for about a month now. I love shopping and delivering to customers but it’s starting to become difficult and confusing. In the terms and conditions it says something about the company not being responsible for delays because of the app. I don’t think that’s fair because I could have a good phone and good service and still not be able to complete an order fast enough because the app is messing up. And then if the customer is unhappy it’s my fault, not the app. Another thing is the pay and how many batches are available. A friend of mine works on this too and she has had all her reviews be five stars and she gets loads of batches. I have a couple of FOUR star reviews and get barely and batches to none. Also when I’m having trouble with the app the service people just take you in circles. They send an email that you can’t even answer to or a phone number that you can’t call again if the call fails. It just doesn’t make sense to me why these things aren’t priority. Or why they haven’t said anything about what they’re doing about the bots or how they’re trying to fix it. Or maybe they are the problem. Maybe there aren’t bots but it’s them taking the money for themselves... idk but this is all sketchy now and I might have to either take a break or stop completely and let people know to stay away from Instacart. Smh

I’ve been doing Instacart for almost a year. At first it was good. They have taken away the quality bonus. They have reduced they per batch pay. At this point half the orders are $7.00 for a full shop. That included driving(10-20miles) to the store shopping takes about 30-60 minutes. Then driving to the customer (varies but at least 10 minutes). You have to deal with traffic and the supermarket. This is work that you will have to depend on tips. In my opinion this is not a job you should have to depend on tips. Don’t forget all the wear and tear on you car, gas, TAXES. The customer will not know that you are only getting $7.00 Instacart does not tell the customer how much you will be getting only the total. Then if you sign up for hours they will send you on even further drives. You can turn down some of the bad batches but you are forced to take one or they will give the shopper an incident report. Today I had an order with 36 miles of driving just to get to the house and the customer was not home. I contacted support and after waiting for a 1/2 hour the customer arrived while I was on the phone with support and they had. Canceled the order and then had to reopen the order. I needed to be transferred to a manager to do this. They tell me to hold and then support just hangs up on me. Also at this point the have disconnected the 1-800 number for support. I could not even call them back. Talk about frustrating.