Contact Money Coach My Budget Planner Support

by Leo-Design

The app was working fine and it was awesome! After the last update I opened it to add a transaction I made and to my surprise all the transactions I’ve added for the past four months were erased! Nothing there! What’s going on? this is really devastating! I can’t even find a word to describe how I feel. But I’m completely disappointed.
Update: opened the app again to find it’s even deleted everything I added in the past four months! Come on!!!
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[edit:] and again! After I thought it was fixed! Instead of a fee transactions miraculously disappearing all of my data just went missing!!! What is it with you guys? Is this really a “premium” app behavior?! This isn’t professional at all! One star and trust me, if there was any option available for a lesser rating I’d choose it in a heartbeat!

by GYOS23

I imported on both iPhone and MacBook. Nothing but bugs and the mapping fields is buggy as well. Didn’t get far. I had hopes for the app. 👎

Update to the developer: What upsets me about these quick and seemingly whimsical responses is you spent no time trying to understand what the issue was. Instead I was told, “tough stuff, bugs don’t exist, go away.”
1. I did not attempt to synch between both Apple devices. I tried to get the software working on my 2018 MBP and on my iPhone 12 PM, exclusive of one another. It did not work on either.
2. I have a technical background and I actually spent a few hours genuinely attempting to get this work. I barely have any time in the day and I carved out time because I was excited to use this.
3. Your response really turned me off. It was uncalled for and unprofessional. If that’s how you want to conduct yourself then do so.

It’s cool to follow how other developers answer unqualified answers. It’s cooler to concern yourself with customer who really want to use your software but can’t because bugs impede use.

by The TL

Whatever they did in their recent update, they erased all my data, which was supposedly backed up via iCloud, and their so-called customer service is rude and unhelpful, claiming they can’t help because they “don’t have access to my data” and don’t know what I did to cause this. Last I checked, blaming the customer is not the way to run a company. Their only solution was to “deactivate iCloud,” which obviously does not get my information back, and when I pointed out that is hardly a solution, their thoughtful customer service response was “it’s better than nothing.” If you value the security of your financial data, go elsewhere. I’ve used this app for years but no more.