R|Connect app not working? crashes or has problems?

R|Connect Status

Last Updated on 2021-05-19 by RGIS Holdings LLC

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Summary of R|Connect Problems 😠👌🔥

- App won't open after the 4.2.0 update.

- Unable to access travel schedule and create or stop another leg due to internal server error.

- App crashes when trying to see the team for the day at an event.

- App takes a long time to load after the update.

- Users are unsure if they are driving their personal car or the company car as scheduled drivers.

- Unable to see authorization numbers for stores other than the ones being run.

- Unable to download machines without support from DMs and Area Managers.

- The app freezes when trying to back out of a store.

- Unable to see which week and quarter the user is currently on.

- The app does not work or takes too long to load after the update on both Android and iPhone devices.

3 Reported Issues: 😵🆘🛟🚨📢

Kasandra

2023-04-21

I can’t even login to the app anymore. Says my session is expired and I need to login 🙄

RyanButler

2023-04-21

been trying to login to check my schedule for next week and it either doesn't login and session times out or it logs in and has an error where nothing loads

Janean Janosko

2022-07-22

Cannot log into travel..errords out

Showing 1-3 of 3

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Common R|Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot R|Connect app on iOS and Android devices. Solve all R|Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

R|Connect iPhone Issues and Solutions

R|Connect iOS app crashes, not working, errors
R|Connect iOS app network issues
R|Connect on iOS has black/white screen

R|Connect Android App Issues and Solutions

R|Connect has errors/crashing/not working
R|Connect server network connectivity issues
R|Connect has black screen

R|Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever R|Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix R|Connect app crashes or not working on Iphone (iOS):

Close and restart the R|Connect app on iPhone
Update R|Connect app to the Latest Version for iOS
Uninstall and reinstall R|Connect iPhone app
Update your iPhone to the latest iOS version

Fix R|Connect on iPhone unable to connect to server/internet connection issues::

To resolve R|Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix R|Connect black/white screen (blank screen) on iPhone:

Follow the R|Connect iOS app troubleshooting guide Here →

R|Connect Android App Issues and Solutions

Fix R|Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent R|Connect app issues:

Force Stop the R|Connect App
1. On android, goto "Settings" » click R|Connect app. » click "Force Stop".

Update R|Connect to the latest version on PlayStore

Clear R|Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "R|Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch R|Connect.

Fix R|Connect unable to contact server/ R|Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click R|Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got R|Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch R|Connect on android.

Solve R|Connect black/white screens issue on Android:

Follow the R|Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at RGIS Holdings LLC, developers of R|Connect.