Contact Grubhub Support

by Rob671739201

I worked part time for Grubhub doing just a couple of deliveries a month just to keep my status active. But I just got an email from them saying that my account had been suspended because of fraud (with no evidence). This could well be from my last delivery few days ago. A customer had to wait too long for his food because the other drivers were not picking up the food because he apparently tipped just $1.75 (which I only saw after I picked up the order) for food worth well over $50 and for driving at least 15 minutes to deliver. As soon as i picked up the food I got a text message from him complaining how long he had to wait ( which is not my fault but I picked up the order as soon as it was sent to me). I delivered the order and the customer took the food in and reported the order was not delivered just to get the refund and the free food. I make a good living with good income from other sources and I wouldn’t steal food even though I go hungry. To be accused of fraud for working faithfully is the slap in the face. I don’t recommend anyone to work for GrubHub for how they treat their drivers.

by Dr_Outback

Absolutely wretched “update.”

And the comments below are still accurate.

GH will dispatch an order to a driver at or near the same time that the restaurant receives the order. This causes extended wait times for the drivers who are near to the restaurant when the order is dispatched and GH makes veeery clear when called out on this issue that they don’t pay drivers for an extended wait. So many times their orders are stale because drivers drop orders with long waits and it can take some time to find a replacement driver. Also, GH’s supposed market in my area is huge with GH asking drivers to not only wait a long time at a restaurant but also asking them to drive 25 minutes into the middle of nowhere to deliver an order. Granted a driver has the right to refuse and even drop any order they want, but GH is consistent with over promising and under delivering. They also allow a diner to order from a franchise restaurant much farther than the closest franchise location is to the diner. I see so many orders with 15-20 minute drive times even though the closest location to the diner is almost next door.

by Gigi Worker

A few restaurants could not fulfill customers orders and some customers canceled their orders after getting tired of waiting so long for restaurants to prepare their food. One restaurant I was picking up from downtown in my city said and quote, “We are too busy to make Grubhub orders on weekends so we have to cancel it”. Also, a few customers had canceled their orders for personal reasons I do not know. Obviously I never got a chance to pick up any orders that were canceled. Ultimately Grubhub deactivated me because of a few people and restaurants canceling their orders before I picked them up. Completely out of my control, and unfair. Grubhub has not responded to me til this very day. This happened almost a month ago and I had only recently been hired. I literally only got to deliver for 2 weeks and they’ve ignored me ever since deactivating me without actual reason and without any word on reactivating my account. This company should be sued and shut down for this negligence. They’ve put me in a terrible situation. Grubhub WILL SCREW YOU OVER DO NOT SIGN UP. Petition to get rid of them please.