Lyft Driver Reviews

I like that as a driver, we have the option of having more rides queue up while we drive but I’ve been having a bit of an issue with LyftDriver queuing me with long distance (37-47min) trips without letting me know before accepting. I don’t know how long the trip will be until I swipe to pick up passenger. If I could know beforehand I could possibly stop for gas or a restroom break if needed. It’s just a inconvenience.
Also LyftDriver update is very inconvenient when it blocks you from touching the screen while driving. I’ve tried to go offline in the middle of a ride so that I don’t get queued with another ride and it blocks me from doing anything onscreen until I stop. Sometimes I am on the highway and I can’t stop.
I understand this may be due to safety reasons so that drivers don’t text and drive but I feel it is better to go offline than to get auto-queued with more rides and having to cancel on them afterwards. The same goes for not being able to click on the passenger’s info while driving. There was a confusion between me and a passenger about which address to go to. I could not tap on his info to see the destination address because the screen was blocked! Very frustrating

I’ve been doing Uber and Lyft in Kansas City for about a month now and I have to say I am quite appalled at how manipulative Lyft is with their drivers. They talk big numbers and bonuses and guarantee $500 a week, advertise big bonuses for new drivers, and make it seem great. But then you drive 15 minutes to pick someone up and they don’t show up and I make $0 for it. Lyft says “it’s because you didn’t arrive within 5 minutes of the scheduled pickup.” Lyft doesn't care to ask if I couldn’t find the entrance because the customer’s phone number wasn’t in service. They give you rides that take you all over the place, making it 10x more difficult to reach your 100 rides, they pay you about $3 for a mile and a half ride that took 8 minutes (and that includes the extra 55¢ for gas), and they put up bonus zones with no intention of leaving them there long enough for drivers to show up. Why even have bonus zones when they disappear in 30 seconds? Because they are trying to lure drivers with zero intention of actually making sure they get the bonus.

Lyft develops an app and leaves the drivers to take on all the wear and tear, time loss, gas money, and doesn’t even care to compensate them properly. I can assure you once I hit my 100 rides, I will never drive for Lyft again unless I find myself in a $10+ bonus zone or they decide to increase fares or quit taking such a high cut of the measly ones currently in place.

I worked for them for 3 years and since I was permanently deactivated almost 2 years ago I still to this day go on regularly to write reviews as to remind and warn people to not sign up for this company. Years of work I put in while I maintained a rating around 4.9 to 4.8 and lyft has very little room for a bad rating considering 4.6 is risk of deactivation. Anyway my point is I was a good driver. I did thousands of rides for them and in the end was one day surprised by a message stating I was permanently deactivated due to ALLEGED violations of lyfts community terms of service. After emailing and calling for over a month to find out what I supposedly was accused of that was apparently so horrible and trying to get re activated I saw every email had been completely ignored out of the 30 I sent. I did however finally get thru to a supervisor on the phone who was as mean as they come and said I was accused of texting and driving which by the way I didn’t but anyway texting at driving and they now felt I was unfit to be a driver despite this being my only job. The rude woman then took a much more stern tone saying I’m a liability and that I will never drive for lyft again and told me to stop calling because it won’t happen. There was no proof given by the person who accused me nor was I given any chance to defend myself it’s simply just their word against yours and whether you’re lucky enough to have lyft believe you. I remain deactivated to this day.

Just came back to using Lyft to drive. Generally speaking, I like the Lyft GPS system much better than Uber, but I just started driving again last night after a long break of about a year and there seems to be a lot of things broken. Several times, for instance, I had someone in my car but could not start the trip because I was not parked in the exact location they had set their pickup - like within feet. There was one ride where I was parked at the end of the driveway instead of pulling in. After 2 minutes of stammering my way through “this never happens” I figured I’d try to pull in the driveway. I backed up and didn’t even have my back wheels over the driveway entrance yet and it pinged saying I could let them know I arrived. This was embarrassing and I was super lucky they were so understanding (and happy drunks). And it cost me valuable time during peak Saturday night ride hours. For less than 10 feet.

Another time, the same thing happened but it gave me the option to “arrive early” but said I would lose out on any wait time and would not be compensated if the rider cancelled. Of course, this ended up being the ride that I waited and waited and called the rider several times and he never showed up. So then I had to be the one who cancelled the ride (hope this doesn’t reflect poorly on my record so quickly after returning from a long absence).

Lots of problems to fix here.

Now that we are in phase 2 and we now have LONG PICKUPS, this policy starts up! Now things are very different! Now we are going to lose money! Before we didn’t have all the long pickups! That’s when this policy would help! I hope I am wrong because I can’t afford to lose money! Why couldn’t this start when we go back to normal life! I never had long pick ups before the COVID 19! Now I have driven far just to pickup! Especially when the stimulus checks came out! I had a pickup 36 min away! And it was highway miles to pick up ! I love Lyft but I feel like this is going to hurt the driver! I truly hope I am wrong! And I would also like to say that when I have a ride in queue can you have an option where they can’t text or call until I am done with the ride I am on! I had someone who was texting and I can’t text back! I am not going to be rude with my current passenger and we can’t text and drive! That is a big safety issue for all of us! I hope I didn’t come looking on here like a nag lol! I just thought it was a horrible time to change the policy when our pickups changed drastically since the shutdown! I hate to cancel or not accept a ride because the distance was far and a very short ride after pickup! And many are like that! Thank you

Everything works great in LyftDriver except directions, we need a turn by turn listed and A lot of times when picking up a passenger does not have the exact location forcing me to call passenger. Also it would be nice to be able to send quick messages such as pre-populated messages we can click and quickly send rather than only having the option to call. I am grateful that there’s only a $.50 fee to transfer the money instantly it’s nice to know that Lyft isn’t being greedy with the transfer fee. And lastly I feel like 15 seconds isn’t enough to except a ride I was getting gas and didn’t want to miss an alert I missed a passenger due to the time it took me to open my phone to accept which in turn dropped my acceptance rate down 10% that’s really not fair.
Otherwise I just started driving for Lyft and I absolutely love it.
One last suggestion, Uber has an option to pre pick certain contacts in your phone when you want them to follow you The developers should look into creating something to same. What a great option to feel even more safe, which I have yet to feel unsafe!!
Thank you Lyft for providing and outstanding second source of income our family ❤️

I love driving for Lyft. I’ve met a lot of people while driving for them but the only issue I’m having is how much they take out from their drivers . They want you to pay $250 a week ( $1,000 a Month) more than any car payment and insurance u can have out their for a car that also does not belong to you. On top of that, they take such a large percentage per ride you get. They don’t factor in your time or gas expenses. They want their $250 regardless of what your going through or doing. If you want to take a vacay , you have to bring they car back , even if that’s your only mode for transportation. A 30 min ride will get you about 7-8 bucks all rides up to about 10-15 mins will get you almost $4 and sometimes riders are not tipping. They barely have challenges that will help you earn more money. It’s crazy the charges they take . You would think they would want the drivers to profit so we can be our best for their clientele but they don’t care. I appreciate being able to be flexible and make money but as a single mother , driving the car drains me . I can only work a few hrs a day because of my child so I hate to be on the road for 7 hrs to barely make $80- $90 . I would say if driving for lyft that you come in with your own car.

I’ve been driving for lyft for about 2 years and when I first started things were good. Recently it seems like my app has bugs in it. Whenever I get a request it lowers the volume of my music. The only way to fix it is to force close LyftDriver after accepting the ride or force closing my music app and open it back up to restore the sound to its original volume. Also the map used to zoom in the closer I got to the passangers location making it easier to find them now it doesn’t so I have to manually do it. I don’t mind except I’m driving and it’s a pain to have to tap the screen several times for it to zoom in fully. There is also the problem with navigation at times. I’ve noticed that whatever app you are using for gps navigates the the pin and that’s not always where the address is. Sometimes the pin will drop on the opposite side of the street or in an alley behind the location. And unfortunately seeing the house/business number isn’t always possible especially at night and I’m where the pin but not where the actual location is so I’ll say I've arrived but I actually haven’t. I wish the apps took the address given in the lyft app and not the location of the pin.

One thing you need to know about LyftDriver is that I have noticed when I am doing a bonus streak there will be a cancellation and then it knocks you off of your streak and you either have to start over or it ends completely. You are driving to the rider and boom cancelled and then you get the pop up saying you lost your bonus. Pretty crappy and the support you contact is useless most of the time. It forces you to take the toll roads and then riders get upset. If you put on a filter and take a ride the directions do not come back up for you but is still filtering and so you then have to use maps app to find your way to the destination you set. Most of the time you don’t get rides with the filter and is a terrible perk they add for the levels of rewards. It should be available no matter what. Sometimes you get in a terrible neighborhood and need to use the filter more than it is allowed based on your reward level. Also, make an option to report no mask due to COVID-19 easier for the drivers to report riders. As well as under 18 or no car seats and you waste you gas and time. We need LyftDriver to reflect these issues and without the drivers dedication and safety 1st as a priority; driving for lyft with LyftDriver ’s current situation is a real issue.

Hi, I’m a driver in Baton Rouge, La & I really have problems when at a red light & LyftDriver shows to go straight 200ft then after passing thru the light LyftDriver says to turn right or left! This requires a U turn & confuses the rider & driver as we have heavy traffic in our town & this error sometimes requires driver to go 1/2 mile or more out of the way.. Also many times after making a turn LyftDriver is slow to react & indicate the next move causing the driver to miss the turn as he has already passed it..
What are your guidelines for customers who are not outside when driver arrives & when driver attempts to make contact the rider’s phone doesn’t answer or goes to voice mail or has not set up voice mail? One would think the rider would be available but I’ve had this happen many times.. why does the driver not get a fee when the customer is a NO SHOW or cancelled the ride when driver is in the rider’s parking lot? I have trouble turning off my app sometimes while moving which causes the page to slide over then the driver has difficulty focusing on the road causing driver to get a low acceptance rating.. we could use a bigger % also!

I love creating my own hours and there have been times I make, on the low end: $25, and up to $50 am hour… except when I don’t. I have a great rating but a few times LyftDriver has glitched and I lost earnings or didn’t get many rides and made below minimum wage. If you contact help to alert them to the problems they say their end is working, list reasons why it is your problem, don’t fix it or compensate you, and you can be chatting all day with them passed from one person to another. And their solution is just yo delete and reload LyftDriver … and I tell them: I did already 3 times in the last 12 hours and I still have lost earnings or am not getting rides when my score is stellar and LyftDriver says it is a busy time. They don’t give you the benefit of the doubt, even when there is no doubt you’re right. I am still driving because when it is good: it is very, very good. Plus there are great perks like a mechanic will come to your home to fix your car! And insurance and bonuses and incentives. I just wish they understood glitching and compensated you for the problems with their app. I wish they had your back when money or rides disappear.

I would be the last person to leave a bad review for this rideshare or Lyft company, it has been a year few months now since they banned me from driving with them which I found so wrong.. just because a customer complained about a lie that had no further investigation I’m not hurt or mad writing this,it is just the fact.. you guys seem to care more about the customers than the actual driver and we are the reason you guys company expanding. I missed nothing but the good customers I have had that still reach out to me asking when will I drive again and my answer is like never .. it’s so unfair for Lyft to just ban someone from their company for the fact that a customer gave out a compliment and they didn’t even do a deep further evidence cause they care less .. you guys did closed the door for success on me but God’s plan is always working.. I wasted half of my vehicles mileage on driving for them and gain nothing, even some of the airport trips payments were less than the the time and miles driven..
For those of y’all out there trying to drive for them make sure you do not get any customers complaints for your own good if you rely your life on Lyft cause they’ll end you like a movie.. please don’t ever rely your life on Lyft if you looking to leave your job for this ..

1. The pool options passengers have to select make the driver LOSE money. You drive around town to pickup a shared/pool ride that is 17mins away and they only go 5mins away from the pickup. A WASTE OF MY DURN GAS!!!! If you decline it will affect ‘Acceptance Rate’.
2. The incentives to driving ‘no longer is worth the paper they print them on.’ $36 dollars after completing $65 rides. Do the math....$0.55 a ride 🙄
3. I made more money in Arizona then I do in Atlanta!!! Arizona does not have Shared/Pool ride options for passengers. If they did not have shared in Atlanta as a driver I would make more of an income. Lyft retains more of the ride fund during a shared/pool ride. Especially when there is more then one passengers during the shared ride. THIEVES! You will not make money doing Lyft!
4. The Express Drive is a joke too! They give you under 250 personal miles to use during the weekly rental. You can do 200 miles alone within 2days in Atlanta. They are basically not allowing you to use the car but to use it only for Lyft.
5. If I am using my money to gas up a car that I am renting to use. Why do I get penalized for declining a ride that will not make me a lot of money? Lyft selectively and randomly now only give small bonuses and incentives. Every since they went public, they are no longer for the driver. Doing the calculations, I now make below minimum wage.

I like Lyft but I also don’t I feel like they take a lot of money out so you barely get anything. Sometimes I am driving 7-10 hours and only would make like $80-$90 which is nothing a lot of ppl only want rides like 2-5 minutes which results In like $3 for you as the driver. The passengers complain that they are paying a lot but us drivers DO NOT SEE any of that money only like little less then half. Not including the amount of time it takes to get the passenger which sometimes a passenger would want to be picked up like 20 minutes away which we don’t get reimbursed for and then for the passenger to only want a 2 minute ride after I just drove 20 minutes to get there to only make $3 LyftDriver needs to pay a little more to the drivers especially if LyftDriver sometimes is our only income. We have to put gas and drive many miles away for a little compensation you would literally have to drive a full 24 hours I believe to have a great pay at the end of the shift ridiculous Lyft needs to do something about that. As far as LyftDriver I don’t really have issues with it only the GPS where it would re-route me sometimes for no reason but other then the crappy pay it’s ok if you want to make a little bit of extra cash.

LyftDriver is great, but need major update, especially when it comes to business address, you need to linked up with google or add to your data base business addresses and get business name with the address so passengers can choose a name . I’ve been a Lyft driver for little over 2 years, LyftDriver has came a long way since then. But One thing kept stressing me out every time is when I’m dropping a passenger to a business I have to ask then what’s the name of the place, It’s kinda embarrassing, to ask the passenger the name of the place because LyftDriver is telling me destination is 301 Main Street, which include a series of businesses where the address 301 is in the smallest letters printed on one of the main door of the business. I suggest if the pick up or drop off is a residential a small home icon next the the address would be great idea so drivers can look for a house, if it’s a business then business name instead of address, this will be more efficient and time saving. All business advertise their names in huge letters not their address.

1. As a (now) three year driver, and Ambassador with Lyft, I am still amazed that LyftDriver does not incorporate an iOS “take-over”/cover function that notifies a driver that does NOT have the Lyft App noticeably open (in front) of any Incoming Request (i.e., nav units). Rather, a request will only appear -momentarily- as an incoming SMS, that a driver, when DRIVING, can easily miss.

LyftDriver , when a driver is in Driver Mode, should take over the screen (as well as audio) of any iOS device, like an incoming call, alerting the waiting driver if any incoming request. And, needless to say, the driver should have On/Off control over such functionality.

2. I’ve always been annoyed by Lyft’s Destination Drive limitations, whether by miles or time, that seems to ALWAYS cut out (off) before a destination is achieved. Case in point, during this week’s drive times I had set my Lyft (and Uber) Apps to a Destination Drive location (home), and while Uber takes it all the way to my destination point, then ASKS if it’s OK to go offline, Lyft (as usual) CANCELLED the destination drive stating that they (Lyft systems) were sorry, that there were no rides to be had until I reached my end destination... even though I still had over “35 MILES” still to go!!!???

I’m a new lyft driver but it has happen three times where the lyft app has failed to give me the proper directions. First time it told me to make a left on 24th and mission and I did but drivers are not allowed to make a left on that inspection does the lyft navigation not take that into account? The second time it told me to make a right on 5th and mission and so I did but the building where my passenger was heading was on our right side, if I dropped her there she would have to retract to get to her location. The navigation system should have sent me to go down 4th, right on Howard and right on 5th and my passenger would have not been upset. Then the third time I was picking up a passenger on mission between 3rd and 4th. I was on 5th following the navigation system and it told me to make a right on Minna, the system believed my passenger was waiting there even though he was on Mission. Once again I had to retract and go against the navigation system to pick up a passenger. Please fix the navigation system, it’s such an inconvenience to get the wrong directions especially when you’re in a metropolitan area like San Francisco and one missed turn during rush hour can turn into 10min delayed and a u happy passenger.

Every single time, for the past few months, I will get a scheduled pick up and when I go online to accept, I have to reject random pickups because they send those instead of my scheduled pick up. So my acceptance rate goes down because of this. Then when I finally do get my scheduled pick up, and accept it, it freaking disappears! No message, no warning, nothing!! And that’s if I’m lucky that I’ll actually get the request at all. Sometimes I’ll go through the whole 15 mins waiting for my schedule pick up to pop up and it never does even though it’s still in my pick ups. Then it just disappears! If the passenger cancelled, at least have the decency to let me know! But I always ended up feeling bad because a lot of these are airport rides! People need to get there on time and these mistakes can cost them missing their flight! Or people going to work trying to get there on time! And it’s early in the morning (around 4am!) not a lot of other drivers around to pick them up in case this error keeps happening! On top of all that, it makes me look bad!! Oh and to add the cherry on top I can be driving in traffic for 20 mins, get a ride, and drive for another 20 mins (in bad weather) and only get paid less than $10. Passenger tells me they paid around $30. Ridiculous. Increase the rate pay.

Lyft will send you bonus opportunities when they notice you aren’t driving, the earnings are great. As soon as you get your first bonus for driving 60 people for a $64 bonus they will no longer offer you decent ways to earn. I have never seen a power zone in a year nor destination bonus. They cancel the driver streaks as soon as you are 1 ride away, all of a sudden when you check it the bonus offer disappears. Many people I have spoken too states that Lyft asks them to drive for unattainable goals. Customer service is a joke, you might as well ask yourself a question because their goal is to close the ticket not give you answers. My door lock mechanism was damaged from riders slamming my door, the door gets more use than any other part of my car because that’s the door most people use to enter my car. I have 24 hours to send a picture of something you can’t see you have to actually take your hands and feel or use.
Drive UBER, a customer told me she was charged $40 for a ride through Lyft whereas Uber charged $80 for the same ride. I got $24 for driving someone over 48 minutes away.
Drive Uber!!! The ratings for LyftDriver are from employees and friends of the developers, that’s a proven fact!!!!

The Lyft Driver App has a continuing problem with scheduled pickups. I routinely accept scheduled pickups from the Portland-Metro area to Portland International Airport (PDX). LyftDriver instructs me to be online at a specific time in order to accept and begin the ride. I am always online at the set time and 90% of the time the ride simply vanishes from my app without any explanation or solution from Lyft. I have brought this problem to Lyft’s attention no less than 10 times and yet the problem continues. Apple & Sprint (my service provider) have both verified that my phone & service are operating normally. I am doing everything correctly. The problem is clearly on Lyft’s end, but they refuse to do anything about it. This ‘glitch’ is directly affecting my ability to earn money with Lyft. The fact that Lyft drivers can only contact Driver Assistance via text or email is also beyond frustrating and makes communication both slow & error prone. No one at the Portland Lyft Hub could offer any answers or solutions, either. It is becoming very clear to me that Lyft has no real interest in fixing problems within their app that directly affect their driver’s ability to earn income and serve their passengers. With problems, like this, it is not surprising why their stock price has fallen so far below its IPO value.

It would be really cool if the rider who’s queued up isn’t able to call the driver until they’ve dropped the first passenger off. I’ve had too many people try to call me before I have dropped off the first ride, and when they call there is no way to really answer. My phone goes through my car. I won’t answer the call with other passengers in the vehicle because of privacy reasons, and I can’t answer the phone with my hands because that’s illegal. If you could just pause the call feature until the driver is on the way to pick up the rider, it would save some frustration for both riders and drivers. Thanks.

Edit: There are two glitches that has come about in the last week. One is the sound. When I get a notification that I have a ride, the lyft app lowers my music and it won’t return to normal volume until I complete the ride and then force close LyftDriver . The second one is that I’ve been getting “cancelled” rides as I arrive to pick up my passenger. It makes the sound and shows the notification of a cancellation. LyftDriver drops the ride but then it comes back and allows me to pick up the passenger. After picking up, the sound/notification of a cancelled ride comes up again. Very weird and nerve racking. Please fix. And yes, I updated my iOS yesterday and LyftDriver and I’m still having this trouble today. Thank you.

Hello I’m a Lyft driver and I have a lot of problems with LyftDriver , to many hacking situations in this last year , the email the support it doesn’t work or it doesn’t recive the emails when raiting something is happening in my app, I thing is depens of areas where we are working, because I have friends every where in the country in diferents estates, and their app is working great not with this kind of situation I have now. I thing there’s a big manipulation in some areas of the Florida states, like monopolies like the limó companies also I know some people in Miami area they make more then 300 dollars a day with a simple car like my. That’s the reason I couldn’t contact with the real people in the office of Lyft in South Florida. I talking with peoples they have less rides of the calcification “I have almost 6500rides I’m 5 stars driver” but they make more money of me and their app work with not problems. In the South Florida offices is always the same they telling you o yes we have a lot of problems with LyftDriver and blabkablabla , I was in the office putting the complaining and my app for 3 days continue work great after 3 days LyftDriver come back to the same situation, no rides for prolonged time more then 2 hours, you have to tour off LyftDriver and the phone and restarted again like more then 10 times a day, is really sick, sad and ensani.

I like the idea of separate apps for riders and passagers but as that happened i was looking for more features as one app would load up a lot of a heavy download two app would be more easier to do so but it did not fulfill my expectations as the only thing i love lyft and thats why my 5 star rating is that you can get some schedule pickup in advance as that makes me feel like a responsibility for me
To go out and work and this is good because there should be a lot of people that takes this “your own boss” too seriously but they are what they think a boss would do nothing of work well this might help people to motovate themselves to go out and work i know it does to me no because of the boss thing but more of the prime time that is i dont see any busy pink map i just said that there is no one and i dont go out but having one schedule that makes you go out encourage people to think positive and work well they out of house already why not

This company has no respect for the drivers they will steal from you every chance they get via cancellation fees and app payment issues etc. when you call to rectify the situation they disrespect and talk down to you in hopes that you will lose your temper so they can disconnect the call. If you don’t lose your cool they leave you on hold for as long as it takes for you to hang up so you don’t receive a survey not that responding to the survey makes any difference...in my case I stayed on hold for 4 hours!!. Lyft is by far the most ghetto trashy ride share company out there. I can’t believe they want to go public with the type of unsolved issues they have with their operation. They expect drivers to give 5 star service to passengers which I do while providing less than 1 star service to drivers in return. They don’t even have a working telephone number, they make it extremely difficult to speak with anyone unless you write an email which they selectively respond to if you are lucky. They know most drivers that work for them don’t have many other options so they exploit that to the fullest. I done nearly 4000 rides in only a year of working for them all while maintaining a 5 star rating but this means nothing to them you don’t even get a bonus, thank you, or even a thumbs up emoji. What a sad company.

I’ll start this off by saying that, if you choose to do Lyft for extra money or even a full-time gig, it’s worth it! I only did it for some extra spending money, but I was able to also connect with people from all walks of life and do things on my own time.

However, if you are choosing to do it, GET A RIDESHARE POLICY WITH YOUR INSURANCE. I wish they would have told me that in the beginning because the past month has been one big headache (I don’t fault Lyft for that but it truly hasn’t been fun). I got myself into a car accident last month and long story short: my insurance wouldn’t cover me since I was on the clock with them. Lyft has their own insurance company but they are slow to service. You’ll be going WEEKS without hearing anything from them, and if you’re doing Lyft to pay bills, not having your car for a month is a gigantic strain.

So again, GET A RIDESHARE POLICY WITH YOUR INSURANCE before you even sign up. My agent told me it was somewhere around an extra $20 a month (can’t confirm that, but talk to your own agent and see). Save yourself your money and the headache. Otherwise, you’ll just be sitting on your hands, waiting on insurance to finally get you back on the road.