🏷️ About: The Bolt Food delivery app allows users to order their favorite dishes from local restaurants and have them delivered to their doorstep. The app also offers a grocery delivery service called Bolt Market, which promises same-day delivery. The app features an easy-to-use interface, real-time order tracking, and in-app payments. Bolt Food is created by ride-hailing tech company Bolt and is available in select markets.
- Fast and reliable
- Good selection
- Similar prices to the cheapest competitors
- Wonderful prices and support service
by Vanity411
I’m writing from Accra. I literally just downloaded BoltFood tonight and proceeded to make my first order which was GHS99. Paid the rider GHS100. Came in the house to see he had only logged GHS40. So according to Bolt, I owe them GHS59. Now I’m not the one to complain about paying for anything but if you steal from me, all bets are off! I’m so disappointed. I’ve tried calling the rider back several times and he won’t answer my calls. I also didn’t get his name because BoltFood is weird and I can’t seem to find any history of the driver information that was shared during the order. Looks like Bolt will be keeping me in debit for a lifetime because I won’t be using BoltFood any longer. Also doesn’t help that there isn’t even a telephone number to call for assistance. So y’all just telling me you hire thieves for drivers. Okay!
by PowGH
A wanted to order food and realized I had a negative balance from my previous order. The courier who brought the order indicated that I couldn’t pay for my order so I was billed for the order I had already paid to him. I have mobile money transactions on my phone as evidence I paid to him… His name is Emmanuel Brown.
by CamRCakes
The worst customer service of any delivery app. Uber is Uber but at least they refund when it’s appropriate. I’ll never use Bolt Food just because of how awful customer service is and how slow it is.
by Sarugby83
Unfortunately the driver quality and service is terrible. We have ordered multiple times on BoltFood and always experience that the food is quick and then the drivers are delayed. Our food arrives cold and soggy. Would not recommend.
by Accra Is Here
I ordered food and wanted to add another item. I had to pay for two deliveries from the same restaurant just because I couldn’t add another item to it. 2nd time using Bolt. I made a complaint on BoltFood and got no response.I would rather use Glovo.
by Batraa
I requested to talk to a supervisor in the chat support with bolt after they failed delivering my order after 40 minutes extra time waiting (so it was supposed to be delivered to me not after 10 and at 10:40 I talked to the support and got my delivery failure status after! After waiting so long for my dinner!! and they said they will contact me soon, till now no one did!!! They did not care to leave me with no dinner!
Two days and I contacted them again today and still they ask me to wait till someone contact me!!!!
I am a daily user for food apps delivery and it was my first time using BoltFood, unfortunately it has been so disappointing and this first time gonna be my last!!!
by Ghxundt12
Not only they gradually jack up their prices once you spend more money on BoltFood , they will also make you wait for hours for your order until you cancel it yourself. Please use other deliver apps that don’t treat their customers like garbage.
by WealthyBongo
I have added my card details and made an order. Been loading on “Processing your order” till thy kingdom come and never moved to the next page. This is the second consecutive time just after downloading the up. I think Glovo is better in Gh than Bolt food
by Kmowm
Stole my money on the bolt app due to a faulty scooter. My bank refunded me because they were at fault and then they blocked me from using the food app. Do not use any of their apps unless you like having your money taken without challenging them, which will get their panties in a bunch resulting in them acting petty.
by Boohoo Bio
I placed an order. The order was late and the food was incorrect. I contacted customer service and then I received only 10 PLD back of a 33 PLD order. The customer service representative said that’s the max she is allowed to give. She didn’t even give me the option to have it back on my regular card.
I’ll just switch to Ubereats
by User_ _001
I order food and an emergency comes up so I won’t be able to pick up. I contact support to cancel and no reply so the delivery guy gets there and I ask him not to deliver but rather contact bolt and I get banned from using BoltFood . Initially, I was threatened a negative balance equivalent to the amount of food ordered and later, the ban. I’d score them a negative if there was any and this is just one of the negative things they do. Their riders receive money and record a smaller amount and you are debited with the balance. It’s a scam they ran there. Stay off
by XerxesIV
Unable to add a payment method into the payments section. Keeps throwing an error. Does not allow for cash payments and does not support Apple Pay. Strange behavior overall. The Bolt App for rides has no issues with neither, and allows for cash payments as well as Apple Pay support. The product owners of Bolt Food don’t even need to look outside of their own firm to get better insight on usability.
by Vektor12
Dear Bolt,
You’ve convinced me now (twice already in less than a week) that your app is worthless in the current conditions. I would like to emphasise this is NOT a restaurant or courrier issue, but an app issue.
Not only did both orders arrive significantly late vs. the time communicated initially, but in both cases the food arrived barely warm, and the fact that you provide a free delivery does not help at all.
I am totally dissapointed by your service, and will definitely stop ordering using Bolt.
by Planet9fromouterspace
It’s easy to use and efficient! Giving 4 stars only because I wish there was a tipping option here 😊
by Scstraus
I’m so impressed with this service. I’ve tried all the ones that work in my area, and Bolt is faster, more reliable, has a better selection and similar prices to the cheapest competitors. Suffice it to say, I haven’t used any other delivery service since I installed BoltFood. Wish they had a web version too though.
by TBeck-NARC
Being single and traveling a lot for work, all around the world - I have used quite a number of delivery services and apps. I must say Bolt Food in Malta is probably the best one so far. I had a good experience with some apps in California - but in smaller cites, like here in Malta - nothing I’ve tried comes even close!
In fact this applies to the whole Bolt app selection here, the scooters and taxi as well. Just a joy to use.
Highly and unreservedly recommend.
by Ndnnema Bbr
მიხარია , რომ Food ხაზიც დაამატეთ, ახლახანს გადმოვწერე და უკვე ვიყენებ შესანიშნავად, ინტერფეისი ძალიან მარტივი და აღქმადია. ❤️🦕🙈
by Vyfg1098
Good but it’s missing a tip feature. Not really convenient as I don’t carry cash and it feels bad if I can’t tip the driver
by Biorbi Adeishvili
Bolt Food just launched in Georgia and I must say, this already is the best delivery service here. I’m kind of a really loyal customer of delivery services and Bolt Food is the most comfortable app I’ve used so far. Also, prices and support service are wonderful :) good job, Bolt :)
by WickedInk
This update removed all the fun. My wife and I really liked the fun animated graphics. Now this new map view while practical, isn’t fun. It’s actually kinda boring. I guess your app designers just need to justify their paychecks, eh?
by M74mwhatworks
BoltFood signing out by it self and doesn’t let back in, also show sometimes that restaurants are out of order...
by Mahad Biggie
The only thing it’s telling me is “sorry,we don’t deliver here” and am in town CBD
And if I search for places that you deliver it’s says
“Sorry, something went wrong”
😡😡😡😡😡😡😡😡😡😡
by Rapidojohny
Bad service
by Fairytale Termeh
the worst experience i have ever had with online ordering ..
by Marin VC
Waited for one hour what was supposed to be 20-30min and missed my lunch break at work because of this. It’s almost as if no drivers are available. I’m gonna stick with other popular services.
by Hayder.
Cheap delivery, easy interface, and helpful customer service. I had a problem recently and they were very responsive, kind and understanding.
by Yuliyakramarenko
0€ McDonalds delivery without minimum order? Great deal.
by Lordfraxc
Works as a charm, really cool app!
by Malori Yelyashev
This is one of the best apps i have found till now. Appreciated your hard work.
Btw, here wa can provide rating, review, so as to the keyword searching install.Want to get more organic users, then find us in upmobi.xyz
Worst delivery app... The company and its riders are scam with no integrity or plans to be better.. I ordered for a food..delivery guy came after hours and told me to pay him extra amount [4 times the delivery fee] because they wasted his time at the restaurant.. When I complained..he zoomed off with my food and clicked food delivered on the boltfood app..boltfood debited me with the price of the food.. He never came back and he blocked my line from calling him... He'll purge all his life for eating my food...hungry unethical rider...
Bolt food is a scam
Am highly disappointed... I must say boldfood is scam. I ordered food and pay for it it was never delivered.
Terrible Service! After placing my order, paying for my food we never received it! I contacted the Restaurant directly and after 2h30min they had to personally come and deliver our food. Bolt sent me a notification that the delivery was successful and how did I enjoy my food???? Really what a joke. Sent me a pre recorded generic apology. But they still have my full delivery fee and I paid for food that sat under a warmer for over 1h30min. Just terrible. Never ever again!
cheating and thieving team!!! They regularly do not deliver the full order, the food is delivered any and bad. This is a terrible scam team that needs to be sued. Avoid this service, at least in Vilnius!!!
My Food was never delivered. First time using the bolt app worst decision I made. Also there support team not getting back to me.
I ordered Food from A restaurant in Berea. The Driver from Bolt advises food delivered and they did not. I called him several times to confirm who did he give the food to... he is ingnoring my calls. HIs Number is : 074 819 0441
I usually work late nights, but yesterday evening I decided to take a break, order Spur using bolt foods and relax with a movie. After placing my order, which was a Big bear combo (with 40% discount costed R179.94), I set my self up for a restful evening. Later Spur called and asked me for the type of sauce I needed for my food and I responded to them. So I was looking forward to the meal and my night off. A few minutes later the App showed that the food had been prepared and exactly one minute later, the App showed that the food had arrived -'delivered'. Strange as it was, I went to check outside my house, just to find that the delivery had not arrived. The distance to Spur is short (about 5-10 min drive), so I gave the driver 20 minutes and still no one showed up - but the app shows that food is delivered. At this time I was very hungry and wondering if there was a problem. So I called the courier a few times and he/she hang up on me all times. I then waited a bit longer for 30 more minutes and decided to make some complaint via the bolt food APP. All I got was no response for my complaints. Till now, I still haven't received one response. My night off was completely ruined and I feel disappointed that I could send my money in good faith just to get cheated into thinking I would get the meal in return. I also feel robbed because I would have rather used the money to buy the meal myself than to wait hungrily for a meal that did not come. The customer service also needs improvement, in terms of response to situations like these because how can one wait soo long for just a simple response.
Yes. Bolt Food is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,008 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for Bolt Food Is 47.3/100.
Yes. Bolt Food is a totally legit app. This conclusion was arrived at by running over 3,008 Bolt Food User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Bolt Food Is 64.1/100..
Bolt Food works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
**Pricing data is based on average subscription prices reported by Justuseapp.com users..
| Duration | Amount (USD) |
|---|---|
| Billed Once | $26.67 |
- Easy-to-use, intuitive interface
- Same-day/instant grocery delivery with Bolt Market
- Takeaway/pick-up option
- Real-time order and delivery tracking
- In-app payments
- Ability to become a Bolt Food courier or partner restaurant
- Available in select markets.
