Stepler Status

Last Updated on 2022-09-13 by Stepler AB

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24 User reports:
App has problems

User reports 24

⚠️ Most reported problems ⚠️

Not working

58.3%

33.3%

Account

4.2%

Screen

4.2%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Stepler Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Stepler app on iOS and Android devices. Solve all Stepler app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Stepler iPhone Issues and Solutions

Stepler iOS app crashes, not working, errors
Stepler iOS app network issues
Stepler on iOS has black/white screen

Stepler Android App Issues and Solutions

Stepler has errors/crashing/not working
Stepler server network connectivity issues
Stepler has black screen

Stepler iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Stepler app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Stepler app crashes or not working on Iphone (iOS):

Close and restart the Stepler app on iPhone
Update Stepler app to the Latest Version for iOS
Uninstall and reinstall Stepler iPhone app
Update your iPhone to the latest iOS version

Fix Stepler on iPhone unable to connect to server/internet connection issues::

To resolve Stepler network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Stepler black/white screen (blank screen) on iPhone:

Follow the Stepler iOS app troubleshooting guide Here →

Stepler Android App Issues and Solutions

Fix Stepler not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Stepler app issues:

Force Stop the Stepler App
1. On android, goto "Settings" » click Stepler app. » click "Force Stop".

Update Stepler to the latest version on PlayStore

Clear Stepler App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Stepler app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Stepler.

Fix Stepler unable to contact server/ Stepler internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Stepler » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Stepler » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Stepler on android.

Solve Stepler black/white screens issue on Android:

Follow the Stepler android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stepler AB, developers of Stepler.

About this app

Stepler is completely free to use, so download it today! • Apple Health integration where you synchronize your activity data. With this app you get rewarded when you walk/move, every step counts and can be exchanged in our marketplace for completely free stuff, discounts or services. Make it worthwhile to go a little extra and both your body and your wallet will thank you. this app is integrated with Apple Health and reads your step data.