STARLUX Reviews

For the last week … this is the message that pops up on STARLUX . “The system is currently busy. please try again later.” At the bottom of the message is a button that says . When you push it, the same message pops up.

Thank goodness I have an email ticket from them but I prefer getting my boarding passes for my wallet instead of having to search emails.

Anyhow - I hear the airlines is nice - STARLUX just is not functional as of this review.

This is the first I am reviewing apps. I know they are new and need a lot of fixes. STARLUX does not respond by entering the booking. You have to press the button twice before taking it. I booked a ticket with Alaska Airlines and can not manage my booking. Keep saying I am entering the wrong or missing. I chatted with customer support and they said. They see my booking but I can not manage my booking. Because I do not book directly with this app. At any other airline, you can see the booking without where you are booking the ticket.

I updated my trip to use Alaska mileage plan number and the trip disappeared from STARLUX and can no longer be added.

This is my first time trying out this airline 2more days to fly but still can’t add my trips to STARLUX . Poor App.
Poor Customer service via e-mail. I live in USA. I e-mail them in English but They reply in Chinese language.

I tried to add my trip to STARLUX but using this app confirmation number and E-ticket number, and nothing actually worked.

To put it simple, the this app has no clue to develop an app which can actually work to help its customers.

Stuck at the startup picture. Close and reopen won’t fix the problem. I see user complained about the same issue a year ago!! Horrible to see this app incapable to fix such a basic for so long! How reliable the flight will be?!

I booked two this app flights via Alaska Airlines and I can add only one of them at a time on STARLUX and it will disappear after a few days. I also can’t add those flights to my COSMILE account because it said they already had a different COSMILE account number (maybe because they were booked via Alaska), so STARLUX is useless to be.

If you are using another carriers ff number (Alaska) it will not let you add a flight in STARLUX . Ridiculous. STARLUX needs work

Seems to take user to external site for checking in and getting boarding pass. Not sure what STARLUX can actually do itself. Means user has to enter a lot of data in at least twice.

Haven’t been able to access STARLUX at all for two days and we’re flying tonight. First time flying this app and hoping the flight experience is better than STARLUX !

I have to add my trip every time I close and open STARLUX . I’m not logged in, but what’s the purpose of having add trip feature if it’s not saving my trip ?

STARLUX doesn’t accept my flight info. Just reports error

I tried to add a trip to STARLUX but it kept on saying invalid data even though I copied the exact booking reference number or eticket number.

Looking good interface , limited functionality. Please benchmark non- Taiwanese airline company app. Delta, United , Southwest..etc , improve functionality

The most important part of an app like this is to be able to access flight information for international travel. I repeatedly get an error that says my information doesn’t match or that I have no upcoming flights — but my info is correct and I do have an upcoming flight.

I need to be able to access my miles with their partner airline (Alaska) — which was offered upon booking, but no luck there either.

I have my flight confirmation number and no way to know if the flight is real, contact customer service, check-in, access updates, etc. via STARLUX.

The website worked smoothly, but STARLUX needs major help before I book a this app flight again 😕

Updated, but had to delete and reinstall to get it working
Thanking you

The interface is straightforward, and user experience is excellent! Great tool for checking tickets and award tickets availability. Great job, team!

It’s a very simple app, not much in it or the newest UI. But it works for what it does. I was able to mange my flight, change seats and choose my meals with ease.

This is for Frequent Flyer Number 104261640. We needed to do 2nd check in at a counter with this app’s staff for a connecting fly from Taoyuan to LAX. She asked me for my contact phone number to be written on a piece of paper, not a form. I showed her my this app card on Apple Wallet with my Cosmile ID: when setting up my Cosmile account, I did input my address, my phone number, my email, my passport number, my ZIP code, I even taught your IT team who programmed the mobile app how to fix the field for customer to enter an U.S. ZIP code, etc… She did not check my so-called your membership card nor member ID. She continued asking me to write down my phone number on that piece of paper. What did you do for the Cosmile ID? Why did you grant an ID for your so-called member? Hope you can treat your Cosmile member appropriately.

So far so good with STARLUX and experience. I hope everything will go well on my flight .

Will update next year after mg flight until i come back here in the USA