Super.com - Travel, Save, Earn Reviews

The only reason i gave this company one star is because it wouldn't let me proceed to right my review with 0 stars. This company offers non refundable rooms because they are scammers in some third world country. I paid for my room, money was taken, but when i got to the hotel, they were telling me i had to pay again, because the payment was declined. Need i remind you, the money was already gone from account and cleared, but somehow the hotel didn’t get their payment. When I called to speak with a rep, they told me repeatedly each time i called, someone would call me back in 15 minutes tops, each time i waited 15 minutes, no call. I asked for a supervisor, ironically there are no supervisors to come to the line to help. They are quick to say we’ll call you back, just to get you off the phone and then they never call you. They hang up in your face as soon as you ask them to do their job. Please do not book through this place unless you have money just to throw away

I booked a week or more ahead!! I arrive to my hotel & they can’t find my reservation... The supervisor found my reservation and it was canceled for no reason... they couldn’t reinstate my reservation because it was through snaptravel... I contact snaptravel and they told me they escalated my issue and I would get a call back... I waited over an hour I received a phone call and they literally only asked me the same questions as when I first called.. they told me they would call back.... minutes later they tell me the hotel is now sold out.. I was INFURIATED in that timeframe I could’ve booked directly through the hotel ... I drove hours and had a car full of children and it was late at night! These people offered me NOTHING for my inconvenience no credit.. a refund is not enough for me !!! Will never use them again! I had to search and get a rinky dink hotel because every hotel was booked that night! Snaptravel needs to do better!!! Book at your own risk!!!

SCAM ALERT- SNAPTRAVEL
SnapTravel is a Very Professional, Sophisticated & Well Played out SCAM
SnapTravel is 100% a SCAM
Any Good reviews about SnapTravel
Are just the Scammers trying to out weigh the REAL reviews from REAL people that got scammed. Do not use this website . This is just a heads up . If you choose to use this website after reading this review, here’s an “I TOLD YOU SO” for later after you find out for yourself that SnapTravel is a SCAM . You were warned here FIRST . ✌🏼 If you are wanting to get your money back , the only way to do so is to contact your bank and file a dispute . I would say that you did not authorize that transaction & you should be reimbursed in a few days or so . Now if you used a prepaid money gift card such as a vanilla card or something like that your most likely screwed . Don’t know what to tell you on that .

They have even created there own
Better Business Bureau (BBB) website
I clicked on it & thought it was the actual real
BBB website because I was going to file a complaint but I did some investigating & snooping on the website & found out the SnapTravel scammers created & control the
Website. & wait that’s not all !!!

They have even created there very own review page as well ! 😂 where people write there own reviews on there company

All you gotta do to find the websites I’m talking about is google them & they will pop up trust me !

App tends to hang when completing the booking (I noticed it happens when there is a low price during a high demand time), even though it shows that the price is held for 15 minutes. You essentially lose the booking and a message just tells you to wait and contact support (who basically tell you “oh well”). I’ve also noticed that searches will show a lower price, but once you click on the offer to book, you tend to get a message that the rate is no longer available and they try to upsell you to a higher rate (a little shady and suspicious).

I’ve also had promo codes that I earned through referrals that get “lost” if you use and cancel a reservation (again support seems unwilling to help and only can answer yes or no questions).

Overall, if Supercom works, I guess it’s ok, but generally that seems to be few and far between. Would suggest using another app / service to find deals

It is obvious to me that you have a bait and switch policy where you dangle a very cheap rate in front of me, then tell me when I try to purchase that the rate had expired and there are no more discounts available at this location. Then, If I don't buy from you immediately, you send me a message that "the bug has been fixed" and offer me the original "discounted rate" which may or may not be the same. Then, if something happens and I need to use the free cancellation, you ignore my efforts to contact you until after time had expired and make me jump through hoops in order to get my money back. This is a high tech scam!

The "bug" has happened to me on 3 different occasions with 3 different hotels in 3 different cities with 3 different dates. I try to give any business the benefit of the doubt, but this is far too much.

Don't fall for this!

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The remark from the developer doesn’t even address the issue. It also didn’t address the non-existent customer service when I needed to cancel the reservation within the allotted time.

To their credit, they did finally give me a refund but it meant spending more time trying to explain to multiple people and to convince them that I wasn’t trying to scam them. It is a ridiculous process.

I have now used Snaptravel for 2 vacations - once to Chattanooga and once to Washington DC. Snaptravel got me great deals on both hotels, and they have EXCELLENT customer service. You can text them any time and someone will get back to you quickly. One hotel we stayed at gave us issues with checking in, and even though it was 11pm on Sunday night, Snaptravel had someone available for me to text and they resolved it SO quickly. It wasn’t even their issue to fix, it was the hotels! Also I love that I can just text instead of call. Ya girls got anxiety and texting makes that soooo much easier for me.

I pulled up outside the hotel and called the front desk about availability and cost. They quoted $89. I asked if they had any better offers. They said no, but I could try a travel app for a deal. Snaptravel came up near the top of the list for this hotel with the lowest price. I went ahead and reserved a room. I immediately went inside and was so impressed that the hotel already had my reservation and confirmation including my special requests. The process was so simple and much, much less than what the hotel had quoted. I will definitely be using Snaptravel again the next time I travel. Highly recommend!

Reserved a hotel in nyc and was told a week later that it was no longer available. No worries…Was given a credit and booked a new hotel since we were still a week out. When we arrived at night in NYC, we realized that the hotel hasn’t officially opened yet and was still under construction. Somehow, Supercom was able to get us reservations for a business that doesn’t exist. We ended up having to book a new hotel at near twice the price the same night through a different provider. Customer service was atrocious. Agent was nice but not at all empowered to do anything, could not transfer us to a person at a higher level and could not provide any email address or contact issue to help us resolve the issue other than “to create a ticket in their system”. I suspect this is by design. Don’t get scammed!

While SnapTravel was on ok service before the pandemic, and works decently enough when the stars align it is absolutely horrible and unprofessional at following through with refunds.

I had a very bad experience with a hotel that was covered in black mold, I was approved a no charge by the hotel management, yet SnapTravel decided to close my case same day quoting “multiple attempts to contact the hotel” (note, we were at the front desk the entire time and no attempts were evident).

It has been nearly a month of back and forth verifying with the hotel, and SnapTravel has failed to make any progress or even appear to care. They are requesting information that no hotel has or even provides in these cases, short and to the point it is a middleman scam. They want you to forget about it so they can make money off your trouble.

They often overbook rooms to multiple people and they cause issues at hotels where the clerks have to then hurry last second to accommodate these leading to you wasting time waiting in a parking lot while they figure out where you will sleep.

Pay the extra and book through the hotel website, or something that’s more reliable and professional.

I still travel quite a bit, and the one thing that use to cause me stress has all but been eliminated by this one app to rule them all!🙃
I use to bounce between car rental, hotel & airline apps in order to insure I was getting the best room possible for the cheapest rate...enter SnapTravel. With ST, it’s like all of the seemingly competing apps were combined, made easier to navigate, and provided with a helpful 24 hour customer support chat option.
Let’s just say with everything I need for booking the best, closest, cheapest room available in one app, I need not look any further.

Everything was heat, the suite exceeded my expectations for the price, service was great and no trouble checking in or out. However, I needed to extend my stay for one additional night and was unable to use my 30 $ credit I received from booking with Snaptravel. It stated that the credit would expire on my original check out date but upon trying to extend my stay the website wouldn’t allow me to access, let alone use the credit. Was only in Minnesota for my son’s graduation from basic training and don’t know if I’ll ever be n the area again, so that was the only downside/ semi misrepresentation I experienced with Supercom .

I had a small hiccup when I got to the hotel the accommodations weren’t what was advertised or what I requested However, the first thing the next morning everything was rectified and the service for the entire rest of my stay was outstanding! The staff were amazingly awesome and very hospitable the room was extremely comfortable and cozy, overall I would say it was an excellent trip for my birthday thank you! I have already referred two of my friends to Snaptravel and I will definitely use this travel more often.

I began having to pay hotel stays for my son and his fiancée, evacuees from hurricane Laura from lake Charles Louisiana in December out here in Colorado Springs and they introduced me to SnapTravel and I saved literally thousands of dollars it was an easy way to search for what I was needing from location to location the payment method was easy customer service was always an available asset and always helpful if you’re ever needing to make multiple reservations or just one, SnapTravel is the way to go🙋‍♀️👍👏‼️. Thank you Snap Travel

We often travel with extended family on our vacations. Everyone makes there own reservations at the same resort. I have found that I always get a better price/ deal than anyone else we travel with. SnapTravel is incredibly easy to use and deal with. The prices are the lowest even when traveling outside of the US. I always shop around at different discount travel sites and have never gotten better pricing than SnapTravel. Highly recommend, it’s a great way book a vacation.

Great experience with Snap Travel. We had to cancel our Bahamas trip due to COVID and snap travel reimbursed us with credits. Lots of great hotel options to choose from. Just returned from Orlando using our credits and booked a small resort for later in the summer with our credits as well. During these unexpecting times we appreciated the flexibility with reimbursement, even though our hotel for our original trip was “non refundable.”

Warning: This company scams people by tricking them to book at Hotels at low prices and then not following thru and submitting any record of that Booking to the Hotel. The Hotel i booked still has no record of SnapTravel ever making a transaction even though the money from my credit card was taken from me 6 days ago. I contacted the Hotel. The Hotel receptionist told me on the phone: “We do our best to cut ourselves off from SnapTravel because they are a 3rd party company that seems to never pay their bills on time to make sure these transactions get recorded into our system. They may be doing this intentionally. It’s a common complaint by all of our customers who use them.”

My family and I booked a hotel and were in the room and out in 5 min because Mold was everywhere on our inside of the bedding the manager was willing to give our money back but I had to go through snaptravel since I booked through them! Big mistake after even sending the nasty pictures they would not give a refund so money completely down the drain. It was disgusting and I get that that’s not there fault but the overall greed from them was ridiculous that was something beyond my control and a health hazard but still would not give the money back. And I’ll make sure everyone knows it because this could happen to anyone.

Snap travel has proven to be the best site for me and I’ve used all of them. Not only do they have the lowest prices but then they give you points that allow you 10% off of your next booking which for me was a godsend because I was staying in hotels for about 30 days while My home was being renovated. Thank you snap travel

I used to use Supercom. What was the last straw for me was that they kept sending me credits for $30 towards next room stay. So one would think hey that’s $30 off your next visit. What’s not mentioned is that you can only use 10% of the credit ( which has an expiration date) at a time. Yep that’s insane so you would have to book a room at least 4 times to use the whole $30 before it expires. The customer service department is working from home so they have to reach out to the managers and they’ll get back to you. Good luck. Try googling the phone number or finding on Supercom . Unless you ask the rep your chatting w for the number you probably won’t find it.

Stay away from these fraudsters! 670+ complaints with the Better Business Bureau for a reason.... they are con artists! Seriously, they setup illega scams using PayPal so you are charged before seeing totals and before confirming. Ever notice the CTO is listed as the top guy... because he designed this scam! I would highly advise you ignore the paid reviews and fake ones submitted by their own employees. Go to the BBB and request police reports from the Toronto Police... this company is loaded with frauds and criminals! I’ve filed multiple complaints with PayPal and my bank for fraud, you should do the same when they steal money from you!

We used Snap travel for a recent Vegas trip. Got the best possible rate and we were afforded a beautiful room on anvery high floor with great view and a high end hotel. Rate unbeatable.
Would recommend using app.
You can opt for texts.
I also had to cancel prior reservations due to covid and thru “chat” the reimbursement was seamless.
This is now my go-to site for hotel reservations.

Super easy to use once you use it for a little bit.

The prices are always lower than everyone else except for very rare instances where they’re about the same as other companies that don’t give you as much of a choice in where you get to stay.

I use it every time I travel unless I’m renting a house or condo.

They’ll advertise a price on google. You input your personal information and within that minute the price has shot up by over $150. Don’t waste your time. Their poor attempt at advertising will lead you to click and now they have your information and you still don’t have a better deal than any of the other reputable booking sites. Customer service is no help at all. Repeats that they can’t offer a deal that was advertised even when you have the screenshot from 1 minute prior. Disgusting

I needed last minute rooms in Santa Barbara. This was so easy and the price was the absolute lowest. SnapTravel arranged for an upgrade and followed up to make sure our check in was a smooth transaction - which it was! I will definitely use them again and again!

We found them in August of last year. We needed to book something that day. We were amazed at how easy and the price we found. Have used Supercom every time since to reserve rooms. We travel all the time! Thank you!

Was a little hesitant to try out since their prices were low but so far I’ve had nothing but good experiences. It’s my go to and I’ve told family and friends to give it a try

Used Supercom on a recent vacation. Supercom is easy to use and saved us money on both legs of our trip. I will definitely use Supercom again and will refer it to all my friends.

I actually literally found Supercom last min and found a very good rate. Everyone I’ve talked to actually have never heard of the company so I am telling them. Thank you

Worst ever booked a hotel arrived at the hotel wasn’t even the hotel that I booked instead they booked me into some meth infested hell hole i wasn’t even there 10 minutes and already had a woman screaming for help cops showed up everything. No good costumer service good luck trying to get a hold of them they don’t even have a phone number to call them. Never again

Booked a weekend trip with them for a Miami Stay at Nobu. Corona happened, and snap will not accommodate ANY way.

their policies had very fine print with an arbitrary date of (booked after April 14). Fine print and they seem to get off on being unreachable.

Book through a better company and better off direct with the hotels next time.

The process to book travel was very easy and the prices were often lower than competitors like Expedia.

Snap travel is amazing and will never use anything else. Great customer service and finding me great unbeatable deals

This is the way to save. Cheapest prices online. Can’t beat them. I recommend snaptravel to everyone that likes saving.