NEO Pocket app not working? crashes or has problems?

NEO Pocket Status

Last Updated on 2024-10-07 by Open Digital Education

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79 User reports:
App has problems

User reports 79

⚠️ Most reported problems ⚠️

49.4%

Not working

40.5%

Account

8.9%

Connection

1.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common NEO Pocket Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot NEO Pocket app on iOS and Android devices. Solve all NEO Pocket app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

NEO Pocket iPhone Issues and Solutions

NEO Pocket iOS app crashes, not working, errors
NEO Pocket iOS app network issues
NEO Pocket on iOS has black/white screen

NEO Pocket Android App Issues and Solutions

NEO Pocket has errors/crashing/not working
NEO Pocket server network connectivity issues
NEO Pocket has black screen

NEO Pocket iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever NEO Pocket app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix NEO Pocket app crashes or not working on Iphone (iOS):

Close and restart the NEO Pocket app on iPhone
Update NEO Pocket app to the Latest Version for iOS
Uninstall and reinstall NEO Pocket iPhone app
Update your iPhone to the latest iOS version

Fix NEO Pocket on iPhone unable to connect to server/internet connection issues::

To resolve NEO Pocket network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix NEO Pocket black/white screen (blank screen) on iPhone:

Follow the NEO Pocket iOS app troubleshooting guide Here →

NEO Pocket Android App Issues and Solutions

Fix NEO Pocket not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent NEO Pocket app issues:

Force Stop the NEO Pocket App
1. On android, goto "Settings" » click NEO Pocket app. » click "Force Stop".

Update NEO Pocket to the latest version on PlayStore

Clear NEO Pocket App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "NEO Pocket app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch NEO Pocket.

Fix NEO Pocket unable to contact server/ NEO Pocket internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click NEO Pocket » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got NEO Pocket » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch NEO Pocket on android.

Solve NEO Pocket black/white screens issue on Android:

Follow the NEO Pocket android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Open Digital Education, developers of NEO Pocket.

About this app

NEO Pocket is a lighter version of your virtual learning environment that can be accessed directly from your smartphone or tablet and is designed to make communication between school and home even easier! NEO, the leading educational social network for secondary education, is now available as a mobile app. Teachers and parents can sign in with the same username and password they use for their educational network and get access to all of NEO's main features.