NEO Pocket Status

Last Updated on 2026-05-21 by Open Digital Education

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Most reported problems

80.0%

Not working

20.0%

Common NEO Pocket Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve NEO Pocket network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the NEO Pocket App
1. On android, goto Settings » NEO Pocket » click [Force Stop]

Clear NEO Pocket App Cache and Data:
1. On android, goto Settings » Apps » NEO Pocket » Storage » click [Clear Data] option. This clears both data and cache.
2. restart NEO Pocket.

On android, goto Settings » Apps or Manage Apps tab.
Click NEO Pocket » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto NEO Pocket » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch NEO Pocket

E-Mail: [email protected]

Website: 🌍 Visit NEO Pocket Website

Privacy Policy: https://neo.opendigitaleducation.com/fr/privacy-policy

Developer: Open Digital Education

Oct 13, 2025, 01:30 PM
a Windows user from Paris, France reported problems with NEO Pocket : Not working
Oct 13, 2025, 01:29 PM
a Windows user from Paris, France reported problems with NEO Pocket : Login
Sep 14, 2025, 09:15 PM
a AndroidOS user from Manosque, France reported problems with NEO Pocket : Login
Aug 24, 2025, 02:17 PM
a AndroidOS user from Trans-en-Provence, France reported problems with NEO Pocket : Login
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