In an update to my last review of LOOKFANTASTIC , it's still awful. I was responded to here on LOOKFANTASTIC store and told to ask for Tim, but after three days of reaching out on LOOKFANTASTIC , I got no responses. I tried to reach out and ask for Tim on Instagram, but I wasn't reponded to for days until I messaged again. They refuse to let me speak to Tim and just insist that they be the one to help me. I don't care who it is, but I need help and all I'm still being told is to go out of my way to return the wrong item, pay for return shipping in the meantime, package it very well to make sure no damage occurs to the product because I am still responsible for it. I'd love to reach out to Tim directly if possible, but I can't get anywhere through the website, app, email, or Instagram.