Contact Sweetwater Music Audio Gear Support

by LJ777777777777

I have absolutely no idea where all the five star ratings for this app came from. It is literally the most glitchy app on both my iPhone 14 Pro & my Samsung Galaxy S21. It doesn’t save any of my settings. I have to click on link’s multiple times to get it to navigate to a different page/view. It often times won’t add the product I want to my cart or save a product for later. I either have to unload it on iPhone or force stop it on Samsung in order to see the CORRECT cart and/or Saved Later items. This is a developer issue. Sweetwater has excellent customer service and warranty, but their apps and website all have the same glitches I described. I think a lot of their customers overlook it because of the other attributes, but it’s 2023 what and WAY past time for Sweetwater to do a complete overhaul of their developers and GARBAGE software!

by Corykb83

I love sweetwater as a company and place to gather info and compare products, but this app is garbage. It’s slow as molasses and can be very glitchy at times, but I could get over that…what I can’t get over is not having a back button or swipe for back feature anymore. You have all these great filters to search products with, but once you click on a product you can’t go back. You have to start your search all over again, which I gotta tell ya totally makes me not use your app anymore. Sweetwat stands for quality but this app is garbage.

by Jason W In TN

I’m a loyal Sweetwater customer, but this app is unusable. I think I’ve only signed in to my Sweetwater account successfully ONE time in the past 6 months. Otherwise, I get stuck in a loop of entering my credentials and then being prompted to sign in again. This happens regardless of what method I try - username/password, passkey with Face ID, Sign In With Google. When browsing without signing in, pages take minutes to load and sometimes do not load at all. I keep hoping this will improve, but I’m ready to uninstall and quit wasting my time.