Contact B H Photo Video Pro Audio Support

by Bobomancer

I allow this app to send notifications about order status and price changes on items in my cart. Every other category of app notifications is disabled through the in-app settings screen, and has been for some time.

And yet, this app spams me relentlessly with push notifications for “events,” sales, and promos. It’s Black Friday/Cyber Monday weekend, and they’ve been coming in particularly heavy as a result. I didn’t ask for this. In fact, I asked for NOT this.

I attempted to report this to customer service, and they said I had to contact a special iPhone app support email. The mailbox for that address is full and not accepting messages, which suggests no one is looking at it.

Usually BH customer service is pretty good, so this is pretty disappointing. No one seems to care, and the app has been updated multiple times without fixing the issue, so I don’t know what to conclude other than that they’re fine with it.

If it weren’t for order status, I’d just disable notifications entirely. Which I guess is what I’ll do, but if I can’t trust this app to respect my notification settings, what else is it doing that it shouldn’t be??

by JB App Reviews

As of recently the app seems to fail in 3 fundamental areas:
Order information - for my recent orders it shows duplicates of single items ordered or none at all
Order Tracking : Developers have removed the ability to track shipping progress within the app, instead you are only presented with a tracking number which doesn't even deep link, so you have to copy and search etc, this is an incredibly poor experience compared to the previous capability to get granular information in-app.
The app also seems to be "buy it now centric" in its flow which doesn't make it easy to navigate, research etc.
The app experience overall has deteriorated significantly in the last 8-12 months.

by Iiskan

1) When you try to filter a search list, during a search that has a lot of options (for example: 27”), filter doesn’t allow to tap on any of the filter options (except sorting) and it’s not possible to scroll left/right in certain filter options (for example in search of 27”, it’s not possible to scroll “category” or “brand”)
2) Some things are available for checkout, yet only when I’m done typing ALL the necessary shipping and card information, I get the warning that I can’t buy all the things in my cart (it doesn’t even say what kind of stuff in my cart doesn’t allow me to make my order). For example, recently I tried to buy an Apple USB lightning Cable, everything was good, until I typed everything and tried to make an order. By the way, there is no possible reason why cables can’t be shipped to my country (Uzbekistan).
3) Probably not the problem of developer, but somehow system doesn’t allow me to order things with batteries in them to my country (Uzbekistan), which are NOT banned to ship here. I guess system doesn’t have relevant information regarding shipping rules to some countries, which people need to work on, because it kept me from buying a ton of things.