Alter Status

Last Updated on 2020-11-03 by ALT INCORPORATED

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User reports:
No current problems

- The app needs bug fixes.

- There are limited places to meet and chat with people.

- The chat room limit of 50 people is too low.

- There are issues with signing in and enabling features.

- The app crashes or blacks out for some users.

- There are problems with the face part of the game.

- The app automatically closes the tab for some users.

- It is difficult to find the dance button and interact with other players.

Common Alter Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Alter network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Alter App
1. On android, goto Settings » Alter » click [Force Stop]

Clear Alter App Cache and Data:
1. On android, goto Settings » Apps » Alter » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Alter.

On android, goto Settings » Apps or Manage Apps tab.
Click Alter » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Alter » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Alter