Contact Chrono24 Luxury Watch Market Support

by CP_Academy

In July 2020, I purchased a gold presidential Rolex utilizing the Chrono24 platform from a dealer based in New York. I wired the money to Chrono24’s bank in London and they claimed the money was exchanged and was received short of the purchases price. While my bank investigated the issue I paid the remaining balance with a credit card as I wanted the watch ASAP. A few days later my bank was able to resolve the issue and the balance was sent to Chrono24. I requested a refund for the balance that I previously paid Chrono24 using my credit card and they still have not returned the money. It’s been three months of fraudulent claims that they returned the money but they can’t seem to send me a copy of a legitimate receipt. They won’t give me contact info for there banks representative. They won’t send me a skip trace of how they returned the money. At this point I’m convinced they never even attempted to return the overpayment and this is how they scam customers. Buyer beware!

by @MW_LA

After purchasing a watch through Chrono24 you have a small window of time to review your experience with the seller. This allows shady sellers who take a long time to resolve (or fail to resolve) issues to avoid negative reviews. Long story short: My German seller was a highly rated “trusted seller.” Ultimately, Chrono24 supported the seller in spite of my photographic evidence of the seller’s fraud. I have since found other people through the Omega forum who were cheated by the same seller. Unless you are an expert in watches, don’t risk your money on anything valuable here. Or if you must, buy in your own country from a seller whose reputation you can verify outside of Chrono24. And if you can, cut out the middle man.

by AGA194769

I purchased an Omega Constellation which looked great in the photos, read great in the assurances about quality, but performed miserably from the get-go. The watch arrived dead as the proverbial doorknob. I sent the watch to Omega for repairs and found out the warranty had been invalidated by unauthorized third-party repairs. I have waited for more than a month for the dealer to take responsibility but they don’t even directly answer their phone. The item will be returned to the dealer and a refund will be expected. However, if Chrono24 wants to maintain a good reputation and a return visit from a customer such as myself, then they should support the buyer who picked the item from their web site, in any dispute between a buyer and the dealer.