Contact PointsBet Sportsbook Casino Support

by Taiwoolu

Probably the worst sporting app ever. At least in my opinion since the very beginning I have had issues using this app. First it took me a month to get verified after numerous emails because of a failed ID check never had that issue with any other sports bet app. Then when I finally get in the app can never save my login info and I have to keep putting in my full email and password....super annoying also don’t have this issue with Fanduel or any other app. Next when I tried to add 50$ the app glitches and double charged me, and when I request my withdrawal on a Sunday I get no response for 3 days then I get one that says it processed but then I still wait and nothing happens then 1 week and 1 day later I get an email saying my withdrawal was denied.....whatttttt again never had that issue with Fanduel or any other app. Plus the live support is not helpful at all when it comes to this issue they just tell you wait and it’s nothing they can do cause they are at home lol. Overall this app is a joke and I am good with Fanduel

by Unfortunately Necessary

There are some great perks to PointsBet. They have solid promos, boosts, and generally I find better lines there but that might be just me. But the ineptitude by some of the folks I’ve dealt with from there is pathetic.

I bet a lot and earned diamond status at PointsBet which comes with an account manager to help if anything goes wrong and throw you some promotional perks. Well, my account manager has been helpless. I placed a live bet that was declined, but the money was deducted from my account. I can still see the money in my account but can’t withdraw or bet with it. It’s been 2 months and still awaiting resolution from “IT” 👎👎. Then, a cool promo they offer diamond is 5% of your weekly handle you receive in free bets the following week. It’s Wednesday and my free bets were supposed to be credited on Monday.

Overall, really terrible service and just shady that two decent sums of money have been taken from me in 2 months time. Take my advice and go somewhere else - DK, FD, etc. all will take better care of you and your money!

by ProphetPosse666

Wish I could give zero stars. I signed up got $200 in free bets. I won about $400 off those bets then I got an email saying my account is restricted for abusing their site. I placed a “risk free” bet last night and they didn’t give me my bet back so I contacted customer service today. They said there’s nothing they can do because their “traders” decided I can’t use my account anymore. They took my money then give zero reasoning for restricting my account. This app is a total scam and they will take your money with zero explanation. They’ll let you place the bets, send emails about their bets and then when it’s time to collect on the promo they’ll say “oh sorry you can’t use your account anymore because you broke the rules and no we aren’t going to tell you what rule you broke” I’ve been using DraftKings and FanDuel since Colorado legalized sports betting and I haven’t had any problems with their apps or their customer service. This app is a total scam