Contact iTouch Wearables Smartwatch Support

Update: I have gotten a response to my email in to customer service. I have gotten the SAME email from 3 different representatives asking for the exact same information. No one is offering me any help, they just keep asking for which watch I bought, where I bought it from, what phone I have and what app I downloaded. This is too much of a hassle to just get the watch to work the way it is supposed to. I will be returning the watch. I just got this watch as a gift from my boyfriend for Christmas. I download the app and everything seems to be working fine, except for the fact that I get all my alerts to my watch EXCEPT for my text alerts. I get notifications about phone calls, Facebook, snapchat and even my bank, but not my text messages. I’ve tried resetting the watch and resetting it up, turning it off and on after updating my settings, I’ve checked to see if the software needs to be updated, I removed the device and unpaired it from my phones Bluetooth and reset it up and it still isn’t working. I emailed customer support, I’m waiting to hear back from them to see if they can figure it out.

I purchased the iTouch slim in November. Since then both watch band have become very discolored. The heart rate tracker never worked properly. My calories and miles stopped tracking correctly about a month ago. Yesterday my steps stopped tracking, except when they want to, about half the time. The app says you can calibrate the watch, but the button to do so is not visible. I found it once but I had to hold down the scroll while touching the button. My watch will not turn on although I have the setting turned on to do so. I am extremely unhappy with my purchase. I reached out to customer service twice. Both times they responded quickly and politely but did not resolve the issue. After that I gave up because it did not seem like they knew how to fix the issues. They simply told me how to do what had already tried. I would not recommend or purchase this item again.

To say I’m disappointed in the watch, app and the “customer service” is an understatement!!! The functionality of the app is a joke. The watch never seems to be synced to the iPhone. There is no data for the steps in the app to get a quick progress of your past steps taken , no heart rate monitor etc. The time is military or a watch face and you just never know what you will get at any given. moment Customer Service ha! The Rep “Blitz” took forever to answer my questions and then quickly closed the email within an hour of me not responding then would give a lame question and again forever to answer with no answer to the original question. Talk about chasing ones tail! Save yourself time getting anything to work with this thing! Go with a Fit Bit or Apple Watch!