Contact X Five Wearables Support
Company Name: AX Technologies
About: Welcome to the X-FIVE Wearables App!
Set goals for health, fitness and
nutrition. Pair with an X-FIVE Smartwatch to track steps, heart rate, calories
burned, sleep and so much more.
X Five Wearables Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AX Technologies
Verified email ✔✔
E-Mail: support@xfivewearables.com
Website: 🌍 Visit X-FIVE Wearables Website
Privacy Policy: https://xfivewearables.com/privacy
Developer: X-FIVE Wearables
8 Most reported problems 😔💔
The watch will not open.it is newer.less than 5 months
How do I set the time and date?
I down loaded the app when I got to the page where it says pick a watch there nothing there. What do I need to do...
recharged watch, but no longer able to syn watch to phone to update time
I’ve had this watch for over a month and all of a sudden it won’t record my steps?! I tried resetting it and shutting it off & on and it still won’t record my steps!!! Don’t know what happened it was working the other day. This is super frustrating
Too many issues
by Diaoeofjnskfokd
I got this watch as a Christmas present, when I first got it, the watch was ok but took a few days to start recording my steps. A 4-5 days ago randomly I got done with a workout and it said 0 steps when I use the sports mode! And even just the watch in general won’t record my steps at all. I’ve tried resetting the watch twice/turning it on and off. I talked to someone on customer support who had me send my receipt & said I can send the watch back in and get a new watch. At this point I don’t even want to hassle I just want a refund !!! I should’ve just got a Apple Watch!
App no longer connects
by Grstifghkddh
App randomly disconnected from watch, tried several steps to try and reconnect. When I un-installed and re-installed the app it wouldn’t let me sign in with my existing account. Tried to create a new account and it wouldn’t let me enter my DOB properly. Tried dragging the month to my birth month and it would automatically go back to February for some reason, same for day/year. Tried turning watch off & back on. Can’t update firmware because it no longer connects or can be discovered by the app.
Freeze Watch
by Cujbdsrcgujjfsij
Time and time again..pun intended, my watch freezes up. Can’t swipe, can’t reset, can’t turn on/off. I refer to the app and place it in wrist rotation motion. Works for watch face and still can’t swipe. Don’t dare put it in camera remote mode from the app because it will freeze there. Sometimes takes a week before it starts working again. Your firmware must be constantly crashing guys..so frustrating!!!!
Have a Problem with X-Five Wearables? Report Issue
Why should I report an Issue with X-Five Wearables?
- Pulling issues faced by users like you is a good way to draw attention of X-Five Wearables to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a X-Five Wearables customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using X-Five Wearables.
