JPS Virtual Care app not working? crashes or has problems?

JPS Virtual Care Status

Last Updated on 2022-10-06 by Tarrant County Hospital District

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Common JPS Virtual Care Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot JPS Virtual Care app on iOS and Android devices. Solve all JPS Virtual Care app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

JPS Virtual Care iPhone Issues and Solutions

JPS Virtual Care iOS app crashes, not working, errors
JPS Virtual Care iOS app network issues
JPS Virtual Care on iOS has black/white screen

JPS Virtual Care Android App Issues and Solutions

JPS Virtual Care has errors/crashing/not working
JPS Virtual Care server network connectivity issues
JPS Virtual Care has black screen

JPS Virtual Care iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever JPS Virtual Care app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix JPS Virtual Care app crashes or not working on Iphone (iOS):

Close and restart the JPS Virtual Care app on iPhone
Update JPS Virtual Care app to the Latest Version for iOS
Uninstall and reinstall JPS Virtual Care iPhone app
Update your iPhone to the latest iOS version

Fix JPS Virtual Care on iPhone unable to connect to server/internet connection issues::

To resolve JPS Virtual Care network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix JPS Virtual Care black/white screen (blank screen) on iPhone:

Follow the JPS Virtual Care iOS app troubleshooting guide Here →

JPS Virtual Care Android App Issues and Solutions

Fix JPS Virtual Care not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent JPS Virtual Care app issues:

Force Stop the JPS Virtual Care App
1. On android, goto "Settings" » click JPS Virtual Care app. » click "Force Stop".

Update JPS Virtual Care to the latest version on PlayStore

Clear JPS Virtual Care App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "JPS Virtual Care app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch JPS Virtual Care.

Fix JPS Virtual Care unable to contact server/ JPS Virtual Care internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click JPS Virtual Care » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got JPS Virtual Care » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch JPS Virtual Care on android.

Solve JPS Virtual Care black/white screens issue on Android:

Follow the JPS Virtual Care android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Tarrant County Hospital District, developers of JPS Virtual Care.

About this app

During your virtual visit, a healthcare provider can offer a diagnosis, treatment, and medication if appropriate – no appointment needed. JPS Virtual Health offers 24/7 care from anywhere via your smartphone or tablet. Connect in minutes to a healthcare provider – save time vs. If you use Apple Health, you can choose to share your health information with the caregiver during your virtual video visit, including: heart rate, blood pressure, body temperature, blood glucose levels, weight, nutritional information and respiratory rate.