mymobility Patient App Reviews

Bad enough you have to come up with another password, but then it asked for a pin #. Then it wants other codes or numbers. Too confusing for me!

I’m trying to do all possible, as a patient, to have the best outcome w/ hip replacement & recovery. As a key part to that I was to be provided w/ materials specific to that proceedure. I have only knee replacement, despite alerting mymobility support staff earlier this week to that mistake. I had hopes for a nice spiritual observance of Easter; but I’m crying, instead. & sleeping next to none fr discomfort ; & concern about lack of guidelines. The information booklet from my doctor’s office is serving as my prep guide.

I’m preparing for my surgery in 3 days. I’ve had annoying my mobility app send me texts everyday that are impossible to complete. Considering I’m do for surgery, the last thing I need is to have something so ridiculous to deal with.

mymobilityPatientApp is most often used by by patients having knee or hip replacements and a large number are Senior Citizens on fixed incomes. mymobilityPatientApp says it supports iOS 15 or above. My phone is on iOS 15.7.9 and it says my phone is NOT COMPATIBLE ! Worse yet Zimmer’s website says iOS 14+. I am not only a senior, but had 4 knee surgeries in the past 2 yrs and could not work. My phone works great, I can’t see buying a new phone just for mymobilityPatientApp. And the so called web app doesn’t collect any real data ( steps, heart rate, etc) where my phone and watch do. I am not going to be tied to a computer during recovery or buy a phone I can’t afford and don’t want.

I cannot get my account activated. I have tried several times and never get a text to activate. I see other complaints with the same issue. I guess I have to call customer service tomorrow. But I will not wait for an hour for someone to answer.

I have tried to register both through mymobilityPatientApp and on the website. Neither works. I tried calling customer service and had to call three times before getting a message that wait time was an hour. Forget it. If registration is this difficult I cannot imagine that your app has anything worthwhile to offer.

Needs face recognition or at least password auto fill ability- really annoying...

I have no idea what mymobilityPatientApp will do for me. But I have had to check all kinds of boxes allowing for my information to be sold or used in numerous, vaguely defined ways, before I can even see what’s in it. I stopped in the middle of activation because just by registering and activating I’ll have given consent to a lot of my info, which I’d prefer to not do.

Having had 2 hip replacements one with access to mymobilityPatientApp and one without I see the good in giving patients something to reference in their pocket.

But for hip replacement it seems the youngest data entered is for under 66 years old and does not take enough into account for past physical abilities. I am currently 18 days post top and about 2 weeks ahead of the schedule assigned to me.

I don't like that they no longer do each exercise with you. But what's even more aggravating is that I can't access the sliding scale to indicate how hard or easy a routine is because it's of the screen and I can't make the screen smaller to see it. So it won't let me move on to the next routine for some reason so now I'm stuck. I've been using mymobilityPatientApp religiously for over five weeks and I wish they would have just left it alone. I don't see any improvements in the upgraded version.

13 days after surgery there is still no data in the my stats section. Walking step counts show up randomly although I am by the base station most of the day. Education and activities for rehab are very helpful but lack the complete instruction that looks like the exercises should be done 3x daily.

I have used mymobilityPatientApp since my TKR in November. I like that it offers new exercises every week and reminds me to do them. But it has drawbacks .

First in the early weeks I was trying to do the exercises my home health PT was giving me. And this gave me additional ones to do. And nagged me three times a day. Plus I was using my ice machine most of the day and trying to elevate my knee. It seemed like too much to handle in the early days of rehab.

Now that I am three months out from surgery I have a bigger problem with mymobilityPatientApp . It does not log when I complete a session after I enter the reps and rate how difficult the workout was. So when I come back to it later in the day to complete another set it does not record my previous workout and I have to enter the difficulty level again. And then I am locked out for another hour as it thinks I just finished.

This never allows me to successfully complete three sets of exercises and makes me feel like a failure. Which defeats the whole you are doing your best effort to progress. It just makes me mad and not motivated.

So I am unhappy with mymobilityPatientApp overall but keep doing the exercises because I need them to get better

I can’t log in due to the upgrade. I click on upgrade and there’s no place to click to actually start the upgrade.

The exercises are not appropriate for the stage of recovery. No way you can do leg lifts in the first couple weeks. So it begins to lose value.

Needs a lot of work. I would think this was a beta, but it’s been around multiple years, so that’s not likely.

One problem is that you can’t review your history easily. They display the last 5 days, but no more. Of course, it’s based on the iPhone health app, so you can get the same health data that way.

5-day averages of steps are slightly off. 5 day averages of walking sessions are absurdly wrong (my average number of walking sessions is either 1 or 14. It’s not even possible to go from a 5-day average of 14 to a 5-day average of 1 in 1 day, unless they are using negative walking sessions!)

mymobilityPatientApp is excessively controlling - the exercises only appear when it is time for you to do them, then disappear. This is to keep you from doing too many, apparently, as if you can’t remember what you’ve been doing day after day.

Also, I was told - but I’m not sure I believe this - that it won’t track you after you have walked too much - to keep you from walking too much. Seems to me keeping an accurate record is more important than keeping you from exercising too much.

I have not had any technical problems with using mymobilityPatientApp . Face recognition works great, although I hate that it logs out instead op remaining open. There’s no sensitive info so why? My biggest gripe is that I am following the exercises exactly as described and for the life of me it NEVER will give me 100%. I am a person who hates exercise and needs lots of encouragement, and this makes me feel like a failure. My emotions are already a mess because of the pain I’m in, being nervous about the surgery, not to mention the stress I am under at work. I am trying my best to follow orders so my recovery be be a success. Either this needs to be adjusted or a better explanation of how to get 100% is a must. This “reps divided by time divided by your date of birth and how many times you curse” doesn’t make any sense at all. Please say “ this is how many reps, how many second you hold and it should take you x-amount of time to complete = 100%”

The videos are very helpful and having mymobilityPatientApp on my phone is very accommodating.

I’m not sure what my experience would have been without mymobility but I loved using it. I was connected the entire time and knew what I needed to do each day after the procedure to stay on track.

Great program it has been a great success for me and I would highly recommend this program for anyone who wants to make a speedy recovery

I am very pleased with mymobilityPatientApp . And I’m normally not one to fiddle with too many different applications. Postsurgical this thing has been a lifesaver. I like being able to follow care plans, contact support through messages, and especially enjoy the step counter! Yes, it’s buggy. I’m sure it’ll be resolved