Contact Video Editor Support

by Rainbow🌈17Unicorn

1.) This app will not export my video.
I’ve been working on a video for over a month, it’s a fairly short video, about 4 minutes long. Now that I’m ready to export it, I get a notification saying “Unable to share, The operation couldn’t be completed. (PHPhotosErrorDomain error -1.)” I’ve tried exporting it numerous times, with perfectly good WiFi, and yes, I have tried exiting the app and refreshing it.

2.) Changes don’t get saved.
Also, when the error (stated above) occurs, I come back to the video and the filters have been taken off, and some clips have the volume back at normal setting.

3.) It’s glitchy when rearranging clips of video.
When I try to rearrange clips of footage, it glitches and the clips won’t go where I want them to. Several times my video has gotten really messed up and the clips get out of order because of this. One of my clips mysteriously vanished in the process.

4.) Duplicated clips don’t appear next to original.
It would also be ideal that when you duplicate a video clip, the duplicated video appears next to the original, that way you don’t have to drag it through all the other clips to get there.

I am super frustrated and feel like I have wasted a month and a half using this app. Please fix this ASAP.

Thank you.

by Chris Stice

Well I just purchased a full year of this garbage I still have a subscription active in my Apple account and for some reason when I log into the app it shows me a stupid commercial for Final Fantasy won’t let me get out of it and when I hit restore purchase it tells me there’s nothing to restore don’t waste your time I will be contacting Apple about this fraudulent application to get my money back and if the people who created this app or listening to this review maybe you should fix this problem and I would have something nice to say about it with that said the app did work pretty well for the first two seconds before I purchased a full year anywhooooooo yeah keep it moving if you want something worth your money.

by INS Sketchy

I like the overall mechanics of the app for editing don’t get me wrong, but they make you pay to get that promo out of the bottom right, which doesn’t make since cause if it wasn’t there i would be bragging about how good this app is but that just ruins the whole video. Not only that, but for several weeks now, every time i try putting music from my gallery that has worked with the app before in, it doesn’t work, it just shows an infinite loading symbol. this app use to be great but the developers are behind on bug fixes and overall ways of operation it goes by hopefully they will fix it or i will take my subscription somewhere else.