TopPlatz app not working? crashes or has problems?

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Last Updated on 2024-03-20 by Top Platz

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Common TopPlatz Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot TopPlatz app on iOS and Android devices. Solve all TopPlatz app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

TopPlatz iPhone Issues and Solutions

TopPlatz iOS app crashes, not working, errors
TopPlatz iOS app network issues
TopPlatz on iOS has black/white screen

TopPlatz Android App Issues and Solutions

TopPlatz has errors/crashing/not working
TopPlatz server network connectivity issues
TopPlatz has black screen

TopPlatz iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever TopPlatz app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix TopPlatz app crashes or not working on Iphone (iOS):

Close and restart the TopPlatz app on iPhone
Update TopPlatz app to the Latest Version for iOS
Uninstall and reinstall TopPlatz iPhone app
Update your iPhone to the latest iOS version

Fix TopPlatz on iPhone unable to connect to server/internet connection issues::

To resolve TopPlatz network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix TopPlatz black/white screen (blank screen) on iPhone:

Follow the TopPlatz iOS app troubleshooting guide Here →

TopPlatz Android App Issues and Solutions

Fix TopPlatz not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent TopPlatz app issues:

Force Stop the TopPlatz App
1. On android, goto "Settings" » click TopPlatz app. » click "Force Stop".

Update TopPlatz to the latest version on PlayStore

Clear TopPlatz App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "TopPlatz app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch TopPlatz.

Fix TopPlatz unable to contact server/ TopPlatz internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click TopPlatz » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got TopPlatz » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch TopPlatz on android.

Solve TopPlatz black/white screens issue on Android:

Follow the TopPlatz android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Top Platz, developers of TopPlatz.