Epic Authenticator Status
Are you having issues? Select the issue you are having below and provide feedback to Epic Authenticator.
Summary of Epic Authenticator Problems 😠👌🔥
- If phone is lost or deleted, codes cannot be recovered
- Requires multiple phone calls, a service ticket, and waiting with no results to get Epic Authenticator and Haiku to work
Have a Problem with Epic Authenticator? Report Issue
Common Epic Authenticator Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Epic Authenticator app on iOS and Android devices. Solve all Epic Authenticator app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Epic, developers of Epic Authenticator.
Your organization must set up Epic two-factor authentication before you can use EpicAuthenticator , and you'll need to enroll your Epic Authenticator device in Epic. The Epic Authenticator app provides two-factor authentication for your Epic electronic health record system. Two-factor authentication makes your Epic credentials more secure by requiring another step to verify that it's you when you log in. In case you miss the notification, you can also log in by typing in a temporary passcode displayed in the Epic Authenticator app. Periodically when logging into Epic you'll receive a notification on your phone. Tap the notification to indicate that it's you and finish logging in. To get started, refer to the directions provided by your organization, or contact your organization's help desk.
