Contact Marco s Pizza Support

Last week your Atascocita, TX location lost power. I tried to make an order to use my $10 reward. Can I get the $10 back as it was due to bad weather?

On your confirmation email please add the delivery address and credit card info (e.g. card ending in xxxxx1234). Also, I’m not a reward member but tried to join and was refused as my phone number was already used (me as a guest customer). Not good. Why was it saved?

I have two (2) credit cards saved on your app. There appears to be literally zero ways to cancel one of them. How do I do this?

I placed an online order earlier today (March 7, 2024) for a later pickup. I picked up the order, everything was fine, but when I got home I did not have a survey code for a free cheezy bread. I have been unable to find a customer service number to report this or unable to take the survey to get the free cheezy bread. I am very disappointed as we prefer Marco's pizza and cheezy bread. The order number is 102, transaction Number is 128657221. Can someone help?

I ordered pizza on the app and was prompted that the order needed to be completed before 10:45, which I did and then received a call from the store saying they had stopped taking orders and that my refund would be coming the next day. I was sitting in front of the store and could see the two guys sitting inside laughing and talking so they clearly weren’t too busy to make one more pizza 30+ minutes before they closed. I have ordered Marco’s frequently over the years, but will not anymore.

Online ordering: why isn't payment with cash an option for home delivery? I do not want to use my credit card.

Tried to order pizza today using the full moon coupon but the store ( Wesley Chapel FL ) but they refused to accept it. When I asked the store manager why they wouldn't honor I was essentially told to perform an anatomical impossibility. I used to be a long term very regular customer but no more.

As many others have reported to you, your app is terrible. Twice now, I have unsuccessfully redeemed my $10 reward. The Marcos app takes the reward from my account when redeemed, but the credit is not reflected on my bill. You could say, "the Marcos Pizza app has stolen $20 from my account".

I used to place my order online all the time, and used coupon codes. Since the website has been updated, it no longer recognizes the coupon codes that I get weekly (sometimes daily) in my email. I have to call my local Marco's and place the order over the phone and give them the coupon code, which they then apply. I would much rather place the order and pay online, but that doesn't work. The old website was so much easier to use.

We really like your new website for ordering, however when we went to use it, all the reward points we had earned were missing. We were 12 points from having our $10 reward from our previous orders. If possible, we would appreciate it if you could possibly post those points to the undated site we now have. Thanks.

No coupons available on your order website. Person at store too busy to talk. I cannot pay $20 for a small pizza.

I have been calling the corporate customer service line for over a week and have not received a call back. This concerns a problem involving the location on E Perkins Ave. in Sandusky, Ohio. I ordered a large two topping pie which was the special for $10.99. We were passing by and this was a take-out order. Then I asked if I could have a split on one of the toppings with sausage on half and mushrooms on half and pepperoni on the whole thing. The order taker said, no problem. He then charged me for three toppings. When brought up the special he said you have to have a coupon. This is not true. I've purchased this choice many times and said so. Then he said, well it's too late now, you have to ask before you order. When we got home and opened the box we found: one soggy piece of mushroom, one nugget of sausage, and four slices of pepperoni. The toppings and cheese covered the center seven inches of the pie and the rest was some caramelized sauce on the crust--which was soggy. When I called the location the following day to speak to the manager, he said, "I'm done talking to you, mother fuc*er, if you got a problem call corporate. I have been doing just that for almost two weeks with no response--not even the courtesy of a text or email. Considering that this location is so near the Sylvania Corporate offices I would think that it would be an easy fix. Apparently Marco's is sending me three messages: 1) We Don't value our customers and want you to make your future purchases elsewhere, 2) We have no regard for the quality of the product we sell and care even less about customer satisfaction, and 3) We hire unskilled, untrained bottom feeders and have no concern about how our brand is abused at the store level. I will be contacting the BBB, the health department, the local police department concerning defrauding of a customer as applies to Ohio's merchantability laws, and some of the local television stations including WTOL.

The new web site order platform sucks ass. It had been a few months since I used the site to order a takeout order. In that time the platform changed for the worse. I am probably out on Marco's as a result. Typical of many IT applications. One step forward and five back.

Ordered two 12" Italiano subs and one 6" Italiano sub from Cornerstar 6750 S Cornerstar Way, Aurora, CO 80016, where we have previously ordered subs and pizza. Due to being happy with the Italiano subs that we have ordered in the past, we ordered them today, 08/27/2023, order #116. What a HUGE DISAPPOINTMENT!!! We know that we got the correct order because the one 12" sub was to be without banana peppers but with plus pepperoni and lettuce. The additions were correct and we were fully charged for the additions, but the rest of the order was NOT present. Here's what was missing: 1. 12" sub - no cheese, no tomatoes, no dressing, very little meat. but it did have plenty of pepperoni that we were charged but with everything missing, we should have NOT been charged for it -- so much missing from the sub that the bun was partially removed so that there was flavor besides the bun 2. 12" sub - little tomato, touch of onion, no cheese, no dressing, very little meat -- so much bun that the bun was partially removed so that there was flavor besides bun 3. 6" sub - barely some grilled/melted cheese sticking to where the bun closed together, no tomatoes, no onion, no dressing, very little meat -- one end was stuffed so full of banana peppers that I had to remove a lot of them 4. None of the subs were wrapped in foil paper like in the past when we have ordered subs from this same location Extremely sad to have wasted so much money on these subs along with a 15% tip on top of the delivery charge. How disappointing!!!

We ordered a pizza last night that arrived 15 minutes late. The driver called to get directions after getting lost. Which is funny considering we live literally right around the corner for the store we order from (5203 Eisenhauer Rd Ste 121, San Antonio, TX 78218). This is not the first time we have had issues with this location, but will be the last. The pizza arrived cold and was not good because he was 15 minutes late.

I ordered two Pizzas form the store in Buford(Sugar Hill) GA .......5965 Cumming Hwy. This was done online!! I did not put a tip on it as I planned on tipping CASH when I picked up the order!!! By the way we all think Marcos has the best pizza anywhere's !! I paid for the pizzas on line but with no tip added as planning to tip in cash. When I arrived, they pulled an old trick, they printed out the bill to sign even though it was paid online. There was a spot to add the tip then sign. I added a zero signed it and handed it back and then took out cash and gave it to them. This is a low down trick to try and shame a customer to tip. And it is not a new policy as I have online tipped in the past and did not have to sign anything when I had tipped and paid online. Other places have done the same thing and the person blatantly said you did not tip this is your chance to tip me. This is an abhorrent practice!!!!

My store is {was} at 5965 Cumming Hwy Buford GA. This store has been on a downward spiral for a few months now but today was the final straw. I got an email from you on 6/27/23 with a coupon for medium one topping pizza for $6.99. So this store is now using bait and switch tactics.to rip off customers? I go today 6/28/23 and he tells me $7.99. I show him my email and says "they" raised the price. Well this is not going to happen again. Can you say Pizza Hut within short walk? And another thing the web site must have been put together by a high school dropout. Really sorry to see this happening. We have been coming to this store since they opened.

i got an email saying i had received $10 off for earning 100 points through marco's loyalty rewards program but when i log into my marco's account it doesn't recognize my rewards points

Your app does not work!! The app knows who I am but asks for a password when trying to place an order. I requested password change but a response is never received. The mailbox for the Marcos support number has a full mailbox and it's impossible to speak to anyone affiliated with Marco's Pizza corporation office.

Yesterday I placed an order for my 93 yr. old Mom, and she was not pleased with the order. As in past I requested BBQ wings, as she likes the "messy ones". I had not been asked in the past for boneless or bone in so did not know there was a choice. When I went to the store today I was told the receipt says boneless. It does, but there should be clear clarification when ordering. I only heard 10 piece BBQ as did not realize there were two choices. She does not like chicken white meat nuggets. This was at store # 5135 in Denton, Texas. We do like to go there as close to home, good pizza, bone-in BBQ wings and Cinnamon Squares. We just felt this should be brought to your attention as this was an early birthday treat for her as 6/24 her 93rd birthday and she did not get to eat the "messy chicken wings". Thank you for your time.

Lol! I need to talk to an actual human at H.R. and this is as close as I can get! Marco's seems broken all over!

I'm trying to order on your website. It says my password has expired. When I click the link to reset, it says an email was sent to my email address, but I never received it. I've tried several times.

I have not ordered from Marcos in a very long time now. Not because I don't like the pizza or service, but because the web site never works. First off, it is unfriendly and you can't simply just sign in to your account to check out what they have. Second, they don't even recognize the City of Surfside Beach SC and automatically change the name to Myrtle Beach, when this is NOT that area. They are losing a lot of business because of poor and I mean, extremely poor quality of the web site and it not working. I had coupons that i spent a long time keying in and it would not accept them. i decided instead after being real frustrated to instead look at the Deals they say they have. Went through everything and get to where you key in the information on paying. Completed that and lo and behold, the website says it is not working and I need to call the store instead. i had a better idea and that was to order food from another place yet again. You are losing business and don't seem to care. I can figure you have lost at least a half dozen orders from me alone in the last 6 months. I guess you don't care.

My points from the last 2 visits have not applied to my account. How can I get them applied?

How do I transfer my reward points to my new account ... we had just been awarded a free pizza. Alos, I can't set up a new account because it says my e-mail address and phone number is already in use. New web site is sooooooooooooo bad.

I strongly feel that your new website is user unfriendly, and the user and privacy terms that the customer must agree to are incredibly invasive and unnecessary. So, in order to buy a pizza I have to give up all kinds of personal information, and then to top that you sell my information to third parties. I wanted to order a pizza not buy an insurance policy! It is my opinion this new website will cost Marco's many customers.

I them ordered 4 pizzas on May 4. My transaction # is 100764895. When I picked them up the person DID NOT open cartons and show me the pizzas. However he did read the order which stated NO ONIONS on the white cheezy....well guess what??? Yes it had lots of onions. Very disappointed. I always put Marco's above all other pizza joints.....not any longer.

Why advertise in the Northeast PA area if there aren't any locations close to us?? I live in the 18353 and surrounding areas. Yet the only "closest" location is in Williamsport. That is out of way for a pizza.

3/18/23 Long time customer. Within the last month or so, and today as well, I have been unable to log in. I get the message that my password has expired and an email was sent to me to reset it. I did not get an email, so I attempted to create a new account and was informed that my email and phone were in use by another customer. (That would be me!) Please send an email to gary44070@redacted to reset my password and I will reset it. Thank you.

So….. I bragging to a group of friends that we could all go for pizza and SURPRISE-there’s a full moon so pizza is half price. Now we all know 1/6/23 is the full moon but your company decided to change the full moon date to 1/5/23? What? This is false advertising. I’ve enjoyed your food and so we decided to stay. I had to go into the ladies room to wet paper towels to clean a table. I was going to have ice water but the water was yellow. I’ve frequented Marcos but this may have been my last time. I was quite upset and embarrassed. I’m pretty confident that the people with me won’t be back either.